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Floodmasters, LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
Mold remediation in Atlanta is found to have many questions. Is mold really dangerous? Why is mold considered toxic? How can I get my home tested for mold? How do I get my office building tested for mold? How much does mold remediation in Atlanta cost? What do I do when dangerous or toxic mold is found? Why does a mold test in Atlanta cost money? How much does a mold test in Atlanta cost? How can I do a home test for mold? Mold remediation in Atlanta is our primary service. So, anything related to cleaning up mold or removing mold in Atlanta should be considered. Bottom line: healthy air! Here is a short list of all to consider: attic, ceilings and their fans, windows and their treatments, floors and their covering, cabinets and their contents, closets and their clothes, rooms and their furniture. kitchens and their dishes, appliances, and HVAC and the air it distributes (filter, furnaces, coils, handlers), Atlanta basements and its moisture. Floodmasters is a full service mold restoration company. We have over 30 years experience. We specialize in natural or man-made disaster situations in commercial or residential settings. From a small residential cleanup to large industrial complexes. Additional services: water removal, construction, restoration, treatment, equipment rentals, 24/7 emergency service, carpet cleaning, total restoration, moisture detection. * Flood Masters Air Duct Website: http://airducts.floodmasters-ga.com More phone lines and more authority to project managers during mold remediation jobs rather than just relying on the company administration for scheduling. Better mold remediation service our customers. The mark of a good company is not the illusion of perfection, but how any concerns are handled when the question arrises.
Business highlights
Emergency services offered
28 years of experience
Services we offer
Mold remediation Atlanta. Water damage clean-up, blower rentals, carpet dry out, carpet removal, de-humidification rentals, demo, equipment setup and take down, flood damage clean-up, furniture treatment, hardwood floor dry-outs, hardwood floor drying, haul away services, mold and bacteria treatment, odor removal, rain water removal and treatment, sewage clean-up, structural drying., wall drying
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.544 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 2% | ||
| 7% | ||
| 2% | ||
| 7% |
Showing 26-44 of 44 reviews
Miriam A.
Sep 2011
My basement became flooded. My insurance paid for it but I thought their prices were high. Also, they told me that once they got the basement dry, they would do all of the work as far as pulling out the ruined cabinets, but then called me and told me that’s not really their job, advising me to call another service provider. In the mean time, the hot water heater & pump did not work. They didn’t check those two things out, so I had to get back in touch with my insurance company, then get a plumber out to fix the water heater, then another plumber to fix the pump. I felt like Floodmaster should’ve checked those things. I would not use them again.
Response from Floodmasters, LLC
"We pulled the damage cabinets on the first day. Several trips and hours were made and spent to help pick out the new cabinets to be put in. We do not set the pricing for the jobs and materials; those are set by the national insurance contractor database. We suggested after the mitigation was complete to find someone to complete the reconstruction of the basement. Insurance only pays to restore to a pre-loss condition, therefore we are obligated to abide by those prices, guidelines and regulations. The water heater and sump pump were not mentioned in the original work order for us to repair. We are sorry for any inconveniences, but we were unable to check these items as we were unaware that there was a possible problem with them for the property was vacant at the time the services were provided. The sump pump and water heater were not the source of the water damage/flooding. There was no standing water when our technicians arrived on site; therefore we were not aware that they had at any time been possibly damaged. Again we apologize for any inconveniences you may have had during this experience. Sincerely, Management."
Catherine N.
Sep 2011
Our washing machine hose burst in the middle of the night and flooded 1/4 of our main floor and our entire basement within 30-40 minutes. Floodmasters came the next morning and placed fans and dehumidifiers to dry things out. They also used two different systems to dry out the hardwood floors. After four days, everything was very dry and very little sheetrock had to be ripped out, thanks to their hard work.
Response from Floodmasters, LLC
"Thank you Member for your review of our company. We are very glad we could help you out with your water damage and save as much as possible in your home. Our goal is to help you and we are happy to help anytime."
DEEPAK G.
