JP Painting & Remodeling

Jose Painting, the little yellow Volkswagen around 2012.Ttl upstairs of house including ceilings.Used their designer.~1300 sq Grand job.10/24.Townhome.DougHollandsalesperson.Impressd.Contract 4 oil primer ceilings in living area b/c of water stains.~1400 Sq ft, appx.Contact Clark Howard.Suggested social media. Bleed though ceiling.Not oil.Contrat 2 coats. Contract NO PROMAR.I have pictures. Bubbling paint.PEEL.B/C of issues I am fixing,I know bad prep.No 2 coats.No oil.I put down plastic.I called office.I offered they leave wi/my deposit.Doug very convincing.1st dy.2 men.Refused 2 lay plastic, properly.I DID+cardboard.I moved everything.Crew should.Pt/dust evrywhre.UnmountedTV.Did not put bk.Brk doors.Gobs in plces Shop vac2 breatheDaily sent txt, photos & video. DH & I spk w/crew.VGRemodling,awful. Eng. &Spnh.No oil primer.NO 2 COATS.NO PROMAR-THAT WS CONTRACT NOT DNE.Not enough space HERE Disc.Pd.No call bks.Son owns.12 DAYS W/12 HR DYS.Resons.Did Not Stir.No proper drying.

Jose came to provide quote and was timely & professional. He provided a quote in writing while on site. It was easy to schedule a start date. Pressure washing was timely. The problems started when the painters were to arrive. Day 1 no one came or called. Day 2 I was told there would be a crew of 4 with lead proficient in English. One painter showed that struggled with English. Once i brought this to their attention, a 2nd painter was sent plus a helper. Was told that the same 3 people would come Day 3. Day 3, had one painter & one helper. Was told 3 different stories as to why 2nd painter did not come. Day 4 was to have 2 painters to finish the job. One person came. Was told one person could finish the job in half day. I pushed back to get 2 painters. It took 2 painters 8.5 hours to finish the job. The quality of the painting was very good! While the quality of painters was very good, I would not use this company again because of the inconsistent messages and associated frustrations. Customer service is completely lacking. They could have a phenomenal business with consistent, reliable and proactive communication.

Terrible. They did the work in June 2019, and now in Nov 2019, the deck is still tacky. It was windy when they were doing the job, so much so, that they used/sprayed 5 more gallons than originally planned!! They did not complete the retaining wall on the inside, which you can see from the road. Numerous attempts were made to get someone out here to finish and touch up, but no one ever showed up each time. One excuse after another. They started to spray the retaining wall beside the driveway with the cars in it! I called and complained numberous times to a woman that kept lying to me telling me someone was coming out, but they never did. Finally, after much complaining, Doug the salesperson, showed up with a brush, still in new package, and I sent him away. They not only did a sloppy job, stain dripped everywhere, and application not even, but they ruined our screens on the screen porch. They are wrinkled now and some of the screws to hold in the screens are missing. I called the owner, Jose, to speak with him, but once I started complaining, he said he couldn't understand me any longer and hung up. While the workers were here, there was a huge language barrier. I couldn't communicate with them without Doug, and Doug didn't show up everyday. I will NOT use this company again. Stay away. Terribly unprofessional. I HATE the job they did for us.

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They cleaned very good afterwards. Well some of them were hard to talk to because they were [03:28] most of the time it depended on whether or not the supervisor was with them and I was able to do some sign language, so I would say talking to them was difficult.

I apologize for this belated review but I wanted customers and this company especially to know what I discovered about the painting way later.

I guess I was just too tired to notice the way-too-many places that paint was spattered and dropped in so any places  too numerous to list here.  Also, there was a big spot on an expensive leather chair.  I am afraid to even attempt its removal. 

Another problem was the cost.  My laxness, I'm sorry to say, enters into what happened.  I accepted the estimate, but never realized that it was just too much since I did  not ask for the trim to be painted. Trim included all baseboards, door frames, doors,

Then, the one who had dealt with the estimate(not the painters) informed me that he had this huge can of paint left over.  I feel that if his estimate skills were that bad, the company wouldn't have hired him.  He told me that I could have the leftover paint knowing full well that I had no place to keep it and no use for it.. My sneaking suspicion is the paint was probably used on another job.

I certainly realize I should have waited to write the first review. I hope I've learned my lesson

My advice for anyone dealing with JP Painting and Remodeling is to carefully inspect the work. 

It went fine.  They were professionals and moved everything.  They patched anything that needed to be patched.  The painting job was...I won't say perfect but it was close to it.  They were fast and didn't try to up charge me or anything.

Prior name is Jose Painting. Late for work. Quality subpar. Extremely sloppy, paint droppings, and unable to communicate. Painters English poor, argumentative and unwilling to listen to customer, and refused to address requests to perform quality services. Will never use again. Unprofessional operation. Quality control and internal communication extremely poor.

THEY DID A GOOD JOB AT A REASONABLE PRICE.