POWERS HEATING & AIR

"Thank you. We appreciate your business."

"Thank you for the review. However as the owner I would like to know why we received a "B" so that I might coach me staff for a better grade on the next call."

"Thank you for the recognition. Our staff tries very hard to not only do a professional service but to ensure you satisfaction throughout the service process."

"Thanks for the review. We appreciate your business."

"Thank you very much [Member Name Removed]. We try very hard to meet and exceed our clients expectations."

"Actually the air conditioning unit was replaced on April 1, 2009 a little over 2 years prior to the first report of not cooling well on May 12, 2011. At this time the technician advised the homeowner that the unit needed to have approximately .75 lbs of R410a refrigerant added. The technician found no apparent leaks but advised the customer that he could perform a leak check if the problem re-occcured. He also recommended the bi-annual inspections and preventative maintenance plan as there was no evidence that the system had been serviced since the installation. On May 25, 2011 the customer requested the leak check be performed as they were concerned that the newer unit might have a leak. The technician returned and performed a full system leak check. The pressures were to design upon arrival. But, at the customer's request the technician performed a full system evacuation, nitrogen leak check, and upon fully checking the system for leaks found no leaks and recharged the unit to the design requirements. As of 6/12/2012 the customer has not called for system maintenance nor has the customer called to advise us of any system issues. If the member has any ongoing issues with the system we certainly hope that he will call us so that we might resolve it for him. All of the staff take great pride in their work, participate in continuing education, and make every attempt to treat every customer's needs just like they would a family member or friend. If we make a mistake we believe in admitting to it and resolving it immediately at our expense. I cannot stress enough the importance of following the manufacturer's recommendations of having the heating and air conditioning systems serviced each season from the time of installation until it has completed the system's life cycle. Like many of our professional counterparts in the industry, we find that we are able to save the consumer from both costly repairs and operating costs by continually fine tuning and the systems as well as keeping them clean and well maintained so that they reach the full life potential for the consumer."

"Our firm has been in business for 34 years with well trained staff who offer each client multiple solutions for any discrepancies in their systems. Yes we made 4 visits. First to diagnosis & make recommendations. The outdoor a/c unit was completedly stopped up (dirty) and the unit was low enough on refrigerant to indicate a leak. The technician found a leak in the indoor evaporator coil and made recommendations of which the client chose the least expensive course of action and was advised that it was doubtful this approach would fix the problem long term. The outdoor and indoor units were 15 years old and the best option was to replace the system for which the client opted not to have an estimate for at this time. The leak was indeed too severe for the superseal leak product and we had to return to recheck the system & advise the client that he would have to replace the evaporator coil or the system to operate -again offering a full a/c & coil replacement. The technician returned the next morning and replaced the evaporator coil started the system up with a full checklist of operations. Unfortunately the next day the outdoor motor on the 15 year old a/c unit that had been stopped up at the original call failed. The same technician returned and had every professional right to invoice this repair at full price. However, as we have trained our staff to make the best decision for the consumer, himself, and the company - the technician made the call to discount the work to cost. I am not sure how else we could have satisfied this client and I am deeply sorry he did not feel he could call our office or respond to our customer surveys with his dissatisfaction so that I as the owner could consider any constructive suggestions or comments to coach the staff during our continuous education training sessions."