Rainmaker Irrigation, Inc.

"We have attempted on numerous occasions to verify and rectify any issues with Member; however, even when the owner of the company arrived at the appointed time, Member failed to show up and wanted us to drive back to her home two hours later (which is over one hour travel distance one way). On March 15, 2011, our technician, Daniel Betts arrived on site at 2:30 pm to provide a quote for multiple leak repair and to add a zone. Upon his findings Member decided to have the work completed at that time. Here are Daniel's findings: 1. She thought she had a leak in the stone area that is in the middle of the driveway as she saw water in the drainage box located there. She said she believed that they had capped off and buried some heads there, but did not want the tech to dig in the area to verify that there was no leak. 2. Tech talked with her about moving heads and she decided on changing out nozzles due to the cost of moving the heads. the homeowner provided her own nozzles that she wanted to use. 3. The homeowner stated she has two sprays in the garden. She stated she did not want to spend much money. She wanted to water the garden every day and the tech suggested that instead of her watering 3 days per week at 5 min per zone that she could adjust the time to water 6-7 days to 2-3 minutes per zone as this would provide water on a daily basis without over-watering. 4. The homeowner was shown how to program the timer. 5. The system was adjusted with the homeowner in attendance. 6. The rain sensor was added due to she had a wired rain sensor. This wired sensor was attached under trees. Tech explained the inefficiency of that setup. Installed a wireless sensor in a locations that would actually make the most efficient water usage. 7. Customer was presented with an invoice on-site. Customer reviewed invoice and wrote a check on-site. 8. Customer attempted to program the timer and messed up the timing. She wanted tech to come back out at no charge to fix the error. Customer was advised that there would be a charge to come back out and reprogram the timer. 9. Customer begins calling and complaining that she should not have to pay, she feels ripped off. On March 31, 2011, Member called in for Daniel. Wanted to know how many minutes to set for each zone. Daniel spoke with Member and advised her about setting the minutes. On April 2, 2011, Member called for Daniel again, twice. Wanted to know how to set the timer again. Was unhappy that one nozzle was broken (but these nozzles were provided by her and she said she could change it out herself). She wants Daniel to come back out for free. We told her there would a charge. On April 5, 2011, Member called for Jeff, the owner. Jeff returned her call. He explained how ineffective the sensor was under the trees. He explained that we could not come back out for free to reprogram the timer. On May 26, 2011, Member once again called for Jeff and indicated that she felt were a dishonest company; that the tech was dishonest etc. and she would be reporting us to Home Reports. Susan notified Jeff and Home Reports. Jeff returned Member's call. Jeff advised Member that he would be out there that afternoon to check over the job. He arrived at 2:00 pm and called Member, but she was not there. She did not return Jeff's call until 4:00 pm and wanted to Jeff to come back. At this time, we have no plans to return to the job site."