
Southeast Van Lines, Inc.
About us
Southeast Van Lines is fully licensed and insured. Our Atlanta moving crews consists of fully trained professionals who have been educated on the proper execution of modern moving techniques that will assure the items they handle are transported with the utmost care. We have the experience and equipment to make your move in Atlanta or the surrounding areas a success. Southeast Van Lines offers local, commercial, long distance & International moves to and from Atlanta and any other city in the United States. We are also happy to provide your storage needs in Atlanta. The Southeast owners have over 25 years experience of successfully handling our clients relocation needs. Please feel free to contact us and one of our moving consultants will be glad to assist you.
Business highlights
Services we offer
Licensed & insured moving! Local, and international moving. We also provide packing services, and more!, car transportation, interstate, national, storage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
7% | ||
0% | ||
2% | ||
13% |
"Thank you so much Ms. [Member Name Removed] for taking the time out of your schedule to leave us a review. It was a pleasure working with you! Thank you for choosing Southeast Van Lines as your moving company. We wish you all the best. Please let us know if you may have any need for our services in the future."
"Thank you so much Mr. [Member Name Removed] for taking the time out of your schedule to leave us a review. It was a pleasure working with you! Thank you for choosing Southeast Van Lines as your moving company. We wish you all the best. Please let us know if you may have any need for our services in the future."
"[Member Name Removed], Thank you so much for the kind words and for your overall very fair and honest approach to the process. It was an absolute pleasure working with you and we are very happy you and your family are satisfied with the new home and with Southeast Van Lines. I hope for you you don't have to move again but if so we will be more than happy to assist you. Thanks again, Ben."
"Thank you very much for the kind words, It was a pleasure working with you and we will be more than happy to help you in the future with any moving need you might have."
"Thank you very much for the kind words, It was a pleasure working with you and we wil be more than happy to help you in the future with any moving need you might have."
was certainly the most stress free move I have ever experienced. I
couldn?t have asked for a better moving company than Southeast Van Lines to
handle my move from Atlanta to Florida. They demonstrated expertise &
professionalism from the 1st time Benjamin came to my house to
evaluate my shipment to the last box the team brought into my home in
Florida. Throughout the process Benjamin was available to answer
questions & provide guidance. His team arrived on schedule at my home
& very efficiently packed my household items with care. They were
courteous and explained how they would be packing items & protecting my
furniture. I obtained quotes from several moving companies and Southeast
Van Lines? rates were very competitive. Other companies quoted prices
that were close to Southeast, but they had several ?add on? charges that would
increase the final bill. Southeast Van Lines quoted a firm price &
delivered on all of my expectations. I highly recommend Southeast Van
lines.
"Thank you very much for the kind words [Member Name Removed], it was a pleasure working with you and Ann. We hope you enjoy Florida and will be very happy to assist you in the future should you need help. Thanks again, Benjamin and everybody at the Southeast Van Lines crew."
It went awesome!!! Due to my job I move at least once a year and I have used them for the 6th time now. They are professional, fast, careful with my things, awesome packers, polite and always stick to their estimated price no matter how long it actually takes them to load and un load. If you are moving, I would only trust them! I promise you that you will only use them going forward. I have notice that in life people only take the time to post things that have gone wrong but I wanted to make sure that I took the time to say how awesome this company has been to me for the last several years! I am an apartment property manager and I refer all my residents to this wonderful company and everyone always says thank you.
"Thanks so much for the review, it was a pleasure working with you. We look forward to working with you in the future!"
DO NOT USE SOUTHEAST VAN LINES FOR YOUR MOVE! This process has been an ongoing nightmare and I regret ever doing business with them. It's been 7 MONTHS and I am still trying to reach a settlement with this guy's insurance.
