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Advanced Appliance Services Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
We repair and service all types of household appliances and for most we provide factory service through the manufacturer's warranty. We are rated as a "AAA Service Center" by the Professional Service Association. This rating means that we have a live staff on hand to handle your service requests, we have a facility that is open to the public, our trucks are professionally decaled, our technicians are clean-cut and wear uniforms, and our staff has passed standard industry testing to provide you and your customers with the highest level of customer service. Repair skills are up to date with the latest technologies, and our service is guaranteed. Technicians are licensed and have passed manufacturer's courses, factory training, and industry standard tests to become Master Technicians. A detailed estimate is provided after diagnosis and before beginning any repair work. All of our technicians are paperless, meaning they work off their laptops and transmit the information from your home to the office instantly reducing your appliance downtime. We have been voted Best Appliance Repair in Bryan county for 4 years running. We charge a flat, fixed price to come out to your home (or if you carry it in to our service center!) and diagnose the problem with your broken appliance. Our technician will explain the reason for the needed repair. He'll quote you a flat, fixed price taken right out of the Major Appliance Service National Price Guide (MASPG), the "blue book" in the appliance industry.
Business highlights
22 years of experience
Services we offer
Asko, Bosch, DCS, Dacor, Electrolux, Estate, Fisher & Paykel, Frigidaire, Gaggenau, General Electric, Jenn-Air, KitchenAid, Maytag, Miele, Northland, Repair and service on refrigerators, Scotsman, Thermador, U-Line, Viking, Whirlpool, Wolf, and many other brands., and more. Specialize in high end appliance repair. Factory Certified with Subzero, cooktops, dishwashers, dryers, freezers, icemakers, microwaves, ovens, ranges, stoves, vent hoods, washing machines
Accepted Payment Methods
- CreditCard
Reviews
4.825 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 25 reviews
STEVEN G.
Apr 2020
Very well. Surprised I had to provide towels and bucket to catch water. Would have thought they would bring their own
Lyn J.
Jan 2019
Well. Repairs were done in a timely manner. Technician was very knowledgeable.
Tim G.
Dec 2017
Services performed efficiently; oven works. I am the reviewer that left the review on December 1st. I need to update the information to give the rest of the story. So the alternative provider didn't really have the equipment to do the work, and the price quoted was actually higher than Advance Appliance, so my objections to price doesn't really reflect the "market price" for the services rendered. It seems expensive, but they got the job done and for less than quotes from others. The service is very quick and efficient, and the scheduling is easy. Well run operation. Technician exuded confidence and competence.
Nathan S.
Sep 2017
If you're interested in being gauged, then proceed with using this vendor. The repair was performed, but the price was astronomical compared to other vendors. Since using this vendor, I have tried other vendors with "A" ratings and have received higher quality work for a fraction of the price. Do not use this vendor. Search elsewhere.
Mark Y.
Aug 2017
Went well -- diagnosed the problem (prior owners had tried unsuccessfully to repair
Mary K.
Aug 2017
Working fine
STEVEN G.
Jul 2017
Fine. Did not take long at all.
Lawrence W.
Jun 2017
.
BUD B.
Feb 2017
Came to house. Analyzed problem and ordered part. Came back and installed part. Icemaker now working fine. 12
Patricia B.
Apr 2016
Made appt through Angie's list. Repairman arrived on time, diagnosed the problem, and made the repair.
Mary K.
Mar 2016
unknown
Joanne M.
Jul 2015
Advanced Appliance Services is the most outstanding company I've ever worked with! They are great at running a business. A lot of companies could take lessons from them! They were right on time. They did everything top notch. They answered right away and it didn't take them long to get out here. They called to follow up and called before they came out. They are terrific!
Patricia G.
Oct 2014
unknown
CAROLYN R.
Oct 2014
I had a positive experience with Advanced Appliance Center. They charged me $85. They're pretty prompt. They do pretty good work. I've used them in the past.
Response from Advanced Appliance Services Inc
"Thank you! We appreciate your continued customer loyalty and are glad we were able to assist in your decision to replace or repair your unit. We are here when you need us."
ANGELA P.
Jun 2014
unknown
Marybeth M.
Apr 2014
unknown
BUD B.
Feb 2014
Ordered and replaced circuit board and water filter.
Frank H.
Apr 2013
Washing machine was leaking water when running. Called them. They called back and we scheduled a time for them to come and look at it. They showed up at the appointed time and discovered that a sock had gotten caught up in the drain line (its a front loader.) Fixed the problem and gave us some advice on keeping it from happening again. The bulk of the charge was the cost was the fixed service charge for coming to the house. Considering the cost of a new machine, it was well worth the cost.
John M.
Feb 2013
Advanced Appliance repair was called when we noticed our refrigerator was no longer cooling.
The technicians were busy the day we called but scheduled an appointment for the following day.
The technicians arrived on time and called prior to arrival. Within minutes of tinkering with our refrigerator the problem had been found. The lead service person advised on exactly what was wrong and how much it would cost to fix. I approved the repair and the technicians completed the work within 20 minutes. The total bill was $243, which included diagnosis, parts and service time.
The refrigerator immediately began working properly and was cool within a few hours.
We were very happy with the service performed, price and professionalism of the staff.
The technicians were busy the day we called but scheduled an appointment for the following day.
