Northwest Exterminating - Corporate Office
About us
Northwest Exterminating is ideally positioned to meet your termite, pest, mosquito, lawn care, bed bug, and wildlife needs. Proudly serving Georgia, Tennessee, Alabama, and South Carolina. Northwest Exterminating is a family owned business that was founded in 1951. At Northwest, our mission is to create a healthier living and working environment for our customers. We will uphold commitments made to our customers while exercising honesty, integrity, and excellence. Free Inspection (not valid on wildlife).
Business highlights
74 years of experience
Services we offer
Bed Bug Control, Commercial Services, Complete CrawlSpace, Fire Ant Control, Green Mosquito Control, Lawn Care, Lawn Care, New Construction, NorPest Green Pest Control, Realtor Services, Sentricon termite colony elimination, TAP Insulation, Termite Control, Wildlife Services, clearance letters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.693 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 8% | ||
| 2% | ||
| 1% |
Showing 1-25 of 93 reviews
Lester S.
Jun 2025
I am about an 18 year customer with them for the termite bond on my house. Paid invoice April first. They get the check a week later. June 12 now and STILL no service. 10 weeks later but boy it did not take them that long to cash the check. There is no excuse for this. I do not recommend them nor will I renew next year with them.
Robert A.
Feb 2018
Their treatments have been very effective. We have not had any problems and we would definitely recommend them.
Brandi W.
Sep 2017
They are really good. They come out and retreat whenever you want them to. They are "A" all across the board. We have the same guy come out and he's great. We will use them again. The technician is very personable and answers questions in a professional manner. They will treat different areas of your house if you ask them to.
James W.
Sep 2017
..
Joy W.
Apr 2017
Everything went wonderful.
John C.
Mar 2017
unknown
Carolyn R.
Dec 2016
Non-civil neighbor who is using this company to introduce pests to my home.
Sally B.
Feb 2016
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Grady T.
Jan 2016
unknown
Patricia K.
Dec 2015
unknown
Carolyn R.
Oct 2015
unknown
Ron K.
Aug 2015
unknown
Angie H.
Jul 2015
They were great. I highly recommend them. I was out of town, and they coordinated everything perfectly in my absence. The customer service was outstanding.
David S.
Jun 2015
I used Northwest for about 2 years, but the mosquito service for only 1 season. I did not renew it because it did not work. The technicians that came always did good work.
I stopped using them solely on the basis of the unsatisfactory experiences of dealing with the billing department. The only payment option offered was to give them my credit card number and have them charge it every month. They failed to adequately address my security concerns with this. The when I the total amount of charges for 2014 did not match what my agreement added up to I inquired for a breakdown of the charges. Nobody ever got back to me with an answer.
I stopped using them solely on the basis of the unsatisfactory experiences of dealing with the billing department. The only payment option offered was to give them my credit card number and have them charge it every month. They failed to adequately address my security concerns with this. The when I the total amount of charges for 2014 did not match what my agreement added up to I inquired for a breakdown of the charges. Nobody ever got back to me with an answer.
Pat J.
Apr 2015
They did a great job; there was a bit of a snafu on the scheduling and follow-ups; evidently they had a new employee manning the scheduling, and she was still learning what to do. Once I let my rep know the problem he was on it immediately, and scheduling was smooth sailing from then on. The did a complete and professional job for both projects.
I feel the price was a bit high on the extermination project, especially for the time spent and the length of warranty. If they feel they are doing an outstanding job on plugging all the ingresses and ridding your house of vermin, then a 3 to 5 year warranty would be more realistic - what they offer is a 1-yr warranty.
I feel the price was a bit high on the extermination project, especially for the time spent and the length of warranty. If they feel they are doing an outstanding job on plugging all the ingresses and ridding your house of vermin, then a 3 to 5 year warranty would be more realistic - what they offer is a 1-yr warranty.
Jeffrey W.
Apr 2015
unknown
Brandon J.
Jun 2014
unknown
Jaime D.
Jun 2014
We love Northwest. They are always courteous and prompt. They call in advance of arriving and let you know when they are coming. The service we have is pretty inclusive and if we see a pest, we can call and they will come and provide targeted protection. We have been very very happy with Northwest and recommend them to all of our neighbors!
Response from Northwest Exterminating - Corporate Office
"Thank you very much for the review and thank you for choosing Northwest Exterminating! Please let us know if there is anything else we can do!"
