AquaRama Pools Spas and Service Inc
About us
New pool and spa construction, renovations, outdoor kitchens, firepits repairs, pool cleaning, vinyl liner pools & gunite pools. Weekly cleaning & maintenance. Real estate & insurance inspections. Leak detection. Same-day motor & equipment repairs. Additional emaill - [email protected].
Business highlights
Services we offer
Pool and spa construction, firepits repairs, outdoor kitchens, pool cleaning, renovations, vinyl liner & gunite pools.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 13% | ||
| 6% | ||
| 10% | ||
| 13% |
Most people say that only those who are dissatisfied will write a negative complaint and that for every negative one there are many many more positive ones. What you need to ask yourself with this company is what are the odds you will end up being like me and never hearing from them. Check out reviews on other sites and you will see that I am not the only one complaining about lack of communication. Take your chances if you wish but I would run, run, run from them. In fact, I did.
The Pool looks fabulous. And though the cost was a few hundred dollars more than the highest other quotes, their experience and long history in the area, and knowing that they have a brick and mortar store/location 20 minutes away, gave me the confidence to go with them.
When I called to office to explain how bad their service had been, they just got defensive and would not believe that anyone else looking at the pool knew anything. Only their tech would be able to determine if their techs did anything wrong (!) and that I would have to start the whole scheduling process over if I wanted to get any satisfaction regarding their substandard service. They wanted to tell me that my filter must have been cleaned because their GPS system told them it was! Didn't matter that their next tech on site said that the filter needed to be replaced and the company that I got to actually work on the system had to service the same filter they said was serviced, their GPS system said it was done! Brilliant customer service on their part!
These folks are apparently in business only to separate unsuspecting customers from large sums of cash for unnecessary work -- no interest in providing actual service.
So far, they have not responded to a filed Better Business Bureau complaint, and based on the phone conversations I've had with their office, I doubt they will resolve this properly. So, please learn from my mistake and stay far away!
Licensing
State Contractor License Requirements
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