EXPRESS OIL CHANGE

I contacted the service provider to find out the cost of an oil change, tire rotation, and headlight adjustment.  The gentleman who answered the telephone told me they were running a special that would include oil change, balance and rotate tires, flush the radiator, replace the wiper blades for $120.  I asked if they could adjust my headlights and he said yes, they would do that, too.  We agreed that I could bring it in when I left work, no appointment was necessary.  When I arrived, a different gentleman met me at the car and I explained about the special I was there to have done.  He stated they had another special that included all of the same services except the radiator flush would be replaced with a fuel system cleaning, but the price would be approx. $5 more.  I told him to check the radiator and if it didn't need flushing, I would take this special instead.  I asked about the headlights and he asked me if I had been messing with them and why did they need to be adjusted.  I explained I had replaced the bulb in one of them and couldn't get it adjusted.  He pulled the car into the oil change bay and I went inside the waiting room.  He came back about 5 mins. later and told me the radiator/antifreeze was fine.  So, we agreed on the fuel cleaning special instead.  He explained that my car used a "barrel type" oil filter and it would be $5 extra.  He explained that the fuel cleaning was supposed to take 25 minutes but they usually liked to do it for 30 mins.  He said I should go get something to eat or go to the QT and they would pull my car around the front of the building when they were done.  I walked to the QT directly in front of this business and got a drink.  I was gone approx. 5 mins.   When I left the business, my car was parked in the oil change bay.  When I walked back from the QT, my car was still in the oil change bay.  A few minutes later, someone had pulled it to the opposite corner of the building outside the bay; the hood was up, but I saw no one performing work.  Periodically, I would get up to check the progress.  I never saw anyone performing services on the car.  My car was never driven into the bay after it left the oil change bay.  It was never raised on a rack.  I never heard an air wrench or saw anyone remove a tire or adjust the headlights.  Approx. 1 hour after I arrived, another gentleman came into the waiting room and told me my car was ready and someone had pulled it to the front of the building.  I asked the gentleman if the tires had been balanced and rotated before I paid and he said, "yes, ma'am."  I remembered as I was driving home that the driver's side rear tire had a slow leak and I had lost the valve stem cap some time ago.  When I got out of my car, I looked at the back driver's side tire.  The valve stem cap was missing.  I checked the air in that tire and it was low.  The tires had never been touched, so I had to wonder if any of the other work had been done either.  I contacted the manager the next morning to explain to him what I thought had happened.  He was almost instantly defensive.  I told him I thought they had not performed the services I paid them for and he told he knew his crew and they would never do that because they knew he would fire them on the spot and they were "fine Christian boys".  I told him, "but they did do that".  He told me no, they had been working 6 days a week in the heat and the tire rotation/balance had just been "overlooked".  I told him again that I had asked before I left if they had done that and was told "yes, ma'am". So, if they had lied to me about that, how did I know they had done anything?  He told me I was welcome to come sit up there and watch the video tape.  I explained to him that I work for a living and he said "we all do".  I do know they replaced my wiper blades and my oil is clean.  I don't know if they performed the fuel system cleaning or changed the oil filter.  I know they didn't rotate or balance my tires or adjust my headlights.  I have written an email to the corporate office explaining this situation.  But, I will never do business here again.