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Integrity Restoration & Remodeling Contractors LLC
Acoustic Ceiling Tiles - Install, Water Removal Recovery Service, Major Home Repair (General Contractor),
About us
Since 2002, Integrity has served the growing markets of Marietta and Metro Atlanta, GA, and rural Northwest Georgia. We offer services to more than 33 counties. We take pride in offering services you can trust to fix the problem the first time, using our expertise in restoration and home remodeling. All of our contractors are vetted, experienced, and knowledgeable. You can rest easy when you hire us knowing we are experts; not only is our company a proud IICRC Certified Firm but each of our technicians, estimators, and project managers are certified in the specialty areas. This is very important, because disaster restoration is an area that is unregulated by the state or federal government, so you want to be very careful who you work with!
Business highlights
Emergency services offered
23 years of experience
Services we offer
24-hour emergency water cleanup, Complete reconstruction services, Emergency repairs from storm damage, Fire & Smoke Cleaning, Fire damage restoration, Mold Remediation, Mold remediation. These make us your one-stop shop for all disaster restoration needs. , Reconstruction Services, Structural drying, Tree removal, Water Mitigation
Amenities
Emergency Services
Yes
Reviews
4.825 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 25 reviews
Mark S.
Feb 2023
Navigating a homeowners insurance claim can be a challenging and overwhelming experience, especially for first-time homeowners. Insurance companies often look for ways to limit their coverage, and this can result in homeowners not receiving the compensation they deserve for damages, such as a water leak. As a property manager of 65 homes, I have dealt with many claims and have worked with various mitigation and reconstruction companies. Unfortunately, many of these companies seemed to prioritize their relationship with the insurance companies over the homeowner's needs. This all changed when We were introduced to Integrity Restoration & Remodeling Contractors LLC. Over the past 24 months, We have had more than ten claims, and working with Integrity has made my job so much easier. They represent the homeowner and ensure that their insurance policy pays out everything it possibly can, even if it means arguing with third-party adjusters. Integrity takes care of the time-consuming and stressful tasks involved in making an insurance claim, from calling the insurance company to reviewing estimates. Their attention to detail and dedication to ensuring the homeowner's needs are met made them a valuable asset to our property management team. We cannot recommend Integrity Restoration & Remodeling Contractors LLC enough for anyone dealing with a homeowners insurance claim. They make the process easy and stress-free and ensure the homeowner gets the compensation they deserve
Scott M.
Nov 2022
They did a great job with water damage and mold removal from a house flood. Always on time and communication was excellent!
Lisa M.
Oct 2020
Shannon was professional, courteous, and kind. He helped me navigate my carpet dilemma. His professinal advice gave me peace of mind. Thanks Integrity for your help :)
Julie W.
Aug 2020
Very responsive and friendly staff. Kevin, Crystal, and Lisa were very knowledgeable about their trade and worked quickly and efficiently. Would hire again!
Romaine W.
Jun 2020
They did a great job. They were very professional, responsive and all of the workers Kevin, Ryan, jay and Shane all worked together to accomplished the service. They work with me on a fixed price since I was paying from my pocket. I would use this company again for any water remediation and refer them to anyone who needed their service. I was very pleased with the service I received from this company.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you so much! I appreciate how hard you worked to get this review posted and we truly appreciate your business. You were a great customer to work with and we look forward to receiving referrals from you and sending some to you."
Beth F.
Jun 2020
Integrity was great to work with on all aspects of our project. We had a pinhole leak that they helped us immediately identify the source, start the restoration process and then did a great job with the remodeling. We had to have our wooden floors removed/replaced, drywall removed and replaced, new cabinets installed in our kitchen, new granite and new light fixtures. They also added new bookcases, helped pick out granite and were just very, very helpful. We plan on using them again for our bathrooms. We worked with Steven and Stephen.
Response from Integrity Restoration & Remodeling Contractors LLC
"We appreciate the great feedback. While we have remodeling in our name, we don't market the service, but after a water damage is a great time to change or upgrade things and we love to do it. We are so glad that you are please with the service front to back and hope you enjoy your upgraded home for a long time to come!"
Deric H.
Jun 2020
Fantastic. Estimated within one day, completed with testing in just a few days.
Response from Integrity Restoration & Remodeling Contractors LLC
"So glad we were able to assist. You were up against a clock and we wanted to make sure you got your real estate transaction completed without delay. We are thrilled that everything went well!"
Edna B.
Jun 2020
I have worked in property management for several years. this is the best remediation company that I have come across, they are thorough, timely and efficient. These guys are the best.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you for the kind words! You are one of several people we have had the pleasure to work with at more than one company. We really work well with property managers and landlords who manage their own properties and understand their unique needs."
Jennifer T.
