K&E Designs, Inc.

I was introduced to K&E Designs by a representative for a brand of window treatments that were being promoted at Costco. The company had a distributor/representative, which turned out to be K&E Designs, contact me. I received a call promptly from Rodney with K&E and set up an appointment. He arrived on time, was personable, and very easy to work with. He brought samples and explained the products and the differences in materials, colors and designs. Together we found two that I liked, so he took measurements and followed up by the next day via email with a quote for both. We met again a few days later and placed the order. There was a glitch in the shipping time for the shades from the manufacturer which was, in no way, the fault of K&E, but Rodney was on top of it and continued with communication and follow-up with shipping/delivery information. Although there was a couple of weeks delay, Rodney continued to keep me informed and never pushed responsibility onto others. When the product arrived, an installer called to set up the install appointment and was also on time and pleasant. I'm very happy with the window treatments, and especially the customer service. After the installation, I received a follow-up phone call to make sure I was pleased with everything. I would definitely recommend K&E Designs and will call them again for any other window coverings I need.