A and G Plumbing & Remodeling

I purchased a high quality and well known brand "smart" water heater at our local big box store. During the purchase process I requested installation of the new water heater as well. The store boldly advertises that if you buy before noon it will be installed that day. No such luck. I was given an installation appointment the next day. It was a four hour block of time that someone would inform me that they were on the way to install the water heater. No call came and no technician showed to make the installation. I called and voiced my dissatisfaction and was given the same four hour window the next day. Again, no call and no technician. I refused the offer for another appointment and instead called A&G Plumbing and Remodeling having seen their name and phone number online while waiting for the big box stores promised service technician that seemed to be unable to fit me into the schedule or find my house or use a phone. My single call to A&G Plumbing and Remodeling resulted in a scheduled installation at a precise time, a call from a highly knowledgeable and polite technician to determine the scope of work. The technician requested a picture of the installation location with the existing plumbing and water heater in the shot and a picture of the box label for the new water heater. The pictures were provided. After studying the pictures he called us back and patiently explained that he would pick up the required parts based on the information we had provided him through the pictures and he would see us at the appointed time. True to his word he arrived and got right to work removing the old water heater and preparing the existing plumbing to accept the new water heater. Upon un-boxing the new water heater he discovered that it had apparently received a hard enough blow at some point to dent the outer case in several places and make the operational capability of the computer components questionable. He advised me to return it and while I was doing that he would begin work on the new water filter system we had added to the service request. He loaded the new water heater in my truck and strapped it in securely. I called the big box store and informed them of my situation and informed them that I was on my way to return the water heater. They agreed to have one ready for pickup. The exchange was uneventful as was my return trip to my house. The A&G technician unloaded the water heater, removed it from the box, inspected it and placed it in position. The hookup of the new water heater went quickly thanks to his thorough preparation. The water filtration system with its isolation valves and new water lines looks wonderful and was conveniently positioned to make owner servicing an easy task. The thoughtful technician even fashioned a holder for the filter wrench to keep it handy to the user but out of the way between filter changes. We found A&G Plumbing and Remodeling to be a caring, considerate, and customer satisfaction oriented company staffed with highly skilled and capable service technicians with high work standards and delivering quality service.

As well is it could go, given a manufacturer and a distributor that were both hard to work with.

Everything went as expected. Additionally, the plumber gave some low cost advice to keeping the system working properly going forward.

Did the job within time and dollar estimate.

I knew this company and called them and got the youngest member of the family. He called that he had a cancellation and could comed that day. He completed the work in a very professional manner and at an exceptional good price. A large box store would have charged and gt;$400 and not carted off the debris.