Paul Davis Restoration & Remodeling of North Atlan
About us
Thank you for your interest in Paul Davis Restoration & Remodeling. Since 1966, Paul Davis Restoration has been recognized as both a leader and innovator in the mitigation, restoration, reconstruction and remodeling industries. Our technicians are trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in the areas of water, fire/smoke and mold damage. We are dedicated to fast response, contacting you within 30 minutes after notification of your loss and on-site within 2 hours.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Complete Emergency Restoration Services: Water Extraction and Removal, Contents Restoration which includes Cleaning, Emergency Board-up, Processing and Storage; Smoke Containment and Cleanup; Mold Remediation and Complete Home Remodeling, Structural Drying
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 8% | ||
| 25% | ||
| 0% | ||
| 8% |
Showing 1-12 of 12 reviews
Thomas H.
May 2016
unknown
Lonnie P.
Feb 2016
I had Paul Davis Restoration replace my roof after hail damage. The replacement was through my insurance company. I paid an upgrade fee to get the better Architectural shingles installed.
My roof leaked immediately after the next rain. I called them back out to fix the problem. They came out 2 times to fix the problem and finally told me that the problem is the flashing and they could not do any thing. I expected that when my roof was replaced under insurance due to hail damage, that any problems would be resolved. They informed me that I needed to replace my windows. My roof did not leak before they came replaced it, it just had hail damage. Now my roof leaks where it meets the wall every time we have heavy rain.
I recently noticed stains on my ceiling in numerous spots no where near the original leaks when we have light rain. I called Paul Davis Restoration to try to get them to come look at it. They would not call me back. I called them a second time and they informed me that because it was not an Insurance job, they could not help me. I asked that they at least come and tell me why their installation was leaking. I was informed that because it was outside their 1 year warranty, they would not send someone out. I spoke with my insurance agent, and she recommended that I find out the manufacturer of the shingles and get them to look at it. So I called Paul Davis Restoration again and asked about the manufacturer of the shingles installed on my roof. They told me at this point that my file was in the archives and they would have someone call me back. After not hearing from them, once again, I called again. I asked to speak with a Manager. The Office Manager got on the phone and told me that I would have to wait ANOTHER 48 hours to find out the manufacturer of my shingles. I then asked to speak with the General Manager, since I own Majestic Plumbing & Electric, I understand that sometimes you have to go up the chain of command to get a problem resolved. At this point, the Office Manager proceeded to get belligerent and rude with me. She told me that the General Manager was unavailable and could not speak with me. I asked when he would be unavailable. She said he would call me back the next morning. I had already informed her of my dilemma. I then informed her at this point, that I expected a phone call or else I would be writing a review online. She then got even more hostile with me. It has now been almost 3 weeks and I have not heard from them. So I am now writing this review. The Customer Service of Paul Davis Restoration has been abysmal. I just want my roof to stop leaking. I now have to take more time away from my own business and meet with other contractors to try and get my problem resolved.
My roof leaked immediately after the next rain. I called them back out to fix the problem. They came out 2 times to fix the problem and finally told me that the problem is the flashing and they could not do any thing. I expected that when my roof was replaced under insurance due to hail damage, that any problems would be resolved. They informed me that I needed to replace my windows. My roof did not leak before they came replaced it, it just had hail damage. Now my roof leaks where it meets the wall every time we have heavy rain.
I recently noticed stains on my ceiling in numerous spots no where near the original leaks when we have light rain. I called Paul Davis Restoration to try to get them to come look at it. They would not call me back. I called them a second time and they informed me that because it was not an Insurance job, they could not help me. I asked that they at least come and tell me why their installation was leaking. I was informed that because it was outside their 1 year warranty, they would not send someone out. I spoke with my insurance agent, and she recommended that I find out the manufacturer of the shingles and get them to look at it. So I called Paul Davis Restoration again and asked about the manufacturer of the shingles installed on my roof. They told me at this point that my file was in the archives and they would have someone call me back. After not hearing from them, once again, I called again. I asked to speak with a Manager. The Office Manager got on the phone and told me that I would have to wait ANOTHER 48 hours to find out the manufacturer of my shingles. I then asked to speak with the General Manager, since I own Majestic Plumbing & Electric, I understand that sometimes you have to go up the chain of command to get a problem resolved. At this point, the Office Manager proceeded to get belligerent and rude with me. She told me that the General Manager was unavailable and could not speak with me. I asked when he would be unavailable. She said he would call me back the next morning. I had already informed her of my dilemma. I then informed her at this point, that I expected a phone call or else I would be writing a review online. She then got even more hostile with me. It has now been almost 3 weeks and I have not heard from them. So I am now writing this review. The Customer Service of Paul Davis Restoration has been abysmal. I just want my roof to stop leaking. I now have to take more time away from my own business and meet with other contractors to try and get my problem resolved.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Mr. and Mrs. [Member Name Removed], We are very sorry to hear that you were unsatisfied with the experience you received. I would, however like to clarify a few issues. Upon being notified of the issue, 3 years after the initial repairs, we visited the property to assess the issues. At this time, the workmanship was outside of the warranty but we wanted to do anything we could to ensure the customer was happy and that our work was not the source of the issues. After arriving on scene with our owner and our roofing expert we went up on the roof to assess the issue. Both our company owner and roofing expert addressed Mr. [Member Name Removed]'s claim that there was flashing missing on his roof, as he was told by a 3rd party roofer he had take a look, that he believed was the source of the leak; we pulled back the shingles and showed him that the flashing was installed correctly. At this point Mr. [Member Name Removed] was informed that the roof was, in fact, not the problem but that his windows were the source of the leak. We pointed out how there were several cracks and this was most likely causing his issue. He was reluctant to agree so we decided to do a water test on his roof. We used his hose to spray on the areas he believed were causing the leak and no water entered the room below where he was seeing water spots. We then sprayed water on the windows and water began to visibly rush through into the room below verifying our claims that the windows were the cause of his issue. At this point he requested that we install new windows for him but seeing as he was not pleased with our initial work and service we requested that he use another installer for this repair. As for the communication he received from our office staff, we can do nothing but apologize as we cannot verify the lack of responsiveness. We are deeply sorry that Mr. [Member Name Removed] did not feel that we gave the proper attention to his issues and we hope that we have adequately addressed his concerns. We always strive to provide the highest level of quality service and work. We certainly appreciate the feedback as it has helped us improve our processes for handling any future communication issues with our customers. After Mr. [Member Name Removed]'s issue, we have instituted a new process to track any customer problems that we hope will ensure any future lack of responsiveness."