"My name is Benjamin David and I am the supervisor in charge of Mr. [removed member name]`s account. I would like to mention a couple of points missing in Mr. [removed member name]`s review. the first one is that I personally explained to Mr. [removed member name] the aspect of insurance coverage when it comes to the household moving industry. quickly,you basically get a very minimal coverage for free or you BUY additional coverage. I do understand that everybody wants to save money and it is important to mention Mr. [removed member name]`s shipment was very very small(a bedroom set and some boxes) so I understood when he oped to not buy insurance and just stick to the basic. we feel very bad when something goes wrong and when you move thousands of shipments every year, unfortunately some damages will happen. I am proud of the fact that Southeast Van Lines moves many customers every year and has very few damage claims and would advise every angie`s list member to look us up with BBB, AMSA and conduct an overall research of our record and reputation. I understands Mr. [removed member name]`s frustration but it`s a result of a decision he made upfront and not us being under insured. finally my advise to any person looking to hire a moving company is to set up an in home appointment, get a binding quote up front and discuss the aspect of insurance with your representative at length. this is the best way to ensure you have total control of the operation a stress free experience. thank you very much, Benjamin david."
"Thanks so much for the review, it was a pleasure working with you. We look forward to working with you in the future!"
"Thanks so much for the review, it was a pleasure working with you. We look forward to working with you in the future!"
"Thanks so much for the review, it was a pleasure working with you. We look forward to working with you in the future!"
"Thanks so much for the review, it was a pleasure working with you. We look forward to working with you in the future!"
The initial move was to cost me $7000.00 which I suspect was above the going rate for a move of the size and distance I required. When the movers arrived, I had planned on moving a number of the items myself but they offered to pack and move the items I had remaining for an additional $2000.00 plus I had to buy the boxes and packing materials that would be required. Although going to get the boxes and packing materials was an inconvenience, I agreed to it.
The packing, loading and move of my belongings appeared to go pretty well. The quality of the packing and handling of my belongings I discovered was extremely bad. When I started unpacking the items that they had packed, I found the worst imaginable. They had packed fragile items such as china, computers, musical instruments, vinyl records, cd's, lamps and framed pictures without any packing materials or protection whatsoever. In one box I discovered a desktop computer, a printer, several framed pictures and a lamp all literally jammed into the box with no packing materials whatsoever. Three of the pictures had the glass broken out of the frames and part of the printer was cracked. The lamp had the socket broken off and the bulb broken. I have many boxes packed the same way with a least one broken item in each one. There are too many to list here. And that is just for the boxes that I have unpacked which is about half of the boxes that they packed. I fear what I am going to find by the time I have unpacked everything.
All of the boxes were clearly marked as to where they should go in the house that I was moving into. I have had to do a lot of lifting and carrying of boxes that were left in the wrong rooms or left upstairs when they should have been put in the basement or vice versa. I have moved several times over my lifetime and a few misplaced boxes is somewhat understandable but Southeast Van Lines is by far the worst I have ever used.
To their credit, they were timely. They were where they were supposed to be when they were supposed to be there. Unfortunately, that is the only good thing that I can say about them. What I discovered after they left should not be the experience anyone else should endure. I have not filed any type of claim against them because the time and effort to list all of the things damaged would in itself be more than I can manage. I will chalk this experience up to knowing better next time and staying with a reputable company that has received favorable ratings from something such as Angie's List.
"We are very sorry to hear how [Member's name removed] feels about his move and as always we are more than ready to work with our customers to compensate for damages we caused. We were not contacted by [Member's name removed] to even have the opportunity in this case. This specific move was a very difficult situation primarily because the move was reserved in a last minute notice and even more important we were not supposed to pack the boxes. [Member's name removed] was going to pack everything himself and it was a huge surprise for us to find out how little was done when we came to pick up on the morning of June 27th. This was an 18000 lbs shipment scheduled to load in Newnan GA on June 27th and delivered on June 28th in Charlotte NC. We are based out of Atlanta and found ourselves at a location having to pack without the proper materials to do so. Upon hearing the cost for us to facilitate the packing properly [Member's name removed] decided to hire us to perform the packing but he would provide the materials needed. We gave him a list of what is required and he went to the Home Depot and got primarily boxes and very little packing paper and bubble wrap. We did the most that can be done given the situation and I also would like to state for the record that we didn’t offer to pack, there really wasn’t any other option but us packing if [Member's name removed] wanted everything to be moved. We think it’s a little bit unfair to put a mover in a last minute, rush scenario and blame him for doing things in a last minute, rush manner. We do want to stress how rare this situation is with Southeast Van Lines, we are sorry it happened and again, we are very happy to work with any customer of ours to find solutions and make up if something goes wrong. The best advice we can give anybody who needs to move and the lesson to learn here is that the best way to avoid and prevent a difficult situation is to plan in advance. Schedule an estimator to come to your house 2-4 weeks at least prior to your move so he can learn the actual shipment size and services required and based on that info devise a game plan best suitable for your needs, circumstances and budget. Thank you for reading, my name is Benjamine David, I am a relocation specialist for Southeast Van Lines and I can be reached to anybody who might need or has any question at 770-242-7276."
