Turn Key Services

While Tim Mertens is an affable guy most of the time, he takes on projects he cannot complete properly or doesn't have qualified people for the job. We had two projects totalling almost $5000 -- install two gutters and downspouts and re-gravel our driveway, expanding a parking area. Both jobs were botched. We are STILL waiting, after more than eight weeks, for the gutter issues to be corrected. The initial installation was by an unqualified and unsupervised worker. Water flowed over the top rather than into the gutter! After an attempted repair, the problem remained. Water now pours out from a seam in the gutter rather than into the downspout. As for the gravel, he and his workers had to come back to correct several major issues, including installing the anti-weed webbing upside down and not covering the entire area. Upon return, it took them more than 8 hours to fix, in addition to the many hours for the original job. You may want to reconsider doing business with Turn Key. We were ignored, delayed and then finally insulted after we called attention to the problems, requesting remediation. But rather than return promptly to attempt to fix a problem for which he'd already been paid, Mertens continued to take on other jobs and put them ahead of us. Mertens claimed it was "costly and inconvenient" to return to finish OUR job. When we pressed for remediation, we received an insulting email screed with personal attacks. We have yet to get the job done right.