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About us
We are a fully insured and licensed Marietta painting contractor with the staff and materials to complete a painting project of any size. Our professional painting staff must go through a rigorous quality and background check to ensure that you get only the safest and highest quality services. When you choose Dixon Painting, you are making the smart choice of a company the you can trust. Our past clients will tell you that they received only the finest and speediest services, backed up by a long standing company name and dedication to integrity. Dixon Painting is known for quality workmanship and consistent, on time completion of painting projects. We service throughout the Atlanta Metro Area specializing in residential painting. Additional phone number 770-644-1992. Additional email: [email protected].
Business highlights
Services we offer
Interior painting, Exterior painting, Gutters, Siding installation
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
05%
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
- 41
Assorted photos uploaded by Dixon Painting Inc
Number of Stars | Image of Distribution | Number of Ratings |
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78% | ||
9% | ||
6% | ||
4% | ||
3% |
Filter reviews by service
"Thank you for the great review! It was a pleasure working with you!"
Disappointed. We have used DIxon previously and have recommended them to other family members to use. This was our last time using Dixon. Too much hassle and aggravation didn't make it worth the price difference.
There is no quality control or walk through of any supervisor prior to them showing up to collect a check. A crew (non English speaking) shows up, can't communicate, rework is necessary because wrong deck color was purchased, walls were not painted correct color, areas in closet and bathroom were not painted at all and ALOT of oversplash of white paint on the red brick exterior, driveway, etc. Crew initially was not respectful of the house (trash, drink containers, bathroom usage) or other workers in the house.
I feel they only corrected items at my fathers house because we had also contracted with them to do our exterior paint refresh as well. Same issues and this time an argument from the Quality Manager about all the white paint on our red brick exterior. He stated that it was the previous painters and essentially called me a liar. Only the trim, eves, doors, window surrounds, etc. were to be painted. Repairs were done shoddy and we requested they redo with the materials that were quoted, screens were not put back on the correct windows, windows are painted shut, shrubs were broken and damaged, etc.
This used to be a great company and service provider. They've painted two other houses and a barn of ours over the last 15 years all were great, but something is really lacking in their service approach at this point. Again, disappointing.
What went well:
- Ian Farrell gave the quote, and he was terrific. He was very responsive to our initial request; he showed up on time; he was extremely thorough; he worked with us on the price; all great.
What didn't go as well as i would have liked:
- - They showed up a day early. Not a big deal; there was a snafu on the scheduled arrival date. We were not home when they showed up; we were returning from vacation about 2:00 that afternoon. They had been working on the exterior items all day without us being there. It was just a surprise to arrive home and find ladders in my driveway. But no biggie.
- - The job site foreman spoke almost no english...we had a VERY hard time communicating. We struggled through it, but it was frustrating at times.
- - I work from home for a large corporation and am constantly on the phone. Several times, the job foreman walked into my office, even though the door was almost closed, and started asking me questions, all while I'm in the middle of a conference call. I had to put several calls on hold in order to respond to him.
- - Once, the job foreman came into my office to speak with me. When we were done he started looking around at the photos in my office. He actually went over to my credenza, picked up a photo and started asking me questions about the person in the photo. Now I'm a pretty social person, and again, this wasn't a big deal, but it kind of creeped me out. I felt like a line had been crossed. I attribute this to cultural differences, and like I said, no big deal, but it left me with an odd feeling.
- - The quality of the workmanship was mostly good. I did find some paint spatters on my brand new cabinets in the bathroom, but I should be able to get them off with little effort.
- - It was a small job, really. On the second day, they arrived on time, exactly when they said they would.
I've used Dixon before and was happy with them. But next time.....I'm not so sure i'll go back to the well. I'll have to really think about it.
To Angies List: you may want to have 'maybe' as a selectable option for the question about using this provider in the future. It's not always a yes or no situation.
Here's the good:
The guys were nice and friendly, hard workers, people returned phone calls.
They came back several times to try and make the job right and try and address my complaints. After we had a contract on the house, I noticed that they had not stripped the wallpaper behind the refrigerator or painted. I called and they did come out timely to do this and did not hold up the sale of the house.
They showed up in the time frame I needed
Their price was reasonable.
They did send a different crews to do some additional work needed and that work was done correctly the first time.
Here is the ugly:
Bottom line: I was not happy with the quality of their work and that is the reason I would not hire them again.
There was a lot of wall repair from the wallpaper removal. The crew sent had a very difficult time getting the walls smooth. Some walls were spackled 4-5 times before they were adequate, not great. It is my opinion, they were not trained well and did not have enough experience doing this type of work.
What the estimator said and what the guys did was not the same. I specifically asked what their paint process was. The painters did not follow what the estimator said. The painters were painting the walls but not the trim. They would paint the wall and then caulk against the trim to get the straight line. Some times they didn't caulk at all and there were gaps between the wall and the trim. I talked to the estimator about this and the crew came back out for a full day and fixed the un-caulked areas and painted over the caulk.
They used the garage as a staging area and slopped paint all over the floor. They left without cleaning it up. They came back out to clean this up after I complained.
No one from the company really inspected their work or held them to a quality standard. I was the inspector and the complainer to get the job done to an acceptable level. They had a crew supervisor. He gave them tasks to do each day and one day he marked places that they should fix but he was seldom around and in my opinion provided little value. The owner of the company came out one day. I showed him the tape repair they made in the garage where you could still see the tape lines and his comment was it was a garage. It was a garage ceiling that I paid $500+ to repair and paint!
I don't know if it was the roller or the way they painted but while the walls were smooth to the touch, they had a textured look to them. I have never seen this before in a paint job and never want to see it again. If I had to live there, I probably would have had to repaint some areas to get rid of this.
They did not cover up or seal off the work areas well. Because of the spackling and sanding, there was lots of plaster dust and it was everywhere. They did not tape off or try to seal rooms to contain the plaster dust. They were working in my kitchen which was open to the family room. I had to ask to have the furniture covered up so the plaster dust wouldn't ruin my furniture and the carpet will never be the same.
The kitchen wallpaper was a bear to get down. It came off in small shreds. Before they primed the walls they did not wash the walls and make sure they got all the wallpaper off. I questioned this but was assured that the spackle would cover it up. It didn't. The rooms I stripped came out much better then the ones they stripped because I made sure all the paper was scrapped off. They spackled and sanded some kitchen walls 4 and 5 times trying to get a smooth surface. When they came out to fix behind the refrigerator, I had them re-spackle and sand 2 walls again. They were horrible when the sunlight came in the window. The painter that came that day agreed they were terrible and needed to be fixed.
I could go on but you have enough to ask questions and protect yourself.
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