Marmi Natural Stone

Smooth Installation

I cannot in good faith recommend Marmi. While in the end, the finished product was well done, the process was completely unprofessional and frustrating. Perhaps the commercial stone business is so good that they simple don't need the average homeowner. It sure came off that way on our project. We contracted Marmi to put in a floor to ceiling fireplace surround. While they were quick to send us contracts and get our deposit, we felt pretty completely ignored after that. I had to repeatedly contact them to get updates on the status of the project and to push them on completion dates. At times I was simply ignored, or at best told that they would get back to me with the answers to the questions I had. But most times it took more follow up calls, emails and texts before I got any answers. At one point we walked in and threatened to cancel the whole project if we didn't get better communication. From start to finish, it took three months (minus a three week period when we were out of town) to get the project finished. I felt that the hassle was simply not worth in the end. There are plenty of other stone companies in the area that would be happy to have your business, and treat you like a valued customer. Something Marmi evidently isn't capable of doing. I recommend that you look elsewhere.

They did an excellent work.  I thought their product was excellent.  The one thing I liked about them is that they had their own subcontractors and had their own in-house staff.  They use their own installers.  It's not like they are selling the granite and then hire a subcontractor to do the installation.  They do all the installation and the cutting and everything.  They really know their craft.  They were not terribly expensive yet.  They are very professional.