This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Casteel Heating & Cooling, LLC (West)
Central A/C Installation, Central A/C Service or Repair, Heat Pump Installation and Replacement,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Casteel Heating, Cooling, Plumbing and Electrical is the company you can trust with your home service needs. We offer installation, repair and replacement services based on flat rate pricing and never any emergency fees. Our highly educated technicians pride themselves on their craftsmanship and customer service. Casteel offers industry leading warranties and guarantees to include our Amazing Care Guarantee. You get 5 star service or your service call is free! At Casteel we know your time and money are valuable, for this reason we provide you with the ability to track your technician right to your door. With fair pricing, top notch team members and our Amazing Care Guarantee, you will not go wrong with Casteel as your home services company of choice.
Business highlights
Emergency services offered
38 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6250 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 4% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 250 reviews
Mary B.
Aug 2025
Central A/C Installation
showed up, very nasty and got mad because I wanted an estimate.
Response from Casteel Heating & Cooling, LLC (West)
"We are sorry to hear about your experience, and we genuinely want to resolve this matter. We are unable to locate your account currently. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?"
Nikolaus B.
Mar 2025
Great work!
Response from Casteel Heating & Cooling, LLC (West)
"Thank you so much for the kind words! We're thrilled you?re happy with the work. Looking forward to working with you again in the future!"
Josh M.
Sep 2024
I have missing items from my house!!! The tech performed replacement of things that I declined and are only a year old.
Response from Casteel Heating & Cooling, LLC (West)
"Thank you for bringing this to our attention. We take your concerns seriously and want to ensure everything is resolved. A manager will reach out to you shortly to discuss the missing items and clarify the situation regarding the replacements. We appreciate your patience and look forward to addressing your concerns."
Ant W.
Apr 2024
Thank you Casterl
Lisa A.
Mar 2024
Yes they did
Doug G.
Feb 2024
Quick service. Excellent tech. Would use them again
William R.
Oct 2023
Great people
La-Kira W.
Sep 2023
Timely.
Jill R.
Aug 2023
Central A/C Installation
I'm just very satisfied with the work they did.
Pam B.
Jul 2023
Central A/C Installation
They were very efficient and helpful. They came for an appointment the same day we called (Saturday) and installed the very next day - a Sunday! They were all very helpful and professional. Our install was for the outside unit and the unit located in our attic. They wore shoe covers each time they entered our home and did not leave a mess. We are very impressed with their product and service and highly recommend them!
Marian W.
Jul 2023
Excellent service
Curtis D.
Jul 2023
The job I had was a little too big for this particular company
Victoria W.
Jul 2023
Central A/C Service or Repair
Great service. No bait and switch for a change!
Christopher G.
Jul 2023
Central A/C Service or Repair
Is they were running a service special of only $79 in unit, which was a couple hundred dollars less than other companies. But this was only a special during June.
David L.
Jul 2023
Central A/C Service or Repair
The total experience was amazing. Everyone was so great from start to finish. Every appointment we had over the course of three days Casteel was here early. We selected our new furnace and AC unit at about 6:30 pm and had it installed the next day by 2pm. I cannot say enough good things about Casteel. They are top notch and I highly recommend them.
Chris S.
Jun 2023
Central A/C Service or Repair
Good
Richarf S.
Jun 2023
Central A/C Service or Repair
Serviceman friendly, through and helpful.
Camille W.
Jun 2023
I love how I was able to receive efficient service same day. Thank you Casteel!
Keesha S.
Jun 2023
Prompt and knowledgeable.
Randal B.
Jun 2023
Extremely prompt and professional. Cost was higher than expected but the work was top quality and replacement water heater is top of the line.
Mittie G.
Jun 2023
Electric Furnace or Forced Air Heating System Repair Service
The workers arrived on time. They were considerate of my property. They did not leave a mess. Everything that they repaired/replaced is working well. I will gladly have them come back for more services.
Brian O.
Jun 2023
Central A/C Service or Repair
Great customer service
Rup G.
May 2023
Central A/C Service or Repair
iam satisfied with they're working and pricing.thanks angi for providing me such a good agent.
Brandi H.
May 2023
Jordan was fantastic. He kept me informed throughout the project. He was polite, professional, and efficient!
Kathryn L.
Apr 2023
I requested a plumber to come and tell me where the leak was coming from in my condo. But instead the plumber named Josh, referred me to quality restoration. I found myself locked in a never ending signing a contract upon contract for a leak a leaky faucet. How can a plumber not determine a leak not request a service fee but in trapped me in two 1000 1000 $1000 worth of services. And now my home is totally uninhabitable. They ripped up carpet tile up flooring pull down cabinet and then walked away telling me that I have to pay to replace the damages that they caused. By the way, the plumber did not request the $75 service fee.
Licensing
Licensed*
Trade License Number
EN215639
Trade License Locale
GA
Trade License Expiration
06/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Casteel Heating & Cooling, LLC (West) is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 9:00 AM - 6:00 PM
Casteel Heating & Cooling, LLC (West) accepts the following forms of payment: CreditCard
Yes, Casteel Heating & Cooling, LLC (West) offers free project estimates.
No, Casteel Heating & Cooling, LLC (West) does not offer eco-friendly accreditations.
No, Casteel Heating & Cooling, LLC (West) does not offer a senior discount.
Yes, Casteel Heating & Cooling, LLC (West) offers emergency services.
Yes, Casteel Heating & Cooling, LLC (West) offers warranties.