WATER SOURCE PLUMBING SERVICE INC

"Thank you so much for your positive review! If we can be of any further service to you in the future please do not hesitate to give us a call. Water Source Plumbing Service, Inc."

"Thank you for your review! Look forward to being of service to you in the future. Please do not hesitate to contact us should you have need of our services in the future. Water Source Plumbing Service, Inc."

"Thank you for your review [Member name removed] We appreciate you choosing Water Source Plumbing Service for your plumbing needs!"

"Thank you [removed member name]for you positive review! Your satisfaction is our greatest reward. We look forward to being of service to you in the future!"

"Thank you Mrs. [Removed member name] for your kind review!! We look forward being of service to you in the future."

"Thank you so much for your positive review!! Thank you for continuing to use our services and recommending us to your family and friends!!"

"In response to your review I apologize for my laugh when you stated the magnitude of work you wanted performed should only take one hour. But as said a lot of people say that. Most are kidding. I’m truly sorry if I offended you, however, you were informed that our service fee to send a fully licensed, criminal background checked and insured plumber to your home would be $46.00 not $49.00 as written in your review and that our labor rate is $79.00 per hour and that if you wanted to know any costs the plumber upon arrival after he looks at the scope of work you would like performed would be happy to give you a complete quotation of the cost of work to be performed before he started. All you have to do is ask, however, our plumber was over 2 hours into the project before you inquired both to my plumber and then to me in the office as to the required time the work would take. Our plumber was able to quickly furnish you the hours necessary to complete. Again, I’m truly sorry for offending you by laughing, but not for the time it takes to perform our work properly and professionally. I am sending you a valuable coupon to be used for any up and coming service you may need. My reputation is built on honesty and reliability. I look forward to being there in your time of need. Description of work correction: 1. Re-rough and re-route drain line because new sink was different than original sink 2. Install, hook up new waste line to sink 3. Install new kitchen sink faucet 4. Re-route cold water piping and install new water filtration unit supplied by owner in which they didn’t have one before. 5. Hook up hot and cold supply piping to faucet 6. Remove new dishwasher from box, move into place, mount dishwasher. Install cold water supply to dishwasher and hook up. Also run drain discharge from new dishwasher to drain connection and hook up and connect existing power supply wiring to new dishwasher. 7. Upon completion test new dishwasher and test and flush new plumbing."

"In response to Mr. [member name removed] comments, Mr. [member name removed] spoke with me personally when he called to set up an appointment for service. He asked and was given the cost of our service fee to come out to his home. I apologize if he misunderstood that the $46.00 service fee he was quoted is the cost associated with paying a licensed professional plumber, fuel, tools and truck and all associated insurances to come to his residence and diagnose his problem and recommend necessary repairs with the exact cost of those repairs. Mr. [member name removed] was given an exact up front cost for his repairs before any work was performed. We at Water Source believe in up front pricing. Mr. [member name removed] told my plumber to proceed and make the necessary repair. Included in the scope of work is turning off all water to the home, removing trim and defective cartridge that was installed by Mr. [member name removed], then installation of new genuine Moen factory cartridge, re-assembly of faucet trim, turning back on water supply and flushing line to remove air and testing of fixture. Then my plumber tested the water pressure on the home and found that it was extremely high (around 120 PSI). This is considered extremely high pressure and should be addressed immediately before Mr. [member name removed] has any major plumbing system failures. My plumber also gave Mr. [member name removed] a cost to perform replacement of the water pressure regulating valve to remedy this situation. Mr. [member name removed] didn’t want it addressed. Our repair price never changed. I feel that based on this scope of work, a $79.00 labor charge is more than fair. For the record we don’t purchase 100% recommended manufacturer parts from big box stores like Home Depot as mentioned nor can we purchase them for such a low price as mentioned, nor do we practice 100% mark up. We do charge a fair market price for installing the right parts, fixing the problem with a licensed plumber and an insured company that stands behind their work. I am sending Mr. [member name removed] a coupon that he can use to offset any costs on his next service call and look forward to being of service to him in the future."