Sep 2011
Great experience. Very fair and willing to work with us on a difficult problem over a holiday weekend!
Response from Floodmasters, LLC
"Thank you Member for your review of our company. We are glad that you are happy with the services you received."
Laurence C.
Aug 2011
I called FloodMasters, and they came out quickly, within an hour or so. The technician was excellent, he explained the need to dry it out, that the risk for mold was high. He indicated they would spray a mold suppressant also (I don't believe they did this however). He quoted $800.00, which I thought was high, however, given the situation and my lack of knowledge, agreed. He said the repair for the drywall was a separate charge, which he estimated at about $100, and said the office could get me an estimate. I used this $100 as part of my decision making on agreeing to go ahead. He cut several holes in the ceiling, and threw out a bunch of insulation. They left 3 large fans and a large dehumidifer. He said it would take 3 days.
I was pleased with the response at that point.
Within a couple hours, my circuit breaker began tripping. I immediately called the office, got voice mail. I asked what I should do, and I never received a phone call back. I decided to unplug 2 of the fans to reduce current draw. Quite frankly, they shouldn't have put all that amperage on one circuit. No big deal, but I guess I overpayed for equipment I didn't use. Plus they could have given me the courtesy of a return call. Frankly, I expect better service from any provider, if I call, I expect a return call. Basic business.
In 3 days, they came back and took the equipment. I called the office (Bob, who is the owner I believe) to ask about the estimate to fix the drywall. He left me a message the following Tuesday (I was out of town) saying it would be $200 to repair the drywall. That was much higher than the technician said, so that was a surprise.
I called Bob when I returned first thing the following week. He acted like he didn't know who I was. He advised me just to "keep my garage door open" for them to do the repairs, but didn't give me dates. It was a bizarre conversation, but it was clear he had no intention of finishing up the repairs. I never heard from him again. I found this unacceptable. I now have to go find another contractor to finish up the work.
I was pleased with the response at that point.
Within a couple hours, my circuit breaker began tripping. I immediately called the office, got voice mail. I asked what I should do, and I never received a phone call back. I decided to unplug 2 of the fans to reduce current draw. Quite frankly, they shouldn't have put all that amperage on one circuit. No big deal, but I guess I overpayed for equipment I didn't use. Plus they could have given me the courtesy of a return call. Frankly, I expect better service from any provider, if I call, I expect a return call. Basic business.
In 3 days, they came back and took the equipment. I called the office (Bob, who is the owner I believe) to ask about the estimate to fix the drywall. He left me a message the following Tuesday (I was out of town) saying it would be $200 to repair the drywall. That was much higher than the technician said, so that was a surprise.
I called Bob when I returned first thing the following week. He acted like he didn't know who I was. He advised me just to "keep my garage door open" for them to do the repairs, but didn't give me dates. It was a bizarre conversation, but it was clear he had no intention of finishing up the repairs. I never heard from him again. I found this unacceptable. I now have to go find another contractor to finish up the work.
Response from Floodmasters, LLC
"The mold suppressant was sprayed to prevent mold growth and potential health risks. There were 4 small portions of sheet rock that needed to be replaced. We do not set the pricing for the jobs and materials; those are set by the national insurance contractor database. We try to give the most accurate verbal estimates possible, but this is only an estimate and actual prices will be determined once the area size has been entered into the database. The two outlets used to power the equipment were supposed to be on separate breakers according to building code. If this was not so, we had no indication that they would trip the breakers, as according to building code, they should have been separate. On equipment rentals, we only drop off the equipment. We did, however, set it up though it is not standard part of the equipment rental agreement. If it was a regular job, we would have came back to monitor each day but it would have been more expensive. This was done this way in an attempt to save more money as requested. We were booked up for rebuilds by the time you came back from out of town. Rebuilds need to be scheduled in advance. We assumed that you had found someone else to fix the drywall when we could not reach you therefore we did not bill you for the drywall/repair. When you called back to get it scheduled, the following week, we were booked up and were unable to respond to you. The project manager was unaware of the situation at the time you called. We apologize for the miscommunication, you should have been notified. We apologize for any inconveniences you may have had during this experience. Sincerely, Management."