Heather Z.
Jun 2014
The staff were amazing! The service rep I worked with was able to fit me in same-day. He removed three dead critters from under our house and provided recommendations for how we could better secure our crawlspace and attic against unwanted guests in the future.
Response from Northwest Exterminating - Corporate Office
"Thank you for taking the time to submit your review! Also, thank you for choosing Northwest Exterminating. Please let us know if there is anything else we can do!"
Terry G.
May 2014
Good job, ontime, no more bugs
Response from Northwest Exterminating - Corporate Office
"Thank you so much for the review! Please let us know if there is ever anything else we can do!"
Amy B.
Jan 2014
We used Northwest for years, and didn't have an issue until we had a persistent ant problem emerge. Even with repeated visits, Northwest was unable to control the issue. When we lodged a complaint, the manager insisted that they needed to come pull back plumbing fixtures and get into the walls in order to treat. We ended up trying another company, and they had the problem under control in short order, all without any invasive treatments.
Response from Northwest Exterminating - Corporate Office
"First and foremost, we are sorry to hear that you had a persistent ant problem that went unresolved with Northwest. We would like to take a further look into your issue. We are unable to locate your account based on the property information above. Would you mind emailing me at [email protected] so we can locate your account? Thank you so much!"
Wendy L.
Jan 2014
Northwest has become progressively worse with scheduling and canceling appointments. My contract is for quarterly service and at one point I thought they had gone out of business because of the length of time since the last appointment. Most recently, Northwest has scheduled and cancelled my appointment on multiple occasions since December. The technician promised to find an appointment for me so that I would not have to deal with the receptionist, but then I never heard back from him even after leaving several voicemails on his phone. When the receptionist finally called several weeks later, she scheduled the appointment only to leave me a voicemail the following week to again cancel the appointment. I simply don't have the patience to deal with someone who acts as though she is keeping track of customer appointments on the back of an envelope. I will look for a new company to use.
Response from Northwest Exterminating - Corporate Office
"[removed member name] We greatly apologize for the lack of communication and scheduling conflicts that you have experienced with us recently. We strive to give all of our customers the absolute best customer service and experience each and every time. Between a lack of communication and rescheduling due to weather conditions (certain weather conditions cause our treatments to lose some effectiveness therefore causing a need to reschedule) we dropped the ball. We’re very sorry. Thank you for speaking with us today and working with us to make sure that all of your appointments are scheduled at the most convenient time for you. Thank you for bringing this issue to our attention and we will make sure that this does not happen again. Thank you!"
Thomas B.
Dec 2013
unknown
Casey R.
Oct 2013
I had made an appointment for a Thurday a afternoon. The best time frame they could give me was 12-5. I was assured that I would get a courtesy call 30 minutes prior to the technician's arival. I took a half day off work to be home and waited till 5 and no one showed. I called and got a recording saying they were closed. I left the house to go to the store for about 30 minutes and came home to find the techs card in my door. When I called him he claimed he was already home. The time he claimed he showed up was was before I had left. He rescheduled for Saturday morning. Saturday he showed up earlier than agreed and lightly knocked on the door once then left. I know this because I later saw it on my security camera. It seems that they went out of thier way to not get my business.
Ernest J.
Oct 2013
We had Northwest Pest control at our last house and called them right away when we moved into our new home. They sprayed inside and out to control pests and to prevent problems. You always see a few more bugs when they first spray. i think that it brings bugs out of hiding but then you almost never see anything. If there is a problem, they have always come right out to take care of it. The office staff is great and trys to get someone out to you within a day. The price is a little higher than some but the spray is all kid and pet safe plus enviromentally safe. It is also worth the price to have trustworthy people walking into your house. They are all professionals and will happily teach you all about pests and how to minimize any problems. We are on a regular contract with them.
Licensing
State Contractor License Requirements
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FAQ
Northwest Exterminating - Corporate Office is currently rated 4.6 overall out of 5.
Northwest Exterminating - Corporate Office accepts the following forms of payment: CreditCard
Yes, Northwest Exterminating - Corporate Office offers free project estimates.
No, Northwest Exterminating - Corporate Office does not offer eco-friendly accreditations.
No, Northwest Exterminating - Corporate Office does not offer a senior discount.
No, Northwest Exterminating - Corporate Office does not offer emergency services.
No, Northwest Exterminating - Corporate Office does not offer warranties.