Moody Heating and Air Conditioning

Robbie was great. He was wonderful and very patient

A nice man from Moody came on time as promised and checked our airflow inside and then checked AC Unit outside and said the AC Unit was very hot and the coils need to be cleaned , so he proceeded and I also asked him to check the freon , which he did and he said that it needed some....I asked him how much will it cost.....coil cleaning $50....1 pound of Freon $40 .....and for his labor $65.....so I told him to do the job.....he was done within an hour....so now we wait and see if it starts getting better....one good advice though....never cut grass or weed wacking near or around AC Unit....turn AC Unit off....the fan draws debri into the coils

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When they finally did arrive, they did fix my AC unit very quickly. They knew right off the bat what the issue was, and it was fixed in no time. My only issue was the lady on the phone and timeline. It was a very frustrating experience!

The worker was polite and on time.

David Moody quoted the job on May 28th 2012. Assured me, in writing the he could complete the job in "two weeks give or take a day." He further assured that I would not be with AC for more than 12 hours during the replacement.

On July 17th, seven weeks after the quote date, and with no communication from David Moody, I called him to express my displeasure. He assured me that he would get to the job on the next day, which he did, at approximately 6 PM. Two young men worked in my house until after midnight on that day. The next day was a repeat of the same except the upstairs unit was left not functioning. On the next day, Friday, one man showed up at the usual 6 PM, told me that he need to work about 45 minutes to get the upstairs unit working. He worked for the 45 minutes but left with the unit still not working.
After 4 days in above 100 degree July heat, relentlessly leaving messages on both numbers that I had for David Moody, I was forced to contact another HVAC company to come get the units working properly at a cost of $2000.00.
Subsequently, David Moody refused to negotiate his contract price and filed a legal action on me for breach of contract. What a mess, don't ever use this guy!

When construction is complete on my new room, Moody will come back and reset the old unit for my downstairs living area. In addition, when the new construction is finished, Moody will install the new HVAC (Mitsubishi) unit.

Came over on time, tested heating and A/C, analyzed system, made repair and demonstrated that it was now working.

First off I blame myself for calling the same place 5 times in a row...
The Scenario:Moody's came highly recommended.I noticed my energy bills were crazy high (300-400) and the ac just didnt keep up.Any thing below 80 degrees would make the unit run constantly.In the winter anything below 50 outside would make my house cold and the heat couldnt keep up.
The calls:I called Moody's on a recommendation to report the problem.A young man was sent out that plugged up the gauges said "yep, needs a bit of freon. Not too much just a little low"Filled it and left $65.00Felt mildly better but still not great
Called Moody's in winter, reported heat wasnt keeping up. Asked for David himself to come, he did not.Again some other young guy. Same deal, gauges yep needs a little freon. Here ya go 65.00 bye.
Called Moody's in 105 degree weather, house wont get below 88 even at night.Asked for gold service as it comes with a "thorough inspection of your system" also known as a service agreement.Some other young guy shows up, same deal freon, here ya go bye.
The confrontation:The last gentelmen said I could either pay him 150 for the "gold package" or 65 for a service call. I said well what else do you do with the gold package. He said pretty much what I just did. This infuriated me to no end that I didnt receive an inspection and heleft doing the same thing.
I called Moody's to talk to David after leaving a detailed message about my displeasure for the Gold service, which he did reply but I was unavailable at the time. Instead I got the receptionist. I explained who I was and said my air was still not working to which she replied.. "The technician was at your house and did not detect a problem. If you want someone to come it will be another service call." I replied, "MAM, I was standing right next to him the entire time and he didnt do a thing other than check the freon level." She got upset cause i through a "D***" in there somewhere and hung up on me.
Refusing to ever do business with Moody's again and swearing to tell every living soul my story I called another company that I found on Angie's list who did a great job. The problem ended up being a service valve being mostly closed on the outside of the unit.
The conclusion:For two years I have called Moody's and complained. No one ever checked the system for a problem other than freon. The other company said "There is no way anyone who knows what they are doing could plug up these gauges and not detect a serious problem immediately." David Moody, I'm sure your a great guy but your helpers are BRAIN DEAD. 5 calls, 5 different young idiots. Not professional, didnt even fix the problem and cost me 300-400 dollar a month power bills for 2 years. I am seriously considering legal action. DO NOT DO BUSINESS WITH THIS COMPANY...unless you need freon and thats it, cause they are GREAT at that. Call Alto instead.

They are great.

I heard about them from the previous owner of my house. They were excellent. They came out very prompt. The completed the work quickly. I would use them again in the future.