Gerald Jones VW

Never buy a car from Gerald Jones Volvo. I bought it with cash. Not only could they not remember my name. Whenever I went in there, they treated me like I wash trash. The work they pretend to do is fraudulent. They do this, and don't bother too. They don't wash the car when they are finished with it. Its quite terrible. They are never getting my service again.

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I really enjoy this dealership's service department. Unlike other dealerships I've dealt with I find them courteous, forthcoming, helpful, and able to work around my schedule.

Very helpful staff explained what was wrong and what was needed and accommodated my transportation needs

Had heard that Volvo had some sort of super glue that was superior to that in most stores.  Talked to the parts person, discussed my needs and he knew what i wanted.  Did not have in stock, but had it delivered from Columbia that afternoon and picked it up the next day.  Worked as promised.

It started out very well. The staff were very friendly and seemed to be quite accommodating. I purchased a car from them and since the purchase date I was continually putting the car in Gerald Jones Service Shop because of an issue with a faulty computer issue and the engine light continually coming on. After the third or fourth time of the staff "resetting the computer system" I was informed that if it didn't work the last time that they would have to replace the computer. Well, it didn't work and as expected the "Service Now" message popped up on the computer within two weeks of the last service visit. I called them to inform them of the issue and they said that they would get back to me on it. Well their version of getting back to me was informing me that the computer system was actually really expensive and they would not be replacing it for me. So, in my opinion I feel as if they did not follow through with appropriate customer service by telling me they would fix the problem yet changing their story once total cost came into the picture.
Very disappointing... especially when I hear them advertise on the Christian radio station that I listen to.

Wonderful

Refreshingly thorough and very customer service oriented department. Very organized from start to finish. Very appreciative of their customers. Upon arrival 2 guys do a walk-around vehicle and lights/brake signal check. All are very knowledgeable. Very responsvie to questions and concerns. It's been a long time since finding a dealership like it's supposed to be. While there, they were serving grilled hamburgers, hotdogs, refreshments in the lot which they do once a month for their customers -- I felt very valued and was very well taken care of while there. Excellent all the way around!! Also check into the new models for 2013 VW Beetle. Sales woman was very friendly and knowledgeable as well. A great place!!

Service provided was excellent. Purchased Volkswagen in August with free maintenance for 3 years or 36,000 miles. My vehicle was due 90 day service. I was in and out in 1 1/2 hours.

Purchase my VW and love the service that I received from the salesman, finance manager and dealership manager. This is the third vehicle I have bought from Gerald Jones. I still have the Audi that I purchased in 2004 and it runs like a charm thanks to the awesome service and maintenance I receive. 
I am very pleased with the service and financing I received when I purchased my 2012 Volkswagen Beetle from Gerald Jones VW-Audi.

They've been very nice. They came out today and looked at my car and took it in for this small repair job. It's only 36 miles from here; that's a plus. Although it's a little soon to tell how they are, so far, so good. So far they are an A. I'm sure they'll do this repair. It's just a small repair and they've go the part so that won't be a problem. During my first year service I told them about this problem and they tried to fix it. It was better but it wasn't perfect so they ordered a brand new part. It's supposed to go on today and now I have the use of their car which they brought this morning. They did what they were supposed to do. The fact that the thing couldn't be repaired wasn't really their fault; that's why they are replacing the part today. I will continue to use them as long as I have this car.