Window World of CSRA

This company came out in 06/28/17 - as of this writing, on 10/28/19 my windows still are not installed. When I signed the contract, I was not informed of the 12 week lead time to install the windows. When I asked to cancel the contract due to this fact, the office manager was EXTREMELY RUDE to me. Every single contact with them has been rude and unpleasant. They have $1118.00 of a widow's money, I've tried to contact them, I've written reviews ... CRICKETS. NOTHING. This morning, they randomly show up at my from door. I explained to them that I didn't call them but maybe a friend that I had been complaining to about the situation could have. Upon investigation, she did; however, THEY did not call the number on the contract to confirm the appointment - if they did, they would have known that I didn't schedule anything for this morning, 10/28/19; and, that I most certainly wasn't going to give them anymore of my money due to the fact of the manner in which they've conducted themselves. So, they show up randomly, tell me to wait, they leave without saying a word. That's this company!!!

It went very well, they did an excellent job. Showed up ahead of time. Completed the job in less then a day. Kept everything very clean. Will use in the future for any other needs. Highly recommend Window World.

The technician was prompt, very knowledgeable, and completed the project in a timely manner. He recommended to check on a possible active warranty on the window. Fortunately, the window was still under warranty which saved us several $$$$.

Chaulking around the windows was smeared. Installer was suppose to return to check for gaps but never did. Called the company and they are suppose to correct all the flaws. I will retract my comments once the problems has been corrected. Problems were corrected and I was pleased with the new workers and the finished product. They ask if I was pleased, and the windows now look really nice.

Chose this company from five we got estimates from. They were right in the middle price-wise. Chose based on combination of price, product and sales presentation. There were some issues with scheduling installation, but all was resolved. Had to have someone come back and fix a few minor issues. We have been very happy so far.

See above.

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The project was outstanding from the beginning. The sales representative was on time. He was very knowledgeable about home construction. Prices were printed on the order form. There was no fooling around about pricing. Tiffany always answered the phone courteously and kept up on the scheduling and delivery of the windows. The project finished OUTSTANDING! The Two installers were simply Fabulous. They did a great job installing the windows and washed the windows after installation. They had all the tools to complete the window installation and the windows look Great. The installers cleaned up inside and outside of the House. Great job!

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The first order of windows were measured short, too small. Mark immediately placed the order for the correct size and installed them the first week of March.  Project took a little longer than I expected but when it was complete, it was done right.  Very happy with the service and the installers.  I now have windows that open in my dining room for the first time in 13 years and couldn't be happier with the style.  Mark Burch did a great job in guiding me to the style window I ordered.

Our Sales Representative, Mark Burch, came at the agreed upon time to provide an estimate. He then arranged to come back with an installer to confirm some details and make sure he could deliver on the project as promised. His follow through from start to finish was excellent. There was a bit of a delay for installation with holidays and inclement weather but we were apprised of this. The installers were in and out without incident and clean up was excellent. There was a problem with engineering a sliding glass door and they informed us of this and apparently reordered twice before they were satisfied with the quality of fit. To be honest we could not detect the problem but were appreciative of their attention to detail. There was one crack in a window that developed shortly after installation which was quickly responded to and replaced with no complications or problems. We are very satisfied especially after having a negative experience with the two other estimates we received before going with Window World. Also, the proposed refitting of the breezeway was a better design than proposed by the other two companies and the cost was about 1/2 of the highest bid.

Brought energy cost down. No more rattling. Did a good job.

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This is the reason I subscribe to Angie's List, to find quality companies like Window World. The company has been around for many years, and the local franchise has installation techs that have been on-board for years.  To me, that's a sign the company is good to work for. 
Starting with the first contact, the rep brought over samples of window glaze with a heat lamp & Crookes radiometer and vinyl siding for demonstrations. There were no high-pressure sales tactics by Mark our rep; only a recommendation for the products that would be right for the house, and not what was most expensive.  After that initial contact, my wife and I took a couple weeks to decide and gather other estimates. It was no contest. When it came to estimates and tax considerations, and quality of work, Window World has them beat. 
The removal and installation phase was methodical and thorough. Attention was paid to detail with verbal progress reports periodically.  Any questions I had were answered.  I was told the installers, Tyler and Truit (sp?) have worked together as a team for the company for years. They handled every aspect of the contract with very good results. They cleaning up daily, and covered unfinished areas if it looked like rain was coming. Which brings me to one of two suggestions when it comes to having work like this done...  We held off having the work done until the fall because of seasonal plants around the house and because of pre-existing termite damage that had to be dealt with. However, the termite damage repair (by Borden Pest Control) went on far too long, and not done correctly as the Window World installers discovered and amended. The consequence was having work start when it was too cold, (especially in the mornings) to work with vinyl siding materials.  Tyler managed his time well by doing other things like metal fabrication in the freezing weather, but there was only so much that could be done until the temps got warmer.  To add to the freezing weather issues, there were many consecutive days of hard rain. He apologized often and said a job like this would normally take a fraction of the time, but there really wasn't anything that could be done about the weather. Botton line: Look forward a couple weeks to see how the weather is going to be.
The other suggestion is, if you can afford it, to have all the work, (siding, windows, doors, etc) performed on one contract. There is a preferred, logical, order of work to make things easier on the installers. There was a package discount as well. 
Overall quality:  I expected the outcome to be good, (given what we had on our residence already), but the result was far better than I imagined.  We haven't had a warranty work request yet, but if or when that time comes, it shouldn't be an issue. It appears they are prompt at answering warranty calls in reading other posts.  I will update this post to reflect any warranty work.
Price: Initially, there was some sticker shock in all the estimates I received from different companies. But a little research showed this was a good price. There were no cost adjustments on my part, in the work outlined on the estimate and contract. Case-in-point: Grovetown unexpectedly, and considerably, raised their permit fees. Window World assumed that added cost. Lastly. if there was any question on building materials specified, Window World gave me the benefit of the doubt.  They did have very low interest financing available, but if you can swing it, use a points-based Amex and pay it off at the end of the month for added bonus. Payment was made with 50% up front, and 50% upon completion and inspection. 
Afterthought: The rep and installers gave suggestions when asked, for color and material styling to make a home look updated. This was very helpful.

Update (April 2015):  All windows, doors, and siding working as they should. Still very happy with the quality of work.

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Job went well.  Some weather issues delayed installation.  Very friendly and professional workers.

Window World did a good job overall. After an initial problem with one of their sales staff not showing up for appointments,, I contacted their office and they immediately had someone else contact me. There was no pressure for me to purchase anything else other than the 4 windows I wanted to replace. The windows were delivered in the time frame they said. I was impressed with the quality. The Window World installer showed up when he said he would. Unfortunately the weather would not let him finish that day and he made an appointment to come back. He did get the windows installed on the first day but did not get the trim complete on the outside here fore I did not have to be at home on his return trip. The only real issue I had is that the installer did not show up on the day he said he would on the return trip but because no none had to be home because he was only working outside it did not have any effect on my time. He did return and completed the job and it was extremely well done. I am very impressed with the quality, workmanship, and they way the installers left everything clean. I highly recommend Window World.

They did a great job! They were polite and worked diligently. They cleaned up everything so well.

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All went reasonably well. Their back log and an incorrect measurement cause a tolerable delay. Installers and Sales Lady were highly professional.

great service

They did pretty good job