Bug House Pest Control

Did well at removing bats. Cleanup was when it all went downhill. Had to call them back to finish cleanup. After 2nd time out they still didn't do proper cleanup. Cost me sale of my house when inspector pulled down attic steps, bat quano fell on him and the buyer. Had them out 3rd time to finish cleanup and to remove soiled insulation which they failed to tell me needed done. One of the visits they fell through ceiling in living room, failed to tell me and did a lousy job of repairing it. During 3rd visit put 2 more cracks in ceiling. When I asked them to fix it, they put putty over cracks, which still showed. He then told me to tell any buyer that the house was just settling. They never did fix my ceiling.

I stopped using them because of the office staff. I would give them an "A" for service, but the office staff would get a "D". When I had problems, they were more concerned with the monthly service as opposed to the pests' that were getting in the house and not the root cause behind it.

When I called another provider, they were concerned about the root cause and they found it, took care of it and offered to come back anytime to remove any mice that might have been found on the bait.

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unknown

they came out couple days after the initial call treated the house and crawl space for ants and roaches. they told us we needed to treat the yard also which turned out to be an additional charge of 150.00 about a week later we had another infestation of ants after calling bug house they came out the next day and treated the area we saw the ants. (at no charge) we have not seen the ants since. i did notice on the first 2 days they came out they tried to sell us something else (termite service) however was not overly pushy. which was fine with me. we now have a quarterly service with them to come and treat for ants. very nice people.

They were detail oriented, they were thorough. They were on time.

We are just pleased with them. They are very reliable and they take care of the situation. They are very good. We will continue to use them in the future.