Bartlett Heating & Cooling Inc

Buyer beware with Bartlett Heating & Cooling. I called Barlett Heating & Cooling to replace a condensate pump on a mini split system. When I called to schedule the appointment, I said, "Please go ahead and bring a new condensate pump. It needs to be replaced." Instead, they performed a "Level 2" service on the existing condensate pump. I guess the "2" in "Level 2" means two hours. Because that's about how long the pump worked after the technician left. That service call cost me $323.00. I called them back to schedule another service call and was expecting some sort of discount to replace the broken condensate pump (which is what I originally requested). When I asked for consideration to an additional $634.00 bill from Bartlett, the answer was an unapologetic "No discount." So $957 for a new condensate pump is a ripoff.

We have a contract with Bartlett to check our HVAC system twice a year. I noticed a little water in the ductwork behind my air filter and called Bartlett last week. They had a technician here within a couple hours who assessed the problem, included me in the process and fixed it. We were close to our regular service date, so he wrapped that general system inspection up while he was here. From the person who answers the phone to the one who comes to our condo whenever we have a problem or for regularly scheduled service, we always receive friendly, excellent, timely service from the folks at Bartlett. Definitely recommend them highly.

We had 2 new HVAC units installed by Reliable Heating & Air 6 years ago and signed up for their maintenance plan. Our upstairs unit went out Thursday night, so I called Reliable to get someone out ASAP. I was told I'd have to wait until Monday. This was obviously unacceptable since it's over 90 degrees out. Friday morning, I called Bartlett and was told that they could have a technician out Friday night. The office staff was amazing. They even called before the office closed to let us know that the technician, would be out shortly. The tech came out and quickly diagnosed the problem and got it fixed. He also discovered that the previous company had installed the wrong size air conditioner filters. We immediately changed our maintenance plan over to Bartlett. The technician was great - friendly, knowledgeable, and professional. We're hoping he'll be the technician that comes out to service our AC units in the future. 5 stars!!!!!

Our HVAC system on the main level of our house went out (furnace from 1987 and air conditioner 1989 so we were on borrowed time). I called to five different companies, and Bartlett was the only one that didn't try to scare me into buying a unit via trigger pull; they allowed me time to think, gather more quotes, and work at my own pace. I used an original quote from the first company to base everything else off of, and when I called the office they were upfront and honest about their scheduling. They informed me on how far out they were and they even were able to get me on the phone with Travis, who not only knew my neighborhood but could give me a ball park figure as to to what I could expect. They then sent Dusty out to give a formal quote and I am beyond thrilled. He took just enough time to explain everything fully, but not too much time to where I thought he overstayed his welcome; lets just say he also took the time to get to know a little bit about us which I appreciate and love about a home grown company. He broke everything down on what items I would need, the price of each component we could upgrade to (which were financially manageable less than $200 per item), and he then told us how to save the most money by ordering our filters for our units and having the technicians install them with our service plan. He informed me he is salary and not commission based, so there would be no scare tactics involved. He knew we didn't work in the industry so he informed us of all the information about the HVAC system that we would need based on the size of our home; which he then calculated off the top of our head with only having seen the basement and the tonnage of our current AC units. He was only 100 square feet off.....(IMPRESSIVE)!!! I remembered based on the call with Travis that there was an air scrubber/purifier that I could add on, and Dusty presented that to me as well, and they did not pressure me into buying it; however I decided based on our pets and children with dust allergies and asthma to go ahead an add it on (based on my decision alone). Now, here is the icing on the cake, they were able to do my install three days later by working their employees overtime so I didn't have to sit in the heat for a week and a half later. I honestly cannot begin to express my enthusiasm with this company! Our install will be done on Saturday and today is Wednesday and I will happily do another review on the install separate from the sales team which I don't anticipate being anything but amazing!

They w ere well priced, reliable and honest.

Had heard good things about Bartlett in the community. Scheduled a service call as a new customer and got the 'next available' appointment. I called to check status when it was a few minutes prior to the time (had been told the service tech would call when en route) and was informed (accurately) that it would be a 30-40 minute delay. Mr. Tommy arrived, after the promised call, in a well marked service van, in uniform and proceeded to address the problem. Very professional, very courteous, very informative and a pleasure to deal with. 'fixed' filter door not replaced properly, added refrigerant and system 'sealer'. I signed up for an annual service contract when I paid for the service call. Mr. Stamps is a stellar representative of a family owned business that lived up to its good reputation. I expect that if all Bartlett's employees are anything like him, they will always have my business.

Great! They did multiple quotes to get what I needed within my budget. They were prompt, professional, and a delight to work with.

The gentleman I talked with was super nice and told me he could come and help me out after he took care of the two customers in front of me.

Well but the equipment has a defect.

I shopped around a good bit, and researched the best reviews and ended up with Bartlett to do a new A/C install, and I'm glad I did. The installers put in a hard day in hot temps and now we're feeling very comfortable with our decision and comfortable with our cool temps in the house.