Bob G.
Jun 2015
It's all good. The floor looks great & insurance picked up most of the cost. It was a process since wood floors are fixed over several trips. But they masked off the house and did a good job. The one criticism I have is they didn't fully mask off the area to the stairs and so some dust went up from the wood floor sanding and over into other rooms. It was a small amount of dust, however, so it was OK. Most of it was just vacuumed up. But overall, they were punctual and professional & worked hard to get everything looking good.
Robynn Y.
Apr 2014
Paul was easy to work with and made sure we understood the process. His crew were professional and kept the jobsite clean. They were in and out with no problems. Love the look of the pool and all is working as expected. Paul was great with followup and helping us keep the chemicals balanced.
I would recommend him again.
I would recommend him again.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Thanks for comments and we appreciate the opportunity to work with you. Please in the future give us a call if anything comes up and our services are needed. If you refers us to anyone of your family or friends will give you a finders fee if a contract is signed."
Katie S.
Apr 2014
Our insurance recommended them to clean up the burst pipe mess. They cleaned up well and dealt directly with the insurance company. The finished product is great!
Response from Paul Davis Restoration & Remodeling of North Atlan
"Thank you for the postive feedback. If you need anything in the future please give us a call."
Christopher T.
Aug 2012
Not too bad. We worked with them on an informal specification by showing them an existing bathroom and saying we want the new units and fittings to be of the same quality. This was agreed. Builder then installed some lower quality items. Also brought some others that we caught before installation and had them upgrade to be closer to the spec.
On the whole the job was completed with no functional defects. We felt the appearance fell a little short of what had been agreed. The price was reasonable.
On the whole the job was completed with no functional defects. We felt the appearance fell a little short of what had been agreed. The price was reasonable.
Joseph C.
Jul 2012
08
Shaun C.
Jun 2012
They were quick to come to my house and tarp off the damaged portion of the roof, remove the damaged materials and set up dehumidifiers and fans to dry everything off. The workers were professional and nice, they did a good job explaining what they were doing and defining the scope of work. They always cleaned up after themselves and left the area cleaner than when they arrived. My only complaint was that I had to call their office/dispatch nearly every day to find out what the status of finishing the work was. I would be told the crew should be by on a Wednesday and they would actually show up a week later. Getting them to come over and do the work was a pain, however once they got there it went very well. The damage was the result of sever storms in the area, so they were very busy. I suspect if I was doing a home improvement project I would get better responses. I would use them again as long as they aren't overloaded with jobs.
Sean M.
Apr 2012
They were very timely, showed up on time, and the project manager was always present. They did great work.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Thank you for your review. Paul Davis Restoration really appreciates the opportunity to work with you and we look forward to working with you in the future"
Liz D.
Apr 2012
They did good work, but I found the foreman to be rather pushy. I can only assume it was because this was an insurance job.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Paul Davis Restoation tries our best to exceed the customers expectations and we learn from this experience and became a better company as regard of this. We would like to thank you for the opportunity to work with you."
JOYCE C.
Apr 2012
Everything went well, and they did a good job.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Thank you for the review. Paul Davis Restoration enjoyed working with you and we look forward to working with you in the future if there is anything we can do for you just give us a call."
JERRY B.
Apr 2012
They arrived on time, were very cooperative, and the workmanship was excellent.
Response from Paul Davis Restoration & Remodeling of North Atlan
"Thanks for the review. Paul Davis Restoration enjoyed working with you and we look forward to working with you in the future."
Licensing
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FAQ
Paul Davis Restoration & Remodeling of North Atlan is currently rated 4.1 overall out of 5.
Paul Davis Restoration & Remodeling of North Atlan accepts the following forms of payment: CreditCard
No, Paul Davis Restoration & Remodeling of North Atlan does not offer free project estimates.
No, Paul Davis Restoration & Remodeling of North Atlan does not offer eco-friendly accreditations.
No, Paul Davis Restoration & Remodeling of North Atlan does not offer a senior discount.
Yes, Paul Davis Restoration & Remodeling of North Atlan offers emergency services.
No, Paul Davis Restoration & Remodeling of North Atlan does not offer warranties.