Peek Lawn Maintenance

DON’T WASTE YOUR TIME OR MONEY! They DON’T stand behind their work. My backyard and the left side of my house has some shady areas which makes it hard for my Bermuda grass to grow in full. I had a yard full of moss. Before this company came out I used a substance and killed the moss, turning it black and brown. Moss sits on top of the ground like carpet, so tilling the ground would at least disturb it. They completed the over seed project and started the landscaping project on 4-19-16. They covered my yard with so much wheat hay that the ground wasn't visible. It was piled thick. They didn't bring enough landscape edging so they weren't able to complete the project until 4-27-16 and even then they had to stop and make a run to Lowes to get more edging. I started noticing some grass growing through the hay, I thought it was Fescue grass until my lawn treatment service informed me it was Bermuda grass. He pointed out one small patch of Fescue grass growing. I also started noticing that the landscape edging was coming up and folding over. I went to Lowes and discovered it was coming up because it wasn't installed properly. They used Blue Hawk Black Landscape Edging Roll (installation instructions are included with the product). Only half of this product should be visible above the ground, it's supposed to be trenched and staked in the ground. It was less than a month and the edging was already coming up and folding over. On 5-16-16, I raked up the hay it was a total of 8 Lowes leaf bags, it was then I discovered the ground hadn't been tilled because the black and brown moss that I killed prior to their arrival was still sitting on top of the ground undisturbed. The grass that was growing wasn't Fescue it was Bermuda. I started trying to contact the company on 5-16-16 to address my concerns/issues. I called and sent texts and after getting no response I sent an email. I never received a call back I ended up addressing my concerns/issues through email, creating a paper trail. I requested that they come back out so they could see what I was talking about in person. I told them my schedule was open and all they had to do was let me know when they were available. They wanted me to send them a few of the pictures I took before they would come out, again I told them I thought it was best for them to come out and see it in person. They told me they would look at the pictures and make a determination on whether or not they felt it was necessary to come out and address my concerns/issues. The undertone in their emails was negative and offensive. I finally sent 3 pictures and they replied they weren't coming out and listed several reasons for their decision. All of which were untrue and I have proof in the form of emails, texts, pictures and videos. I have cameras on my property. They claimed the work was completed on 4-16-16, but they also claim they made 5 trips to my house. They claimed they did things that weren't included in the estimate, referencing putting edging around certain mulch areas, however I have an email where I stated I wanted the border around all the mulch areas and asked was this included in the estimate and they replied "Yes ma'am it does. Sorry for the confusion." They still claim they tilled my yard and over seeded with Fescue (it's a shade grass) but said the shade is the reason for its lack of growth. I have one patch of Fescue growing and it's in the shadiest area of my yard. The reason for the Fescue over seed was because it thrives in shady areas unlike my Bermuda grass. I had several non-vested professionals come out and confirm the ground hadn't been tilled/disturbed. They also made mention of me removing the hay (almost a month later) as a reason for the lack of Fescue grass, they said it was supposed to compost into the ground or blow away. They claim they bought up several of their own concerns (excuses) during the project which never happened. They only said these things after I expressed my dissatisfaction with their work. Their work is subpar, IF YOU WANT PROFESSIONAL QUALITY, LOOK ELSEWHERE. I have to pay someone else to redo my project and give me the professional look I was trying to achieve.