TruGreen Lawn Care - 922
Services we offer
Lawn, broad leaf weed control, crabgrass & annual weed prevention, fertilization, grub control, insect, shrub care & pest control., tree
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 45% | ||
| 14% | ||
| 12% | ||
| 8% | ||
| 21% |
It's usually just one person coming to do the work and it took 30 minutes.
We hired Scotts LawnService Kennesaw almost a year ago.
I had asked for someone to come out before we started treatment to assure it is understood what our needs are. We had some thin lawn areas around the house that needed special treatment in my eyes. The account was set up over the phone. As I found out later...the account manager was sitting in Texas and had quoted me after looking at Google earth!!
I had been told that someone had been out to see my lawn and the program would work fine.
We did not have many weeds and which little one we had were treated and died fast. I was home one day and watched staff add treatment flags to the yard...get back into the truck and leave without actually treating the yard.
When I called I was first told that "we" will first have to wait a two to three weeks to see if the treatment to "take"......??? Lady, your guy did not treat my yard!!! I was placed on hold and told that that someone would be in the area to treat my yard the following week. I asked for them to call so I can be there....call was never placed however flags were. Supposedly granule treatment was added to the lawn...I was unable to find granule in my lawn or at edges along drive/walkway where you would expect easy "pick'ns" of samples.
I asked again to meet with someone, however it seems that appointments always to arrive when I am not home.
Called them back for treatments 3 or 4 times over the year to assure it was done. My neighbor (who recommended them) tells me that he "constantly" has to call them back....and they will.
Request for call backs on voice mail were ignored. The only feedback was an email stating they were sorry to see me cancel with a $10 coupon ...again...no call back.
At the (almost) one year mark I have dandelion the size of frying pans in one section of the lawn. The areas needing attention to thicken...are now thinner then before.
At $51 I expect reliable and trust worthy service which I did not receive. I do not want to look after my lawn service.....I have a job and expect to be able to come home and notice improvement over a year time improvement...not follow ups and verification of work not completed.
"We greatly apologize for the issues regarding your lawn service while with TruGreen, and that customer service expectations were not met. The issues that you've outlined are definitely not indicative of the TruGreen experience that we want our customer's to encounter. We apologize that this situation occurred and any inconvenience it may have caused. We understand that you have cancelled and moved on, but we are more than eager to try and address your concerns if you would like at your convenience, if not we understand as well. We will also forward this information to the branch management to review. Thank you. Lisa @ TruGreen Corporate Office"
We are satisfied with them and they do a good job.
I signed up with Scotts Lawn Service, Kennesaw Ga. It was for 8 applications in 2013. Scotts applied a preemergent in late winter. Come Spring my lawn was full of poe annua. You may know that poe annua is a noxious grass in a bermuda lawn. I called this local Scotts 3 times asking for a supervisor or manager. I was told they would call back, as they were "in a meeting." They did not. A technician called me and said he would treat the poe annua. The poe annua continued to flourish until Summer when it died out and left brown patches. I thought that I was letting the service lapse at the end of 2013, and called another lawn service to do my lawn in 2014. The new service applied "Round #1." I was happy until Scotts came out and applied "Roujnd #1." I called to complain that I had not renewed for 2014. I was told by the local Scotts and the national Scotts in Ohio that I had not called to cancel. What the heck is that all about? The sad fact is that their invoice states, " For your convenience, service will continue from season to season." What? I was told that it is not Winter to Spring, Spring to Summer, etc. It means year to year. No it does not say year to year. I was imformed that season means this year, and next season next year. This is what one would explect of a politician, an attorney, or a used car salesman. Obviously I immediately cancelled Scotts Lawn Service, but they will not remove the $47 charge for the unwanted Round #1. I was told that I would get an email of the cancellation. Nope, I did not. I called the local Scotts and was told that was not their policy, so I obtained a cancellation number. Folks, I did not get good reults with my lawn, and I did not get good results from their customer service. What I got was a run arround. I do not trust them to do a good job, nor do I trust them to tell the truth. Save yourself some head ache and avoid Scotts Lawn Service, Kennesaw, Georgia.
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