The company overall was very efficient in the move they loaded on the 25 Jun 2013 and did an excellent job. They delivered on the 26 Jun 2013 and for the most part completed service; however, I was frustrated while unpacking some items and the lousy way the bed and tread mill were put together!!!
"thank you very much for the information provided. we take our customers comments seriously and this helps us in preventing future problems. we appreciate the kind words and the criticism equally and will work hard to make sure our customers are happy with us both at origin and destination where our crew is working."
In our case we had a sudden need to move an elderly parent from her home in Northeast Georgia to somewhere near us in Northern Virginia. We'd heard the horror stories about "rogue" movers and did our best to learn the Federal regulations on household goods movers (see https://www.protectyourmove.gov/). We then looked for a moving company web site that showed they knew the regulations too and appeared to want to comply with them.
Southeast Van Lines fit the bill. Their paperwork correctly refers potential consumers to the Federally-mandated consumer web site on moving (the US DOT's "Protect Your Move" web site again) and was easy to read. They personally showed up at our Northeast Georgia home at the appointed time, did an on-site inspection of the things to be moved, and gave us a binding estimate of the cost for the move. They then showed up at the appointed time to pick up our goods, did a good job of packing them, and kept in touch with us to see where we wanted our household goods delivered and when. They then delivered our goods - to two different addresses in the Northern Virginia area - on the appointed date and once again did a good job of unpacking them and placing them into position. We're still unpacking, but nothing appears to have been damaged during the move. Again, all of this was done on short notice, which was very nice.
In conclusion, we really recommend people go to the above USDOT web site for shippers and learn how it's supposed to work. Then shop for the mover that reflects they know those same rules and that they abide by them. And once you pick a company, treat the moving staff well. Moving companies like Southeast Van Lines will respect that.
"[member name removed], I just want to say it was entirely my pleasure to assist you with your moving needs. I wish everybody was as respectful, warm and also knowledgeable as you were. we wish you the best and will be very happy to help you or your family/friends with moving needs in the future. my best to [member name removed] too, thank you, Ben."
"this was definitely the most interesting and and a lot of fun to do. it feels great to face a challenge and succeed. we had to carefully plan and prepare for this one because of the barge time limit and we are very proud of our crew with how well they were able to perform this. they do deserve a lot of credit for being so caring of the household goods and so quick as the same time.thank you very much for putting your opinion out for people to read, it makes us feel more proud in our profession knowing how satisfy our customers are. thank you."
"thank you, it was our pleasure to work with you."
One thing I noticed though is if you use the packing services they are expensive, it is better if you pack everything by yourself. Especially packing any large glass tops is very expensive and I think this is the case with any mover not necessarily just Southeast.
Since I didn't had my destination address yet, I used their free storage service. They said I can use the service for free for 30 days and mentioned the prices after 30 days. Fortunately I only had to use their storage for two weeks and they didn't charge me any fee for that.
El from southeast contacted me couple of times saying that they have trucks going to CA and can deliver if I want, I was not ready first time when he called but gave me the final address the second time he called. Surprisingly the stuff came within 6 days after I gave them the address. All moving people were very friendly and loaded and unloaded all the items very professionally.
Only negative thing I can say about my whole moving experience is that my dining table had a very small dent on one of the corners, I think I am being very unreasonable here but its my new dining table.... Anyway you can expect things like this when you are moving so I didn't really report this to them.
"Thank you. we are happy to hear you are satisfied with the move. we value your feedback greatly."
Licensing
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