Off The Deep End Pools

still fighting to get money back

i am still trying to get my money back after 2 months

Where to begin. Sincerely disappointed in this company. We hired them at the end of April to fix our pool. We were told it was going to be about a week’s worth of work. Paid them half of the money up front. They came and put in new tile after much prodding, wouldn’t return messages. They would say they were showing up and then never come, on multiple occasions. The pool turned into an unsightly green and brown mosquito pit, making use of our backyard nearly impossible. It has now been over 7 weeks, and they keep pushing the deadline back. The blame it on the rain, but they still won’t show up, even on clear and sunny days. After MUCH questioning they promised they would be here and have it completed by Memorial Day. That came and went. Then they promised it would be done the Friday before Father’s Day. They called today after no-showing yesterday, and gave some story about their plaster truck breaking down and now they promise they’ll show up on Monday. 
We told them weeks ago that we had a Father’s Day cookout and pool party for the family and all the family kids planned for months, and they have now ruined it. MAJORLY unhappy with this company. We just want the work done and I have zero confidence that they will ever do any of it before the summer is over. I’ve got a 13 year old’s birthday party coming up in a couple weeks and I do NOT believe them when they say they will have it done in time. Just want them to charge us for the minimal work they've done and get out of our hair, but now worried we'll never get the deposit amount ($2,200!!!) back.

Daryle did an awesome job installing our (customer supplied) above ground pool liner. We had several rain delays but he came out on a hot and sunny Saturday and completed the installation neatly and accurately. I do not believe there is one wrinkle to be found. We were impressed and are certainly glad we chose small business for the job.

They emailed two days before the install date and said they were all set to install on a Friday but they never showed up and would not answer calls or emails. Three days later only after I threatened legal action for the money I paid them, they emailed that they were having trouble getting the liner. But that previous Wednesday they said they were all set to install last Friday????? Now I have to hire someone new, wait two weeks again for a new liners and because they drained the pool two weeks ago, there will be damage to our pool bed. And my kids Spring Break is ruined!!!! They guys are liars and should not be used!!!!!