Bardi Heating, Cooling & Plumbing

I requested a HVAC tech come out to my home as my AC was not working properly. The tech recommended that I get a new AC. He told me he would have his sales rep come out to talk to me about the options I would have as far as replacing it. Their sales rep showed up. His name is Jimmy, and he told me all these great things about Bardi and their products. We came to an agreement of my buying a cheap HVAC system as I was trying to save money. It would cost me 12,000 dollars for the system. The next day April 5th, 2025 their install tech came out and installed the equipment. I was at work at the time, but I had a family member there. I returned home to find out the lower level of my home was not being cooled, and they had left part of my old HVAC system connected to the new system. It was a burnt up disconnect that should have been replaced and was a major part of what was wrong with my old system. Also they used a panel cover from my old system instead of new. I asked Jimmy to come and pick up the equipment which it states I have three days to reject the equipment in the contract. He expressed that I couldn't reject the equipment after it was installed. They had a tech come out the next day April 6, 2025 to fix the downstairs not working, and he fixed it. The next day it happened to be cold outside so I turned on the heat. No heat was coming out of the vents just cool air and the fan unit was running extremely loud outside. It was so loud it sounded like the fan unit was in my room on the second floor, so I turned it off. When I did turn off the fan unit made a horrible exploding noise. Once again I called Bardi and asked them to come get their HVAC system, they refused. Crystal the customer care rep is who I spoke with. She scheduled another repair tech to come out on April 12th to look at the HVAC system. I waited the entire day and no one showed up. I finally called and the receptionist told me it was their employee appreciation day no one would be coming. Monday I received a call from Crystal their customer care rep stating she text me and told me no one would be coming, but I never received that text. She scheduled another appointment for Easter Sunday. I stayed home Easter Sunday instead of going to church, and no one showed up again. I've stated each and every time I've spoken with someone from Bardi that I don't want to do business with them but they are basically trying to force me to keep their equipment at this point. This is by far the worst customer service experience I've ever had. These people are trying to rip their customers off basically. This should be illegal. I've reach out to get a lawyer to force them to remove their equipment from my home. Stay away from these people at all cost.

Everything started off very good. They came out. The next day. Gave me an estimate gave me what appears to be a good warranty, then the problem started. I did not get the 5 inch filter that I was told I’d be getting the system that they sold me a stage two my house is not compatible to use this system . I was told there is no special financing on the unit then after I bought the unit and paid cash for it I found out they were offering and are offering 0% until 2026 with no payments till 2026. I spoke with what was told to me as a manager from Bart Danny Oliver he told me he would assist me. Unfortunately he has done absolutely I’ve attempted to And call him and email him and he has not responded in multiple days after he told me he would. I can honestly say I regret it. I will never do business with them again nor will I refer people to do business with them. Highly recommend going somewhere else do not do business with this company. then i called them 2 days later to come work on my mini split. the rep that came out looked at the unit and said it needs to be replaced cause its over 10 years old. i explained its 2 years old and even has a date on it showing 2 years. he said he recommends me call a comfort specialist. then i called and got a new rep out there and he fixed everything no problem. was super nice. then he gave me the bill for $1200 dollars, without ever telling me how much anything was going to be to replace. i regret using this company. They finally sent someone out who knows what he is doing which is good. He said they never even hooked up the unit correctly. The company has refused to do anything or assist with anything. I regret this company and wish i never called them. I highly recommend not using them. Do your research first, DO NOT USE BARDI

Bardi left us without A/C for almost a week during a heatwave because they couldn't figure out the problem, and then they charged us $2k in labor alone for work they couldn't get right. If you go with Bardi, you'll be chronically overcharged for poor work and worse customer service.

Everything went great. i needed more time to make up my decision to get the job done; however, i would definitely choose Bardi company to fix my problems

93 or it's free commercial. I have used them in the past for plumbing and hvac, and was very dissatisfied. After watching the commercial today I wanted to give them another chance because the commercial was great, seemed to be an amazing deal, and at the right moment of time when I needed this deal. I called them this morning. The sales associate "E"answered the phone, and was quick to give me information for a different deal after sharing with her the deal I saw on the commercial. Yet, she was ready to schedule an appointment and was quickly moving on to get my information. After I stopped her from continuing, I said, the commercial was different from what she described. She checked again, then came back with the correct information. She said that if the plumber was able to do it, then after 3 attempts to clean the line, then it would cost more. To me that is false advertisement. If you say, $93 to make the line backup free, or it's free. That is very different from making three attempts to clean the line. You choose what you wish, but I didn't want to have anyone else go through the pain I have suffered with this company. Here's the website's details, which are much different than the commercial. "Conditions apply. May not be combined with any other offer. Outside clean out only, up to 75 feet. After several attempts, may have to change to another method. Extra charges may apply." When I used Bardi the last time, I spent over 15k on my newly purchased home. Getting them out to do the work was easy, quick, and mostly pleasant. This lasted until they left saying everything was complete and another contractor informed me that they forgot big ticket items on the invoice. Fortunately, they did some setup for another contractor. The contractor came back to do the work but could not. I was in shock! How does a company tell me it's done, and it was never touched. To get them to come out after that to complete the missed work, or fix the incorrect repairs or lack of repaired items was a burden, tiresome, and created so much work for me. That was back in 2015. All the memories came flooding back by that one phone call. I don't know how they stay in business when they treat their customers this way.

