Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Sheila B.
Aug 2013
Auto Service
I took my van in to get it repaired. The driver's door handle had broken and the window regulator was also broken. I was climbing in and out through the passenger side. These were fixed in December of 2012.
As soon as I got the van out of the shop, the driver's side door handle kept popping out like it wasn't secure. It was a cheap piece of plastic. It didn't match the passenger side. It would lock up on me and I'd still have to climb in through the passenger side to get in. I called them about it but didn't take it back right away because it was just too time consuming and aggravating. Should have been properly fixed the first time.
Then on Friday (August, 2013), 8 months later, as I was rolling the window down, It made a thump sound and stuck as it was in a down motion. I couldn't get it to roll back up. I went through the weekend with the window halfway down. Took it back on Monday. The shop told me they had to order a new one and it was covered by a warranty but I still had to pay labor.
Since it was my only vehicle, I went and picked it up and then took it back this morning. Once it was ready, I went down to pick it up and was hit with $105 labor. I asked them since the window regulator was covered under warranty, why I was having to pay labor. They told me that the labor was not under warranty. Still don't understand that. Even the guys I work with didn't understand why I had to pay labor.
Frustrated and feel ripped off.
As soon as I got the van out of the shop, the driver's side door handle kept popping out like it wasn't secure. It was a cheap piece of plastic. It didn't match the passenger side. It would lock up on me and I'd still have to climb in through the passenger side to get in. I called them about it but didn't take it back right away because it was just too time consuming and aggravating. Should have been properly fixed the first time.
Then on Friday (August, 2013), 8 months later, as I was rolling the window down, It made a thump sound and stuck as it was in a down motion. I couldn't get it to roll back up. I went through the weekend with the window halfway down. Took it back on Monday. The shop told me they had to order a new one and it was covered by a warranty but I still had to pay labor.
Since it was my only vehicle, I went and picked it up and then took it back this morning. Once it was ready, I went down to pick it up and was hit with $105 labor. I asked them since the window regulator was covered under warranty, why I was having to pay labor. They told me that the labor was not under warranty. Still don't understand that. Even the guys I work with didn't understand why I had to pay labor.
Frustrated and feel ripped off.
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FAQ
Pauls Automotive Repair is currently rated 3.0 overall out of 5.
No, Pauls Automotive Repair does not offer free project estimates.
No, Pauls Automotive Repair does not offer eco-friendly accreditations.
No, Pauls Automotive Repair does not offer a senior discount.
No, Pauls Automotive Repair does not offer emergency services.
No, Pauls Automotive Repair does not offer warranties.