Jun 2020
We have worked with Integrity Restoration for many years. They are always very responsive, reliable, and informative. I would highly recommend!
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you [Member Name Removed] !! We really appreciate you taking time to review us. Backyard Realty is an awesome company as well."
Dara S.
Jun 2020
The team was professional and friendly. The quality of work was excellent. I am severely allergic to mold and the team came in and addressed the issue quickly. The issue was in my laundry so the floors and part of the walls had to be remodeled. I like my new laundry room way more than my previous one. Thank you so much.
Response from Integrity Restoration & Remodeling Contractors LLC
"So glad that you were happy with our service!"
Shannon C.
Jun 2020
Great company! Response times are on point, work is always top notch and a pleasure to work with. Credentials are better than the state required. They make it easy to work with them, and i love that
Response from Integrity Restoration & Remodeling Contractors LLC
"[Member Name Removed], it's difficult to express how much the relationship we have built over the years means to us, but please be aware that it means a lot. When you see one of our newer trucks driving down the road, I hope you smile knowing that you helped pay for it! Quality referrals from yourself and other great partners are the backbone of our small business, so thank you very much."
Mike K.
Jun 2020
We had a water leak and Integrity Restoration was at my house within 1 hour of me making the claim with my insurance company! The team that I dealt with (Shannon, Amberlee, Kelli and Kevin) were extremely professional and took care of the problem in a 1st class way. I highly recommend them!
Response from Integrity Restoration & Remodeling Contractors LLC
"Thanks for the great review. You had a tricky flooring situation and water went further than expected...we make it our top priority to follow it wherever it goes! We are very glad you were happy with the service."
Elizabeth S.
Jun 2020
Amazing company. They came out at 9pm at night to start mitigation after we had a pipe with a pin hole leak. Very sympathetic to the stress we were going through. Very professional, saved as much of the crown molding and other areas as possible. Checked on us every day. Worked more than 12 hours a day. Responded to text messages and very polite. They wore shoe covers and treated my house as there own.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you for review! We responded to your project at night due to the emergency situation and monitored the dry progress after hours for your convenience. We were able to assist with diagnosing the water source, which was not completely clear when we first arrived. We truly appreciate your business and hope that you will pass our name along to your family and friends or call us if you ever need any advice related to water, mold or fire damage."
Carlos M.
Jun 2020
Excellent service- My place was trashed by a water break in the interior wall. In the midst of the floors and walls becoming null and void, Integrity, LLC was more than reassuring of the Restoration Project from beginning till end over several weeks. They were considerate of me living in the midst of all that needed to be achieved for my living space to be a healthy one. So much so, I really appreciate the daily support of knowing what needed to be done and when so. The team including but not excluding anyone: Jonathan-hands on approach to finishing work, Angela - paperwork- insurance stuff, Chip-floors, Alfredo-walls and Phillip-reinstallation of cabinets, Jason and Shane along with the mitigation team crossed all of the „t“s and dotted the „i“s.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you! Your project was complex and required communication with 3 insurance adjusters from two different companies and your community manager, as well as a third party review service. Not to mention that the actual work was complicated and we worked to keep you in your home and able to work from home as much as possible. We truly appreciate your patience through the process. And I won't even start on what a fun customer you are but I will say we appreciate you military service and (maybe riskier?) your service as a public school teacher!"
Tiffany T.
Jun 2020
Services performed weekly. Integrity has been 'Johnny on the spot' when needed. We appreciate the promptness and service and will continue to recommend and use them in the future.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you for letting us help keep your business up and running! And I appreciate you reminding me to mention to anyone that is reading that we service commercial properties of all sizes. Our staff will see you on Saturday!"
James S.
May 2020
It was great. The contractors were very professional and took care what I needed.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you sir! We appreciate the kind review."
Jeanne M.
May 2020
My recent sewer adventure was well managed by the crew of Integrity. Their helpfulness and competency during the work helped make a bad situation manageable. Thanks to Kevin, Shane and Jay, Crystal and Lisa, and Ryan. Well done!
Response from Integrity Restoration & Remodeling Contractors LLC
"Thank you for the kind review!"
Anthony C.
May 2020
I have had the pleasure of using Integrity Restoration a number of times, for services regarding major water damage at a couple of properties we currently own. Situations like that are very stressful, and time is always a factor, & the wonderful people at Integrity always find a way to make the process as worry free as possible. If you've had the bad luck of needing to have restoration service for your Home or Business, I definitely recommend Integrity Restoration. Great people, professional service, and competitive pricing. They will surely turn your frown, upside down !!
Response from Integrity Restoration & Remodeling Contractors LLC
"Thanks for the welcoming us to Angie's list with a great review! We appreciate the many projects over the years and hope you don't have any more!"
Michael H.