They were quick, very efficient and professional and I'm a happy camper

Vincent was very professional and made sure that I was given the correct information to benefit me. Not many technicians show their concern. He is a great asset to Bardi

Everything went smooth and professional. He provided me all the options and recommendation that best fit my needs. Will be using them for the job and feel confident that their work will be satisfactory

Thank You Daniel for getting my AC up and running, right before hosting my Grandchild’s 1st Birthday. Daniel was very professional, going over best options and making sure I understood exactly what he was doing.

service quoted $1800. Paid in two installments of $900 before work, $900 upon completion. Bardi used my account number to charge my account THREE times. therefore deducting $2700 not $1800. Accounting refused to call me back for two days. when a supervisor finally called, he hung up on me saying I was being difficult. they refused to reverse the charge. I am currently waiting for a "check that's in the mail". also the plumber stole something from my house. get anyone else besides them.

Bardi came into our home and fixed a sewage line, but accidentally put an angled clean-out in backwards. The result was that sewage flooded our home a week before Christmas. The next 2 weeks (during the holidays) was a dragged out nightmare of trying to get in contact with anyone, being put off to other people, and Bardi flopping back and forth on whether or not they were going to do anything to make it right. After threatening legal action, they finally filed with their insurance and it took us until February to be able to move back into our home. I genuinely believe if we had not recorded every phone call we would have been left hanging to dry, as that was their game plan until we informed them of the recorded phone calls. They do poor work, they are dishonest, they do not deserve your business. Please go with anyone else.

Service was excellent. Technician arrived as scheduled. Problem was accessed and resolved.

Mario was very patient and listened to all our king most of complaints,We didn’t have zoning so he did the Zoning. Everything works good as of now and i pray it stays that way.He explained step by step to us on what he was going to do. Well done Mario

Justin is thorough, honest, knowledgeable and professional! He is the only reason we stayed with Bardi. Highly recommend him!

Great job. Worked hard. Walked us through the process. Gave a comprehensive update on everything he was working on. Friendly and kind to our animals. He made himself available and asked if it was ok to walk through our family space every time.

Paid $91.52 dignostic fee. Technician came and gave a $2922.40 quote to install a new water heater. He didn't even know the Model number, BTU, number of years warranty. He gave a random model number (couldn't find that model anywhere using google search) after I constantly insisted for the modell number. Received the quote via email that just says "50 Gallon Gas/Electric". I never expected a company sends a technician who doesn't know these basic things and expect the customer to spent around $3K without even providing basic details for the customer to do research about that product. Bardi just looted $91.52 from me! Please avoid using this unprofessional company.

Paid $91.52 dignostic fee. Technician came and gave a $2922.40 quote to install a new water heater. He didn't even know the Model number, BTU, number of years warranty and other basic things. He gave a random model number (couldn't find that model anywhere using google search) after I constantly insisted for the modell number. Received the quote via email that just says "50 Gallon Gas/Electric". I never expected a company sending a technician who doesn't know these basic things and expect the customer to spent around $3K without even providing basic details for the customer to do research about that product. Bardi just looted $91.52 from me! Please avoid using this unprofessional company.

Great. Offered recommendations to extend the life of my HVAC unit.

it well excellent. They had fixed in a new HVAC in May but came back to check in August and found the noise was to much and replaced with a new compressor.Beyond grateful for Bardi. Thank you.

Charged WAY too much to snake our toilet ($400+ reduced to $250) for a simple clog. Never showed up for our HVAC appointment and showed up way too early for our plumbing appointment.

He was professional and quick- got in and out- giving us estimates not some huge bill - I’ll b using again

Untrustworthy......Bait and switch practices gave me a price for a tune-up $69.00 and then received a phone call that it would be a $150.00 service charge when I asked for a tune-up! Then they said they would not be sending anyone out to the confirmed time or date requested.

It went well. Professional and pleasant

Great job and what a great deal. I am glad that the sales representative pitched this deal to me. This is of great value.

The serviceman, Demetric was wonderful no issues whatsoever with him HE WAS PROMPT PROFESSIONAL COURTEOUS, etc. MY PROBLEM IS WITH BARDI’s costs. I thanked Demetric for explaining everything, paid the service fee and ended the effort.