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Hackney Carpet
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Hackney Carpet has been servicing the entire Metro Atlanta area since 1979. We offer quality products and honest, dependable craftsmanship.You will always find Hackney Carpet prompt and courteous.
Business highlights
46 years of experience
Services we offer
Flooring Company. Carpet, Hardwood, Laminate, Vinyl & Ceramic Flooring and Installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.925 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 25 reviews
Bonnie L.
Nov 2021
Excellent. They were extremely pleasant to work with.
Sherrie P.
Mar 2016
.
Response from Hackney Carpet
"Thank you for your review and allowing us to install your carpet and cork flooring. Thanks also for giving us permission to post photos on our page . A picture speaks 1000 words. All the comments were positive not only for our work but your entire remodel project . We hope you enjoy your new flooring. Jeff & Donna Hackney"
Sherrie P.
Nov 2015
unknown
Response from Hackney Carpet
"Thank you for your review of our company ! Jeff & Donna Hackney"
Kimberly C.
Aug 2015
Hackney Carpet was recommended to us by our realtor. We met both Jeff and Donna, who were personable and professional. Requested a quote for removing our 1974 glued-down carpet in our basement and on stairs leading to basement. Jeff brought samples to our house, and recommended a few carpets, based on our color and texture desires, as well as the fact that our basement is damp. He gave us an estimate on the spot. We felt like the price was good, so we paid a 25% downpayment. We scheduled installation for 8 days later. Juan was the lead installer (3 installers, total). The team was prompt, polite, professional, and fast! They finished the job in about 4 hours, and we paid the balance due. We are so happy with the look and feel of our new carpet. We highly recommended Hackney Carpet.
Response from Hackney Carpet
"Thank you so much for taking the time to review your experience with our company. We will be sure to pass your review onto Juan and his crew as well. If we may assist you in any way moving forward, please let us know. We hope you enjoy your new carpet, as we have enjoyed meeting and working with you!"
Susan B.
Jun 2015
unknown
Response from Hackney Carpet
"WOW! We are honored! Thank you for not only allowing us to do the carpet project for you but for the wonderful review. If we may assist you in the future please let us know. Thanks again Jeff and Donna Hackney"
Teresa J.
Jan 2015
This is our second time using Hackney Carpets. We used them about 12 years ago and were so pleased and impressed with the quality of work performed we decided to use them again. Still in business and at the same location. Their price was in line with all other estimates. Jeff, the owner is a real upstanding, decent guy. He also showed up twice during the installation to oversee how things were going. This is a family owned business that has been around for a long while and if you ever do business with them you will understand why they are still around. We are completely pleased, happy and proud of the wonderful job well done.
Response from Hackney Carpet
"Thank you for taking the time to review our service I am glad that we found you the floor you chose. I hope the pets are enjoying them too! The colors and texture really complimented your new painting. Thank you again for trusting us to do your floors this second remodel. It is much appreciated. If you should need anything in the future please let us know or just stop by to say hello!"
Linda W.
Dec 2014
unknown
Response from Hackney Carpet
"Hi, Thank you for your review of our business and thank you again for allowing us to install your new carpet in your home. We hope you continue to enjoy it for years to come. Jeff and Donna Hackney"
Benjamin P.
Oct 2014
Hackney carpets are the real deal. They put the C in Customer Service! As an IT instructor and business owner, I teach my students what we call in the industry "soft skills", or customer service. Hackney carpets exemplifies professionalism in every way.
The Hackney's demonstrated what I teach my students. They were responsive from the start to the end of the process. They made sure we had access to the financing and documentation needed to get under way. Their crew arrived on time and were removing the old flooring no less than 3 minutes after arrival, which made an everlasting impression on me. So much so that I will use this experiencing as an example to my students of how customer service is done!
The installation took two days, including the removal of a sub floor, re-leveling the floor where needed. They completed the den, kitchen, and breakfast area. Jeff & Donna Hackney worked together to make sure we were happy with the results, and boy what results! We are very happy with their work.
