Reviews
1.02 Reviews
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Showing 1-2 of 2 reviews
Christine T.
Mar 2016
Lawn Tool Repair
Very Poorly
Jay H.
Sep 2015
Lawn Tool Repair
Horrible Customer Service!
Took in excess of 5 weeks to have 2 cables replaced on my mower. I had to call them 7 times to get updates on the status of the repairs. With the exception of once from Justin, I never received a follow up call even though they stated they would call me back on 3 separate occasions. After call 7, I stated that it was ridiculous that it was taking this long. Their response was, "Well, you can come pick it up now then." Wow! Not the response I anticipated but I guess I should have after 5 weeks.
When I went to pick it up I questioned why it took so long and they stated they had to order the parts. I asked why didn't you give me a call and just let me know it was going to take longer? His response was, "We do the best we can and if we stopped to follow up with every customer we would be further behind than we are." A complete lack of pride and ownership by anyone at this place. Take your business elsewhere!
Took in excess of 5 weeks to have 2 cables replaced on my mower. I had to call them 7 times to get updates on the status of the repairs. With the exception of once from Justin, I never received a follow up call even though they stated they would call me back on 3 separate occasions. After call 7, I stated that it was ridiculous that it was taking this long. Their response was, "Well, you can come pick it up now then." Wow! Not the response I anticipated but I guess I should have after 5 weeks.
When I went to pick it up I questioned why it took so long and they stated they had to order the parts. I asked why didn't you give me a call and just let me know it was going to take longer? His response was, "We do the best we can and if we stopped to follow up with every customer we would be further behind than we are." A complete lack of pride and ownership by anyone at this place. Take your business elsewhere!
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FAQ
EAST COBB LAWN MOWER SVC INC is currently rated 1.0 overall out of 5.
No, EAST COBB LAWN MOWER SVC INC does not offer free project estimates.
No, EAST COBB LAWN MOWER SVC INC does not offer eco-friendly accreditations.
No, EAST COBB LAWN MOWER SVC INC does not offer a senior discount.
No, EAST COBB LAWN MOWER SVC INC does not offer emergency services.
No, EAST COBB LAWN MOWER SVC INC does not offer warranties.