Timothy W.
Jul 2011
At first, I thought a pipe was dripping under my sink. It turns out that Joe found the real source of my leak...the hose that supplies water to my refrigerator had a pin-size hole in it. That was good news because it made the cost of the repair significantly less than I expected. It also confirmed what I suspected...that is, I should probably have a professional come tell me what the problem is before I started tearing into the cabinets under my sink. Thanks Flood Masters.
Miriam A.
Jul 2011
They came out very quickly and put down probably 20 fans to dry up the mess. They cleaned up everything with out any problems. They will be coming back out shortly to lay down the linoleum and put up my cabinets.
Muriel M.
May 2011
The Floodmasters technician was very knowledgeable, very professional, and did a fantastic job of removing the mold and mildew in my home that had resulted from a broken pipe. The technician thoroughly explained the work to be completed and kept me updated throughout the job. The finished project far exceeded my expectations and I wouldn't hesitate to call on this company again. Technician Mitch Turner treated me like I was a family member and my home like it was his own!! I can't say enough!!!
Response from Floodmasters, LLC
"Thank you Member for the excellent review of our company! We at Floodmasters are very glad that you were happy with your services. Customer service and satisfaction is our highest priority. Know that we are here if you ever need services again!"
John G.
Mar 2011
They did a great job. Everybody was flooded and they were extremely busy at the time. Under the circumstances they were punctual and seemed like they were really concerned about our welfare.
Response from Floodmasters, LLC
"Thank you Member for the wonderful review of our company! We are glad that you were happy with your services. We do care deeply about our customers welfare and want to make sure that our customers are not in any danger from the damages that may have taken place. Know that we are here if you ever need services again."
Kenya C.
Feb 2011
I used Floodmasters because they have high marks on this website. I have heard and read many horror, ripe-off stories so I was very skeptical of hiring anyone but I badly needed my vents cleaned. The workers were friendly, professional and took time to explain and answer my questions. They performed as they said they would. They gave recommendations regarding a damp basement sunroom. I only gave them a B grade in pricing and quality because I don't really have anything to compare their service to... However, I can see that my vents are clean, didn't see any particles floating around in my home, I witness them performing as I read that they should and I thought that the price was fair for vents that I could clearly see were dirty. My daughter and husband have allergies and asthma problems so it is very important to have clean vents. I am satisfied and would recommend this company.
Response from Floodmasters, LLC
"Thank you Member for the great review of our company! We hold our customers health, service and satisfaction in our highest priorities. We are extremely glad that you are happy with the services you received. Know that we are here if you ever need services again on your ducts/vents or any water, sewage or mold services."
Timothy W.
Jan 2011
The company tested for mold, cleaned out my ducts and got rid of my mold problem. They were very professional and really took the time to explain what was going on with the mold and all the possibilities. I am not familiar with mold and appreciated that they explained it thoroughly. They also offer full service restoration, so even though they specialize in heating and air, I would hire them if I were going to do any kind of remodel job. They were great.
DEBORAH U.
Oct 2010
Floodmasters did an excellent job of finding and getting rid of the mold. Several contractors who were there for other reasons commented that based on what they had seen in the past, Floodmasters appeared to be following mold remediation protocol very strictly. They explained what they were doing along the way and answered as many questions as I asked. I would use them again for getting rid of mold, which I will never have to do because I have completely sealed this house and will never again ignore signs of water. The only negatives to Floodmasters were: they were slow to get me information about the cost of the second and larger project which was not covered by my insurance; the finish work of installing new baseboards for the first part of the job was sloppy and has to be redone (we mutually agreed to remove it from their bill); they claimed that they could prepare the outside of my house for stucco reconstruction but did not do an acceptable job and it had to be redone (again, we adjusted their bill). Their expertise is in damage removal not finish work or work requiring rebuilding precision. The "B" ratings that I have given them for Quality and Professionalism refer to the fact that they claimed to be able to do work which they could not do well.