As for pricing, yea you can get cheaper but you will not get the results we got (unless you are doing it yourself, and then you'd better know what you're doing). Case in point: our next door neighbor recently had a home make-over and invited my wife and I to take a look. Everything was impressive but the flaws in the flooring stood out like a sore thumb. After meeting the team that did the work for her my wife and I knew that we wanted a professional job done. We needed it done without surprises, that is what we paid for, peace of mind and a professional job.
Was it worth it, EVERY RED CENT!
I would HIGHLY recommend Hackney carpets. No surprises, no guessing, no headaches! They will be doing our basement next.
The Hackney's demonstrated what I teach my students. They were responsive from the start to the end of the process. They made sure we had access to the financing and documentation needed to get under way. Their crew arrived on time and were removing the old flooring no less than 3 minutes after arrival, which made an everlasting impression on me. So much so that I will use this experiencing as an example to my students of how customer service is done!
The installation took two days, including the removal of a sub floor, re-leveling the floor where needed. They completed the den, kitchen, and breakfast area. Jeff & Donna Hackney worked together to make sure we were happy with the results, and boy what results! We are very happy with their work.
As for pricing, yea you can get cheaper but you will not get the results we got (unless you are doing it yourself, and then you'd better know what you're doing). Case in point: our next door neighbor recently had a home make-over and invited my wife and I to take a look. Everything was impressive but the flaws in the flooring stood out like a sore thumb. After meeting the team that did the work for her my wife and I knew that we wanted a professional job done. We needed it done without surprises, that is what we paid for, peace of mind and a professional job.
Was it worth it, EVERY RED CENT!
I would HIGHLY recommend Hackney carpets. No surprises, no guessing, no headaches! They will be doing our basement next.
Response from Hackney Carpet
"Hi There! We really appreciate that you let us be a part of your remodel project. We know your choices in flooring companies to use were many and we thank you for allowing us to be the ones to serve you. We appreciate the kind words you have for our team. It is our job to deliver not only quality products and installation but we always want to excel on the service part. Should you need any assistance in the future please feel free to call on us. Jeff and Donna Hackney"
DAVID N.
Jul 2014
Wonderful !
We met with the owner and felt very comfortable with the purchasing process. He wasn't pushy with the sale but instead very objective. Better yet is when he had suggested tile in an area where there was high foot traffic from the garage entrance into the home.
Owner was right on target with the completion time.
Work crew was great and they respected our home to our delight.
Performance was outstanding and with workmanship and cleanliness.
They moved the furniture with respect and placed it back where it started. Very easy to deal with.
We can't say enough good things about this whole process.
We met with the owner and felt very comfortable with the purchasing process. He wasn't pushy with the sale but instead very objective. Better yet is when he had suggested tile in an area where there was high foot traffic from the garage entrance into the home.
Owner was right on target with the completion time.
Work crew was great and they respected our home to our delight.
Performance was outstanding and with workmanship and cleanliness.
They moved the furniture with respect and placed it back where it started. Very easy to deal with.
We can't say enough good things about this whole process.
Response from Hackney Carpet
"Thank you for taking time out of your busy schedule to review our company. We also thank you for your hospitality to our guys while they were working in your home. Your kindness toward them did not go unnoticed. We hope you will continue to enjoy your new flooring for years to come. Give us a call if we may assist you in any way. Jeff and Donna Hackney"
Nathan M.
Jul 2014
.
Response from Hackney Carpet
"It was a pleasure to be a part of your new home's renovation. We always enjoy the before and after of a project such as yours. The hand scrape hardwoods are a beautiful option that will give you years of enjoyment. Thank you for your time in providing a review of our company. Jeff and Donna Hackney"
Stan Z.
Jul 2014
I was very happy with them. They came in, did exactly what they said they were going to do, and got the job finished in one day. They used very high quality carpets and we had a follow-up from the owner. Overall, it was a very professional job.
Response from Hackney Carpet
"The Nylon carpet you chose is a great product. It is soft to the touch but very durable. We appreciate your business and thank you for taking the time to let us know you are pleased. That is our ultimate goal. Thank you!"
Home P.
Jun 2014
We were duly impressed with Hackney Carpet.
We were looking for help with carpet repair. Jeff advised that Hackney does not provide carpet repair services and offered a recommendation on other providers to consider. Even though we did not represent business for him, he took some additional time to give a free consultation on options for possible carpet repair.
