Window World Of Atlanta

We hired Window World to replace 17 windows in our home. Most of the windows are ok, except for the one in one of the bedrooms. It was a triple window – 4 pane picture window in the center with a regular double paned window on each side. WITHOUT TELLING US, they resized the entire configuration and replaced it with a huge 5 pane picture window and two much smaller side windows. My original roller shade and mini blinds no longer fit. Since this new window is so large and the side windows are now so small, standard off the shelf window coverings at Lowe’s don’t fit and I had to order custom made treatments from them for $500. Window World admitted they made a mistake in their measuring algorithm but will not reduce the cost of what they charged us to help offset our shade and blind expenditure. I do NOT recommend this company.

Window World Atlanta is the Best We just had twenty-three windows and a door to our deck replaced by Window World Atlanta, and we endorse this firm wholeheartedly. This was a whole house installation, and we cannot say enough good things about the whole Window World team. Use them! We received five estimates and not only was Window World the most cost-effective, our salesperson Sean P. was the most knowledgeable and upfront. We were very particular about not wanting tinted glass and for Sean P. and Window World, this was not a problem. Untinted glass presented a huge problem for all the other firms. After we placed the order, we were kept up-to-date as the windows were manufactured, shipped from the factory, arrived at the warehouse and finally scheduled for installation. Our installation team consisted of Project Manager Shane D. and Pedro and his crew doing the install. The crew arrived on time around 2:00 after working another project and then worked steadily until we were satisfied at 8:45 that evening. At one point around 7:00 in the evening, the door installation required two seven foot lengths of trim. Instead of reusing the old trim that would have left a ¼ gap at the floor, Pedro sent his men to purchase new trim so that the installation would be done right. Every member of Pedro’s team knew exactly what to do. There was no wasted motion, no conflict and no confusion. When the installation was complete, the site was left spotless including sweeping up, picking up and even vacuuming all construction debris from my house where necessary. Window World provides an extremely high quality product that is backed by a lifetime warranty covering every aspect of their product, and it is fully transferable. All we can add is that we are thrilled with our new windows and door, thrilled with the level of communication, thrilled with the installation and thrilled with both the Window World family and their product. Window World Atlanta is quite simply THE BEST.

I’m writing this in utter exasperation. I wish someone had warned us 6 months ago that this company shows absolutely no concern for the quality of their work, their reputation in the community, or the satisfaction of their customers. We signed a contract in May to replace siding, windows, gutters, and fascia. It is now 6 months later and the work has still not been completed right. It has been on us since day one to reach out and follow up with numerous WW reps, each of whom has shown a reprehensible lack of accountability that is astonishing to say the least. We are hoping that exposing them in this public forum will warn off unsuspecting victims from this disreputable company. Seriously, if you’re considering hiring Window World, save yourself months of frustration and stress and think again. Happy Thanksgiving!

went well as scheduled; clean-up went well

all went well, on time and professional

They were not organized. They have to come came out a couple of times because they weren't parepare and they don't have the materials. And I have to follow up a couple of times as well just for them to finished the job.

Their customer service is excellent. The product is great for the price point. The customer complaint resolution was positive. I would use them again and recommend their service.

Window World of Atlanta sent 2 men to install 14 large windows in 5ish hours. This is after multiple pleads to schedule a morning appointment as we expected it to take all day. Our requests were firmly ignored and their crew completed only 4 windows before dark. Now in an attempt to rectify the situation they are trying to offer some sort of discount on an upsell which is truly insulting. From the multiple customer service touches we've had, not one has been pleasant. The job is scheduled to be completed next week which involves extra time off work, time we really can't afford to give but we've basically been told "Mistakes happen, would you like to buy more stuff?"

