Peachstate Windows, Inc.

"We entered into a contract with (consumer name withheld per their request) to custom order a new door. At that time she was told it would be a minimum, not a maximum, of 3-4 weeks. She knew this prior to entering into a contract with us. The size and type of door she wanted was highly unusual. When we custom order goods we cannot call up the manufacturer 3 weeks later and tell them never mind. The manufacturer takes on the expense of special ordering the glass, and other component to build this door. We entered into a contract with (consumer name withheld per their request) on 9-8-16. We immediately ordered the door thru our vendor. Ms. (consumer name withheld per their request) calls weekly wanting a status report on her door. We eventually, tentatively, set up an installation date, because of her insistence. We do not normally do this; because if something does not arrive, due to unforeseen circumstances, we do not have spend out time end energy rescheduling work. The clients aren't put out either doing business this way either. When we finally received a confirmation from our supplier, we informed (consumer name withheld per their request) that the door would be here on 10-19-16. She said that was unacceptable and she wanted her deposit back. She proceeded filed a law suit to claim her $ 400.00 dollar deposit. In addition, she has gone on line telling the world that we are a rip off company. We even offered to sell her the door at a substantially reduced price, she could then have someone else install it,but that was was not good enough either. Over the past few months we have been harassed, threatened and slandered by Ms. (consumer name withheld per their request). The reason we have a written agreement is to protect both parties involved. We now have a door that cost $ 1,500.00 that cannot be used anywhere else. We had to pay for this door so we could continue to order material from the vendor we do business with in order to maintain our excellent credit standing with them. We had to hire an attorney to sue (consumer name withheld per their request) for slander and reputation assassination. We also have had to defend ourselves in court against her. Fortunately, our contract clearly states that we are not responsible for delivery dates from our vendors since we have absolutely no control over their delivery times. We had our rep call and explain that the door delivery is out of our control and due to the custom sizing and configuration, everything for this door had to be special made. Fortunately, the judge ruled in our behalf, yet it doesn't seem to prevent her from trying to create problems months after this case was resolved in a court of law."

"I sprinted to the bank cashed their check, packed all of my belongings and skipped town cause now i had enough money to retire to the islands on. Only after the money ran out did i return to install the door. We do not run to the bank and cash checks we deposit them once daily. We were not late to install the door. We arrived prior to door being delivered so we could start the process and unload the door when it arrived. Our supplier made arrangements for a special delivery so we could tame a difficult customer. This is ridiculous we do not hire 12 year olds to work on any of our crews. The door had to be carried thru the house for installation they are heavy we had to set the door down for brief moment while they adjusted their grip, the door was NOT DRAGGED across the floor as she would have you to believe.Could you imagine the review if we did. The door was delivered and installed the same day. We made special arrangements to install it as soon as was delivered to stop the harassing phone calls about the door. All this being said the worst contractor did a exceptional job with the door installation. The new door closes and seals better than any other door in their house. There was a small amount of caulk that was smeared, instead of saying something she started to wipe it her herself and proceeded to insult me like I stole something from her. I certainly wasn't going to stir the pot . the door has been installed to exceptional standards and fully functions as it should. there is no reason for someone to assassinate our reputation over something so minor is utterly ridiculous. I believe her comments more tell you what type of customer we were dealing with! We fulfilled our contract and did our best to please a difficult customer. Anyone else doing business with these people should watch out."

"when the door was ordered he was told 2-3 weeks for the delivery of the new door. when the door arrived we tried calling numerous times but we kept getting his voice mail box which has not been set up to receive messages. so i sent him an email. several days later he called so we could arrange an installation date. when he finally called me back i was on the road. when i tried calling him back later his phone kept going to to his voice mail which does not accept messages, so once again we had to wait for him to call us. the door has been installed, looks great and works great."