May 2020
Integrity did a great job, very responsive and accommodating.
Response from Integrity Restoration & Remodeling Contractors LLC
"Thanks Mr. [Member Name Removed]! I know that was a long drawn out project, glad we left you, Mrs. [Member Name Removed] and the little guy satisfied at the end."
Sean K.
May 2020
Literally ever project we have ever worked on together has been a success. I can only say this about 3 or 4 contractors in any trade of work with whom I do business. These guys are top notch and have always exceeded expectations in quality and customer service.
Response from Integrity Restoration & Remodeling Contractors LLC
"It's always a pleasure working with you collaboratively. We actually did have a problem with one of your referrals and initially offered them less than excellent service. When this came to our attention, we immediately took action (on a Sunday) to correct the issue and further made some permanent changes to our policies to prevent the issue from occurring again in the future. We don't claim to be perfect but we always take every reasonable step to leave each job with a satisfied customer."
Dana H.
May 2020
Integrity was at my house within eight hours of my call. The flood happened on a Sunday and they were there working on Sunday night. They handled everything for me. Truly made an extremely stressful situation easy.
Rebecca K.
Aug 2014
They came out the same day that we called them and were very helpful with insurance. They were responsive when I e-mailed or called. I was happy and they did a good job.
Vania F.
Jun 2014
I used them because they came up, they were rating up pretty high. They were a little difficult to deal with as far as being on time. The work was good.
Response from Integrity Restoration & Remodeling Contractors LLC
"Speaking of being on time, sorry it took 6 years to respond to your review! We just joined Angie's List so we haven't seen it until today. However, we took similar feedback into account. As with anyone in the service business in Metro Atlanta we aren't always on time, but we have started emphasizing communication with the customer much more, and we have GPS tracking on our fleet to ensure we can monitor technician locations and route them more efficiently so that we have less issues. We hope you never need us again but I personally promise if you do we will take this C to an A!"
Dan T.
May 2014
Replaced hot water heater and other plumbing needs. Best price and great work with a friendly crew. What more could you want. Dan
LaSydia P.
Sep 2012
Company was called in by plumber when a leak was discovered inside of our bathroom wall which was located upstairs and water was dripping into the shower area downstairs. We used two of the subcompanies within the company: one for the removal of the mold/mildew and water and one for the restoration of both bathrooms. Since our home is approx 50 years old, the tile that had to be torn out to access the wet areas could not be matched. Therefore, we decided to renovate both bathrooms. One bathroom had to have the tub raised, subfloor replaced, tile and flooring installed. All the dry wall and ceiling was removed. New exhaust and light was installed. Bathroom painted. The other bathroom had shower walls and floor replaced after structural repairs were done.. Painting was also done in this bathroom. Hired a licensed plumber to do all plumbing work. Subcontractors Alfredo and Diego did
an excellent job and did the majority of the work. Very little supervision given to them. Someone accidentally took 2 of our heavy duty/outside long extension cords that they had been using . Hopefully they will be returned. We have made final payment (MY BAD!!) but no one has been by to do a final inspection of the work. Moved a BBQ grill into the yard and have asked to have it returned where it was moved from. Once the work began they worked quickly to finish it. I have not signed the paperwork that the Renojob is complete.
In answer to the question if I would use them again...there needs to be a box and quot;maybeand quot;. It's not a strong yes or no if I would use them again.
an excellent job and did the majority of the work. Very little supervision given to them. Someone accidentally took 2 of our heavy duty/outside long extension cords that they had been using . Hopefully they will be returned. We have made final payment (MY BAD!!) but no one has been by to do a final inspection of the work. Moved a BBQ grill into the yard and have asked to have it returned where it was moved from. Once the work began they worked quickly to finish it. I have not signed the paperwork that the Renojob is complete.
In answer to the question if I would use them again...there needs to be a box and quot;maybeand quot;. It's not a strong yes or no if I would use them again.
Response from Integrity Restoration & Remodeling Contractors LLC
"Hi! Sorry we never responded to this review in the past. We just joined Angie's list. Issues like those you experienced led us to really tighten our quality control and oversight and, while we still aren't perfect, we do things a lot better now!"
Licensing
State Contractor License Requirements
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FAQ
Integrity Restoration & Remodeling Contractors LLC is currently rated 4.8 overall out of 5.
No, Integrity Restoration & Remodeling Contractors LLC does not offer free project estimates.
No, Integrity Restoration & Remodeling Contractors LLC does not offer eco-friendly accreditations.
No, Integrity Restoration & Remodeling Contractors LLC does not offer a senior discount.
Yes, Integrity Restoration & Remodeling Contractors LLC offers emergency services.
No, Integrity Restoration & Remodeling Contractors LLC does not offer warranties.