The technicians arrived on time and called prior to arrival. Within minutes of tinkering with our refrigerator the problem had been found. The lead service person advised on exactly what was wrong and how much it would cost to fix. I approved the repair and the technicians completed the work within 20 minutes. The total bill was $243, which included diagnosis, parts and service time.
The refrigerator immediately began working properly and was cool within a few hours.
We were very happy with the service performed, price and professionalism of the staff.
Sandra M.
Jan 2013
I would use them again without a doubt.
Betty D.
Apr 2012
Excellent experience. See story above. I have the card on my refrigerator, would recommend them highly, and plan to use them again if the need arises.
Response from Advanced Appliance Services Inc
"Thank you for your review on Angie's List. Customer satisfaction is our number one goal. If the need arises, call us again and let us know you are a preferred Angie's List customer!"
Laurie I.
Mar 2012
Excellent. The tech explained what was wrong, what needed to be done, and how I could assist. Part was ordered and installed within 1 business day. They worked around my schedule by having the tech come to my house early so I could still get to work on time. Tech was professional, knowledgeable and prompt.
Response from Advanced Appliance Services Inc
"Thank you for your report on Angie's list. We pride ourselves on offering outstanding customer service. I am very pleased to hear that you had a positive experience and hope that we retain you as a customer for life."
Kettiluigina C.
Feb 2012
He was excellent. I called them, and they were out to fix it within one day. They were extremely professional and very clean.
Response from Advanced Appliance Services Inc
"We are rated as a "AAA Service Center" by the Professional Service Association. This rating means that we have a live staff on hand to handle your service requests, we have a facility that is open to the public, our trucks are professionally decaled, our technicians are clean-cut and wear uniforms, and our staff has passed standard industry testing to provide you and your customers with the highest level of customer service. Repair skills are up to date with the latest technologies, and our service is guaranteed. Technicians are licensed and have passed manufacturer's courses, factory training, and industry standard tests to become Master Technicians. A detailed estimate is provided after diagnosis and before beginning any repair work. Advanced Appliance Services is proud to provide quality service to families in the low country area. If, in the future, you find an appliance in need of repair, please give us a call. We will make sure you receive prompt courteous service. Thank you for your feedback on Angie's List."
Kia H.
Dec 2011
They tend to be very busy and are sometimes hard to get to your home quickly. My brand new fridge died less than a month after getting it and it took a couple of days to get them to the house and then another 2 days for them to order parts.
Washer was damaged during the move. I called, told them what was wrong and even gave them make/model numbers so they could bring the part they needed. They came and of course did not have the part. I was told I could stop by the office and pick up the part and install myself so I would not incur another service call charge. I don't think there should have been a separate charge. They should have brought the part with them. Each service call is $80 no matter what they do!!
Again, had to get them out to service the dryer -- another $80!!
But, when you have an issue,you just pay whatever. They did come and they did fix the problems. The gentleman that has been each time is very professional and polite. He has always identified the problem and gotten it fixed for me.
I keep their magnet on my fridge and have them programmed in my phone! Will definitely use again - just wish it weren't so expensive!
Washer was damaged during the move. I called, told them what was wrong and even gave them make/model numbers so they could bring the part they needed. They came and of course did not have the part. I was told I could stop by the office and pick up the part and install myself so I would not incur another service call charge. I don't think there should have been a separate charge. They should have brought the part with them. Each service call is $80 no matter what they do!!
Again, had to get them out to service the dryer -- another $80!!
But, when you have an issue,you just pay whatever. They did come and they did fix the problems. The gentleman that has been each time is very professional and polite. He has always identified the problem and gotten it fixed for me.
I keep their magnet on my fridge and have them programmed in my phone! Will definitely use again - just wish it weren't so expensive!
Response from Advanced Appliance Services Inc
"Thank you for your feedback, it allows us to constantly make improvements so that we can better serve customer's like you. Our customers are usually scheduled within 24-48 hours, and we do put a priority on no cool refrigerators. I apologize that this did not happen when your fridge went down. We charge a flat, fixed price to come out to your home (or if you carry it in to our service center!) and diagnose the problem with your broken appliance. Our technician will explain the reason for the needed repair. He'll quote you a flat, fixed price taken right out of the Major Appliance Service National Price Guide (MASPG), the "blue book" in the appliance industry. If we fix an appliance and it breaks down again during our 30 day warranty period, we'll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we'll fix it for free! If the machine has another problem, we'll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. We would like to thank your for your continued loyalty, and look forward to your call, if needed, in the future!"
Erica M.
Oct 2011
I liked that they were on time. They were professional and clean. They did a great repair. I felt comfortable having them in my house.
Response from Advanced Appliance Services Inc
"We value feedback from our customers. Having clients feel comfortable with our technicians in their home is something we take pride in. All of our technicians have passed criminal, drug, and driving background tests to insure our clients safety. Thank you for your post on Angie's List."
Licensing
State Contractor License Requirements
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FAQ
Advanced Appliance Services Inc is currently rated 4.8 overall out of 5.
Advanced Appliance Services Inc accepts the following forms of payment: CreditCard
No, Advanced Appliance Services Inc does not offer free project estimates.
No, Advanced Appliance Services Inc does not offer eco-friendly accreditations.
No, Advanced Appliance Services Inc does not offer a senior discount.
No, Advanced Appliance Services Inc does not offer emergency services.
No, Advanced Appliance Services Inc does not offer warranties.