Had a great experience with Window World. We had fourteen original 1968 windows which were non functional. The salesman Chuck was very thorough in answering all of my questions. Alex and his crew were great during the installation of the windows, cleaned up after themselves and were very polite. Julie checked in afterwards to make sure everything went as planned. It took less than three weeks from the time I signed the contract to the time the windows were installed. That may not be the norm, they told me it could be 6-8 weeks for the windows to be manufactured. I was expecting everything to be done by the end of October but now I have the entire month to enjoy the beautiful weather since I am now able to open my windows! I have heard of people having issues with warranty work down the line, so that remains to be seen, but so far so good!

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Very good quality windows, responsiveness by the company very good.  Be careful with which installers they send, we had one who did the job as if it was his own, went the extra mile.  Front door was delayed and they sent another team which were extremely shoddy, rude and unprofessional.  When I called they immediately sent the supervisor, removed that team and sent the original team.  Very satisfied with the windows.

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Horrific. Numerous sub contractors assigned to complete botched work. None showed up with materials to complete the job
And they were actually pathetic apologizing for being given incorrect instructions and materials from WW. This happened so many times we finally gave up waiting and begging for this work to be completed. I wrote the CEO of WW months ago and have yet to hear from anyone. Appointments were cancelled at times and sometimes late but that is understandable as we are located in a remote area of the service district. My next step will be to contact The Georgia Governors Office of Consumer Affairs but I must tell you, it will take days to compile this complaint with the facts involved with this complaint.

So far, this is a fiasco. No one representing this company arrives anywhere close to the scheduled time. For example, the person sent to verify the measurements of the salesperson didn't call to tell us he would be late until 45 minutes after he was scheduled to arrive. So, he didn't arrive until 2 hours after the appointment time. The installers did actually reschedule their arrival time for the first work day, Thursday 12/11/14, because they needed to complete another job. However they arrived 1hour and 45 minutes late on Friday. And, as I sit here waiting, they are already 40 minutes late, Saturday 12/13/14.
As for the person sent to verify the measurements, he was not very professional. He even questioned my relationship with my husband after I finished a brief phone call with him while he was at work. I simply called my husband to check if he had any questions or concerns. The man even suggested my husband may have another woman in his office...and all that a comment like that would imply. He gave me a lot of "lip service", saying how he could do our job in one day by himself. Note: he is not installing our windows.
The installers that are TRYING to complete this job are very polite, courteous and professional. Except that they can't arrive on time.
As for the quality of the install, I'm still waiting.

Hey! They finally arrived! Only 55 minutes late! A record! Oh. My crew of 2 is now only 1. The 2nd man from the first 2 days is celebrating his birthday. His mom made plans. You never mess with mom. However, the other guy coming in to help is supposed to arrive later. How is 1 person supposed to install a picture widow that is approximately 56" w x 80" h by himself? Not to mention the 5 8' wide sliding doors.

WHAT WE'VE EXPERIENCED SO FAR:
Day 1, Thursday. The 2 man crew arrived and started on the only single window to be installed, in the basement, ground level, easy place to start and find out what would need to be done to remove 40 year old wood frame windows. Window World's company approach is to just chisel out the old frame until the window sort of fits. The lead installer did work on the first window for a long time, trying to figure out how the replacement size was measured. After a while, he walked off to call his supervisor. When he finally managed to contact his supervisor, there was a long conversation. The installer told us that he would prefer to remove the old window completely, reframe the opening to fit the window, and subsequently install the window in square. BUT, that is not what will be done. That costs more money. We have 7 other new windows in this house. 1 installed by my husband and my 72 year old dad. 2 framed by us and the other 4 replaced and installed by another professional company. Window World's price is exactly the same as 2 other companies quoted for our 40 year old home. So our first 4 windows were replaced properly (removed old windows and reframed), and at the same price as Window World, but Window World won't reframe the opening because of cost. Interesting.