We got quotes for repairing the carpet from a few providers and finally decided to replace it instead. Of course, we went back to Hackney Carpet. They came out to take measurements when they said they would and they prepared a detailed quote for replacing the carpet.
We were not able to use them for this job because their quote was just over our maxed out budget. Still, we will definitely keep Hackney in mind and refer them to others.
We were looking for help with carpet repair. Jeff advised that Hackney does not provide carpet repair services and offered a recommendation on other providers to consider. Even though we did not represent business for him, he took some additional time to give a free consultation on options for possible carpet repair.
We got quotes for repairing the carpet from a few providers and finally decided to replace it instead. Of course, we went back to Hackney Carpet. They came out to take measurements when they said they would and they prepared a detailed quote for replacing the carpet.
We were not able to use them for this job because their quote was just over our maxed out budget. Still, we will definitely keep Hackney in mind and refer them to others.
Response from Hackney Carpet
"Thank you for taking the time to leave a review for us. While we wished we were able to install for you it is not always about landing the sale. I am happy that we are able to make a new contact with you and your company. When the next need arises for carpet please think of us and we will be there!"
Debbie K.
May 2014
We used Hackney Carpet on recommendation of the contractor who remodeled our living room (The Remodelers) and were very happy with the job they did. They arrived promptly on the scheduled date and finished the job the same day. We were a bit concerned because the crew did not know where the vinyl wood plank would meet the carpet, but Jeff Hackney came out quickly and marked it off and the rest of the job went without a hitch. The crew were very skillful and we couldn't be more pleased with the result.
Response from Hackney Carpet
"[member name removed], Thank you for taking the time to provide a review of our company. It was a pleasure to work with you on your project. We enjoyed the uniqueness of the design lay out with your luxury vinyl plank in your walkway and the carpet "insert" for your family room. If we be of any assistance in the future please let us know. Thank you Jeff Hackney"
Knikkolette C.
Apr 2014
unknown
Response from Hackney Carpet
"Thank you for your review and your business. If we may assist in the future please let us know. Jeff Hackney"
Seward L.
Apr 2014
The crew arrived on time was super fast.? They had good housekeeping standards and made sure the work was made right.
Response from Hackney Carpet
"Thank you for your kind review and for choosing us for your flooring project. If we may be of any assistance in the future please do not hesitate to contact us. Jeff Hackney"
Faye S.
Jan 2014
Excellent. The installation team was extremely professional and completed the entire project as scheduled. Carpet is of excellent quality.
Response from Hackney Carpet
"Thank you for your order and review. Your choices in colors and textures were a nice touch. I hope you continue to enjoy!"
Cynthia L.
Nov 2013
It was excellent!!! I did have one problem with the carpet in the master bedroom. Jeff and Donna came out, looked at it and the carpet was replaced at no charge to me. The color was even from the same dye lot as all the other carpet!!! I highly recommend Hackney Carpet and have told several people that they are just great!!! They are professional, friendly and very responsive. They want you, the customer to be pleased!!
Response from Hackney Carpet
"[Member name removed] it was a pleasure to serve you. Thanks also to your neighbor for referring you to us!"
Maureen M.
Oct 2013
Great experience from beginning to end! Reasonable prices, professional service and arriving as scheduled made dealing with Jeff Hackney and his installers a pleasant experience. I would highly recommend Hackney Carpets.
Response from Hackney Carpet
"Thank you for your review and your business!"
Clarence V.
May 2013
Great service and responsiveness. Would highly recommend.
Response from Hackney Carpet
"We Thank you for your business! I hope you continue to enjoy your carpet on your porch. Jeff"
Stephanie G.
Apr 2013
This is the 2nd time we have used Jeff / Floors by Design. In every case, he has met a crazy deadline and been so professional and patient. I enjoy working with him and would use him again.
Response from Hackney Carpet
"[member name removed], It was a pleasure to offer our services for a second time at your home. We hope you enjoy the different flooring options you have chosen from us."
Bruce P.
