Admiral Steamer Carpet Cleaner

They were the worst service anyone could get. Unprofessional and never use these people EVER!

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When I first contacted them, they let me know that they could help me with all of my contracting needs, stating, I would walk in and never even knowing that anything had happened. They had me give them $1000 at first, they started my tearing up the floor and the ceilings. Then they asked for $8000 to get more work done. They did come and do a little work, but not good work. The ceiling work looks like they did not know what they were doing. Then they said they ran out of money and they needed an additional $3500 to finish. They have taken my money and have not completed the work. They will now not answer my calls and avoid answering if I call from a number they know. They were very nice people and I believed what they were saying. I was taken to pay them from their friendliness. I would never recommend them to anyone.

I called Admiral at the advice of a friend who had used them before saying they were wonderful.  Not so much.  The first time we scheduled an appointment, the man was over an hour late-they gave us a time frame between noon and two or something like that (it was a large time frame, and but I can't remember precisely as it has been a few months)-He showed up an hour 1 hr and 45 min after.  He called saying he was running behind by 30 min.  When he got there, his equipment broke-okay, no big deal.  I'd only missed a half day of work at this point...He left and said he would call within the hour-I never heard back.  So I called and the lady on the phone said that she would call back with an estimated time that they could return-she never did.  The next day I called, no answer..the next day I called, FINALLY...an answer.  Another appointment was scheduled.  The lady ensured that they would "take care of me."  (how about the compensation for my entire day's work since I had to take a vacation day or even a free cleaning?)  Nope.  No such luck.  When the two boys got here to do my carpets, they barely spoke comprehensibly.  They immediately went to work and it seemed very strange until I found out one of the boys was training (I say boys, they were maybe 18, it seemed).  They were in my bedroom where I'd just had new carpet installed and said "Uh..ma'am...has this black spot always been there?" I said "No, you didn't notice a 2 in black spot in the middle of the carpet as soon as you walk in the door, did you?" And he said "Well, ma'am, I don't remember"  (1 pt for being polite, I guess)  Mind you, this carpet was installed just before Thanksgiving-it was BRAND NEW.  So, instead of trying to get it out, he just ran his steamer over it repeatedly...to no avail.  I said "Just forget it.  I will get it out."  So, their method of "taking care of me" was scotch-guarding my carpet....okay, carpet is 7 years old-in a rental home, at that.  I was so peeved at this point, I just signed the paper and wanted them out of my house.  After they left, I actually got down on the wet carpet with a can of Professional Spot Shot and a paper towel and the spot was gone in about 2 minutes.  Needless to say, I have never called them to come to my home again and after he nearly ruined my carpet, made no valid attempt at fixing it, I was "taken care of" with a scotch guarding.   I would never, EVER call this company back.