The Cleaning Authority - Duluth

We have used The Cleaning Authority for 20+ years and have always been extremely pleased with our service. The crew comes when promised, and tho’ it’s not the same individuals each time, they have a very specific description of services. Since we have a monthly clean, half of our house is deep cleaned each time, and the other half is very well cleaned as well. Any interaction we’ve had with the staff has been most pleasant and helpful. I have recommended them and will continue doing so.

Terrible. Scheduled a visit for a quote; no show. They then showed up unannounced the next day saying they had called to reschedule. I had no missed calls & certainly hadn't spoken to them. Their prices are very reasonable but you get what you pay for. The 'deep cleans' were below par for what I would expect for a weekly service & my first regular scheduled clean was terrible. They didn't clean the master bathtub at all, (sticky soap rings in evidence), the fridge still had fingerprints all over the front, there were pet footprints on the leather couch, (which I particularly pointed out) there was food stuck to the kitchen table, the power room floor was not swept or vacuumed, (although the rug had been vacuumed & replaced on the dirty floor) so wouldn't have been mopped either. On top of that, they forgot their vacuum cleaner, used ours & broke a piece off it! I had company coming later so needed to run errands & left them to clean. They had gone when I returned leaving a receipt stating 'powder room & bathroom floors given extra attention, window sills hand wiped & cabinets hand wiped.' The cabinets nor the window sills had been wiped, (sills were dusty, cabinets dirty & dusty) & the powder room floor wasn't even vacuumed. I'm not house proud & not really bothered about the sills, whether my floors are shiny or my toilet tissue is folded to a certain style etc. What I do expect when I hire a cleaner is that they actually clean what they are contracted for, bring the required equipment and do not break ours. I had to spend an hour cleaning before our company arrived that day due to the terrible job The Cleaning Authority team 5 had done.

A few select cleaners are good and we're great to work with. The problem is with the owner and anministrative office. Initially they are responsive, but when you communicate that the services they committed their cleaners to do was not done or not done thoroughly, they seem to get irritated or simply don't answer the phone. The owner seems to be more focused on getting the cleaners in and out versus having them be thorough in their jobs. This location is fine if you don't mind the owner using you to make a quick buck. I know of friend who use the other locations and have great experiences with the other locations.

unknown

unknown

Cleaning Authority ?

Donna Cosola, owner,

  tca [email protected]

Friday, July 25, 2014 The cleaning Authority personnel was scheduled to clean my residence: 6405 Barwick Lane, Duluth, Georgia 30097.

 During this time according to the help the downstairs powder room toilet was backed-up. No one bothered to call to let my husband and I know of the problem; but left a note? the toilet in the powder room is leaking at the base. May need a new seal. It won?t flush. When we arrived home and read the note found the toilet was filled to the brim with filthy dirty water; looked like dirty water that had been poured into the commode after mopping and cleaning our floors. Water must have over flowed because water covered the entire powder room including part of the hall way. The girls could have turned the water off and called me.

I called the Pink Plumber; on arrival found the toilet to be jammed with something which could not be retrieved; therefore caused the purchase of another toilet. My cost was $790.00. I texted Ms. Donna Cosola I think on Sunday describing the problem with no response. I asked in a polite manner how was this problem going to be handled in a professional manner? Monday, July 28, 2014 8:04 a.m. I called Ms. Cosola, no answer. Ms. Cosola returned my call later that morning to discuss the problem. I told her then; Jack my husband had used the toilet (urinated) before leaving the house. The toilet was operable; no problems. I felt and so did the plumber something was poured into the toilet. Ms. Cosola said she would talk with the help and could she call me back later. I said yes.

Today, Thursday July 31, 2014 I had not heard from Ms. Cosola. I called the office to speak with her and was told she;  Ms. Cosola would not be back into the office until Friday. Instead I spoke with a quality management attendant who said she was at my home the day in question.  Erica, the worker told the manager she was not feeling well and went to the bathroom. After doing whatever she then tells her co-worker the toilet she was having difficulty with the toilet. Then I was told when the girls came into my home the water was running. Jack and I always listen for water before closing a door to leave the premises. Jack said the toilet flushed and nothing was out of the ordinary. The manager also stated when a bill is that high the company needs to be notified before I accept the charges.  Jack my husband is on oxygen; he will only go upstairs once a day for bed and down once a day for daily activity. I needed a toilet that day; no other decision needed to be made. I informed the manager I needed to hear from Ms. Cosola or my attorney will get involved. She said she would leave a message.

Donna called and I reminded her of our conversation on Monday 28th; she said "she had not been in office for 2 weeks and this was the first time she had ever talked with me. She talked to me like I was stupid. I know who I talked with; I even developed this page on my Microsoft word describing this entire incident.  Ms. Cosola said ? she had spoken to her insurance company and because we no proof of how the object got into the toilet the claim was invalid. I asked her ? is this the way you treat your customer?s and are you telling me there will be no compensation at all. Of course Ms. Cosola  said no compensation.

She will not take any responsibility for her own company and frankly, I was disappointed in her attitude. I am surprised she has customers left. As of today, I have notified her company that I will no longer be a customer of hers. As far as a rating for her as an owner; with kind attitude I will give her a D-.

The overall experience was disappointing to say the least.  Different people came to clean each time so I felt I had to explain things over  and over again.  I did not feel comfortable leaving my home, even though it was unavoidable.  My dogs did not like being left with people they were not familiar with.
I do not complain and am very easy to please, but these people did a poor job.  I even got out the vacuum and dusted before my husband came home so he would not be so upset.  When I requested a re-clean of the areas that were the worst I was not expecting to be home.  However the ladies were late showing up and I was outside with the dogs when they got here.  Clearly they did not expect me to be home because when I came in through the basement I overheard them saying ugly and insulting things about me and my husband.  Never in a million years would I recommend this company to my worst enemy and I am sick about the money I spent with them.

See above

They are very punctual and professional. They do a good job and clean well. They work around my schedule. They bring their own supplies.

They are always on time and show up when scheduled.  The house is always clean and I have never had any issues with leaving keys for them.  They have always been very accomodating in changing schedules and making sure the house gets cleaned when I need it.  At times not everything gets put back where it belongs, but overall I am very happy with their service.

They are very capable. They do a good job and we are very pleased with their services.

It went great. I am very happy with it. They show up on time. They do an excellent job. They do all the things we ask them to.

Excellent customer service, timeliness, and quality of work. My house has never been so clean, and I can't believe how little it costs to clean an approximately 3,000 square foot house. This is the best investment we've made in a long time!