Apr 2012
The installation was OK. The crew seemed diligent enough, but the English was a bit of a struggle. The owner had told me they would fasten down any loose and squeaky floor panels, but I noted that the installers didn't appear to be doing so. After some effort at making this clear, the lead installer did get a nail/screw gun from the truck and went around randomly adding screws to eliminate squeaks. So I ended up being the floor "tester" and pointing out places where additional screws were needed.
Unfortunately, they ran out of "ammo" for the gun with LOTS of tightening left to do. Their response was kind of a shrug of the shoulders. Somewhat against my better judgement I left them at the house and took the gun and a sample of their screws to the local Home Depot and managed to get new screws - after being told by Home Depot that what the contractor was using were deck screws, not flooring screws. When I returned, more screws were added and we eventually completed the job .Hackney, of course, reimbursed me for the screws!
The team worked efficiently it seemed. They "saved" enough carpet to complete an unplanned short flight of stairs into the basement, and had some complicated places to lay carpet (we have the stupidest, narrowest, deepest closet in creation). I'm no expert, but they appeared to do a good job. However I didn't care for the feeling that I needed to keep an eye on what was happening.
They cleaned up pretty well, but I found some black "gunk" on the hardwood in the entry way over which they moved in and out and had to clean that after they had gone.
I would certainly ask Hackney to bid on future jobs, but we will discuss the installation process before they get the business. My wife is very happy with the final result which, after all, is a big part of the project!
Unfortunately, they ran out of "ammo" for the gun with LOTS of tightening left to do. Their response was kind of a shrug of the shoulders. Somewhat against my better judgement I left them at the house and took the gun and a sample of their screws to the local Home Depot and managed to get new screws - after being told by Home Depot that what the contractor was using were deck screws, not flooring screws. When I returned, more screws were added and we eventually completed the job .Hackney, of course, reimbursed me for the screws!
The team worked efficiently it seemed. They "saved" enough carpet to complete an unplanned short flight of stairs into the basement, and had some complicated places to lay carpet (we have the stupidest, narrowest, deepest closet in creation). I'm no expert, but they appeared to do a good job. However I didn't care for the feeling that I needed to keep an eye on what was happening.
They cleaned up pretty well, but I found some black "gunk" on the hardwood in the entry way over which they moved in and out and had to clean that after they had gone.
I would certainly ask Hackney to bid on future jobs, but we will discuss the installation process before they get the business. My wife is very happy with the final result which, after all, is a big part of the project!
Anne N.
Nov 2011
I had a large section of carpet donated to me from my sister and they came out to install it. It was kind of all hodgepodge size because it came from her 'massive' bedroom sitting room area (she put in hardwood) and they measured it out and cut it to fit two bedrooms that hadn't had new carpet in 11 years. I bought the pad too. They charged 300 to install two rooms and another 60 to move the furniture out and return it. This was wonderful as the help I had arranged beforehand to move the furniture bailed on s. We have two HUGE desks and bookcases that had to be moved., plus bedroom furniture in the second room. They did it in less than 8 hours. They were kind, courteous and efficient. They also rerolled the extra carpet and pad neatly and left no mess. I highly recommend them and would use them again.
Hamlin M.
Mar 2011
Excellent job. Completed job one day sooner than they estimated. Quality of work was great. The work crew led by Brandon was excellent. Furniture was moved with no disruption. I work from home and needed to keep my internet connection up. They worked around the birds nest of wires I had running across the floor. They even offered to put on felt pad protectors (which I purchased from Home Depot/Lowes) on all of our furniture before putting furniture back on the newly installed hardwood to prevent scratching it. Crew was on time everyday. I highly recommend this company.
Homeowner
Mar 2003
SATISFIED.
Tom N.
Dec 2002
FRIENDLY AND HELPFUL
Licensing
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FAQ
Hackney Carpet is currently rated 4.9 overall out of 5.
Hackney Carpet accepts the following forms of payment: CreditCard
Yes, Hackney Carpet offers free project estimates.
No, Hackney Carpet does not offer eco-friendly accreditations.
No, Hackney Carpet does not offer a senior discount.
No, Hackney Carpet does not offer emergency services.
No, Hackney Carpet does not offer warranties.