KENYON L.
Oct 2010
They were very responsive and did a very good job. I would recommend them.
James D.
Sep 2010
Overall I do not have the words because my experience was so well. Flood Masters really cares about informing you and follows through as your home is thiers. All workmen are very understanding and respectful and really care about doing a good job. The job was difficult and handled in a manner that is beyond reproach and what you expect a service company to be like. Please call Bob at Flood Masters!
Kira K.
Jul 2010
They negotiated with the insurance company. They were very professional and very nice. They did exactly what they said within a good amount of time. I would recommend them.
John G.
Jul 2010
They did a great job. They were on time and conscientious.
Timothy W.
Jul 2010
After having my home closed up for over 16 months, I moved back in earlier this year to a leak in the roof, minor water damage and mold. I immediately called FloodMasters, who arrived the same day and remedied the problem within the week. They suggested that I also have the air ducts cleaned, but I waited for a couples of months before deciding to do so. During this time, I experienced an increase in symptoms of my asthma and allergies but attributed it to the pollen in Atlanta. A few weeks ago, I went ahead and called FloodMasters back to clean the air ducts. They used a "negative air pressure" and a "fogging" system to do the job. Essentially, that means they used a high powered vacuum to suck all the dust out while blowing pressurized air through every inch of the duct system to dislodge the dust mites that were stuck in the nooks and crannies. Then, they drew an antimicrobial/antibacterial fog through the system that killed any mold and mold spores that might have grown while my house was unoccupied. Over the next few days, I experienced a significant reduction in symptoms associated with my allergies and asthma. If I had known that unclean air ducts could have such a profound effect on my physical well-being, I would have had them cleaned long before I moved back in. Much like my previous experience, the employees of FloodMasters who came to my home were on time, friendly and very informative. That is, they took the time to explain what they were doing and why they were doing it. More importantly, the cost of their service was very reasonable, which is especially important in the current economy. I give FloodMasters my HIGHEST recommendation.
Timothy W.
Apr 2010
When I saw some discoloration on the ceiling in one of my closets, I feared that I might have a mold problem. A friend told me he had a very good experience using Floodmasters recently, so I decided to give them a call. Much to my surprise, they showed up that very same day. Bob confirmed that I did in fact have mold growing on the ceiling of my closet. He and his team began work immediately, removing the damaged areas, taking appropriate action to contain the mold spores. They placed several "air-scrubbers" in the surrounding rooms, just as a precaution. And they identified and repaired a small leak in my roof that allowed moisture to seep through, causing the mold. The next day, I filed a claim with my insurance company. To make a long story short, the insurance adjuster gave me the run-around. When I told Bob about it, he said that he would take care of it. Two days later, I received an e-mail from the adjuster saying that they would pay for the repairs in full. Bob's willingness to deal directly with my insurance certainly made my life much easier. In the mean time, Bob's team went to work repairing the closet, which included some significant design changes that I requested. And it came out even better than I expected. The team at Floodmasters was prompt, professional and courteous. They were knowledgeable and thorough. And the quality of their work was outstanding. I could not have been more satisfied.
Kenneth Z.
Apr 2010
It was an emergency situation, and they answered the phone on Sunday. We had no problems with them. They were attentive. They cleaned up very well.
Joy C.
Mar 2010
The overall experience was not pleasant concerning the sewage in my home. But, after Floodmasters came they took care of everything and put my house back together BETTER than it was before it happened. Thank You! Floodmasters
Licensing
State Contractor License Requirements
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FAQ
Floodmasters, LLC is currently rated 4.5 overall out of 5.
Floodmasters, LLC accepts the following forms of payment: CreditCard
Yes, Floodmasters, LLC offers free project estimates.
No, Floodmasters, LLC does not offer eco-friendly accreditations.
No, Floodmasters, LLC does not offer a senior discount.
Yes, Floodmasters, LLC offers emergency services.
No, Floodmasters, LLC does not offer warranties.