Day 2, Friday. The 2 man crew arrives 1 hour 45 minutes late. My husband's 2nd day off work. My husband calls a company representative. More lip service.
More seemingly endless chiseling to TRY to make the other windows fit. There are 2 double windows and one triple ( 3 windows attached to each other). They are certainly NOT square. They aren't all level. How will they operate when it's warmer than 40 degrees outside and there is expansion? The installer now seems worried that we aren't happy, and with good reason. He says it will look good when they're done. I'm more interested in proper installation and insulation than looks at this point.
The installer did some sweeping and vacuuming with our shop vac. We had to sweep up and vacuum up all the rest of the wood chips and shards from the chiseling so my 7 year old could go to the bathroom at night without getting a splinter. We had to tuck sheets and towels around all the windows since they're not finished. 30 degrees outside. I didn't want my daughter to freeze. Since the windows were not framed, there are huge gaps. Yes, the windows are manufactured with foam insulation around them, but that foam doesn't insulate anything if it's not touching framing. I can reach around the frame with my fingers, past the foam, to the outside of the window frame. I can also see daylight around the frame.

So it is 10:50 on day 3, Saturday. My husband is helping the installer try to reframe the 2nd picture window. Yes, my husband is having to install the windows now.
It is now 2:30. The other installer won't be here to help until 3:00. The installer here is finishing off the exterior of the windows alone. I'm curious to see how the large gaps will be filled/ covered.

UPDATE
The second installer arrived late Saturday and started finishing off the interior window work. We were originally told that they don't spray foam, but the second installer did spray from inside. He had to. The gaps around the windows were big and uneven. The trim work inside was finished and caulked. It looked good when completed, although my husband pointed out that we would have to paint the new trim after the salesman said everything would be completed, including any painting. Both installers worked until 7 pm, cleaned up and left around 7:40.

Sunday, day 4. The lead installer said he had another job to complete and would arrive at our home around noon. He called at 8:50am and asked if he could come finish our job. He and his crew (3 total) arrived at 9:30. They started replacing the sliding doors. We had 5 old metal frame sliders to replace. This work was more straight forward than the windows. Just rip out the old slider frames and install new frames. We were fortunate that there was no rot or insect damage to any of the wood. However, the installers did not insulate around the slider frames. In fact, the lead installer didn't have spray foam on his truck. My husband grabbed the few can we had in the basement and foamed the sliders in the living room himself. What good are insulated doors if the frame isn't insulated? The old sliders at least had fiberglass insulation shoved around them. At this point it was late afternoon on Sunday and there was still so much that had to be finished. We decided we would buy more low expansion window/ door foam and insulate the other 3 sliders ourselves later. We took lumber from our garage, ripped it down on our table saw, and my husband trimmed out the 2 picture windows by the front door. The crew worked late with spotlights to finish trimming and caulking the exterior of the sliders and picture windows. They left at 9:30 pm! We were not happy with the late hour, but we had no choice. We had work and school on Monday. The job needed to get done!

Monday. My review of the install had posted with pictures. To say that Window World was not pleased would be an understatement. My pictures simply showed how the installation had proceeded. No, they were not pleasant; however, they were what we witnessed as part of our install. Again, this experience was not our first window replacement. It can be rather startling to see the difference between one company's installation method and another's. Arrangements were made with our installer and an upper management person to resolve any issues and finally complete the job.

Tuesday. Carter arrived at 11am as scheduled. He had already had numerous conversations with my husband about our expectations and what needed to be completed. The installers arrived late, at 1, to finish caulking and take care of cleaning. A screen on our porch had been accidentally torn, which they also replaced. Everything was finally fished at 2:30. DONE!!!

Overall, we can't overlook the discrepancies between the sales pitch and reality. Not just from the salesman, but also from the representative who double checked the measurements before the windows were ordered. We also can't overloo

Everything was on schedule.  They were here when they said they would be.  It didn’t take long for the windows come in.  They called us a few days before the window came in and asked when was a good time.  They fixed the problems when they took out the old windows.  I was satisfied with them.  They did exactly what they promised when the dog scratched the screen and replaced it.  They also replaced a window right away that had a crack in it at no charge.  They impressed me the most with their demonstration on the how the windows work.  The heating bill went down in the winter and electrical bill went down in the summer.  They called us right back anytime we called .

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