Richmond Hill's Best Cleaners

I would highly discourage anyone from using this dry cleaner. I dropped off a shirt several weeks back and have stopped in to pick it up on a few occasions just to be given the run-around and told that it's not ready yet and to check back in a few days. As of last week they finally simply advised that they cannot locate the shirt, saying hopefully it would turn up. I requested the manager call me, which he did this morning. He was fully aware of the situation and advised he can credit me $35. I replied that I recently bought the shirt for $80 from Jos. A. Bank. and can provide a receipt displaying that information. He replied that the most they can refund is $35. Are you kidding me? A shirt in your possession that you admittedly lost and you want to refund me less than half of the replacement cost? They certainly lost a good customer today and I would advise anyone else to be wary. You would think a locally owned business in a small community would want to make things right with their customers, but apparently they are simply bad business people with zero integrity.