ALAN COX AUTOMOTIVE

We were really impressed with them. They replaced the engine in my subaru. When it came time to pass emissions, we did not pass. They did some more work on my car then. They did a great job.

Highly pleased with the quality and professionalism. I have not had a problem with service in the 10 years I have been using Alan Cox Automotive. Highly recommend for quality, honest and integrity.

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I've been going to them for the past 8 years. I like them very much. They're very knowledgeable. I think they're fairly priced. They're professional and they do excellent service. I'm very happy with them. I really don't have any dislikes.

As usual I was greeted by name when I came in the door. Work was done well and was ready when promised.

My experience has been excellent. They were recommended to me by some friends and they just work on foreign cars; I drive a Honda so I like to use them. They are very professional and very good. Their pricing is about average. I strictly use only them.

Bought a 2002 Nissan Pathfinder in good working condition. Suddenly the check engine light came on and I wanted to explore the reason. I wanted a close repair shop and did the reasearch on Alan Cox Automotive. Everyone was thrilled with their professionalism and service on their cars. I called and the receptionist was polite and suggested one of their mini-services(?). I decided to go forward with the suggestion and also test the company: I had two small lights out on the upper trim of the back brake lights. I did not tell anyone about the lights.I wanted to see how thorough the technicians would be with the service. About thirty minutes later ( mine was the only car their at the time ) I was given a check list and was told all lights were functional. Strike one. The report also stated there was an anti-freeze leak and was told it would take 285 dollars to DIAGNOSE the problem ( not fix, but diagnose ). Strike two. The nice receptionist told me they wouldn't be able to fix the transmission due to their technicians being certified in Acuras and Hondas. Honesty in the statement. Did not suggest another place to go for transmission work. I did not ask. Received a mailed survey from the ACA about a week later and professionally stated what you are reading here. At the time of this writing I have not received any feedback ( phone or email ) addressing my issues with their service.

I have used them for about ten or fifteen years. They are professional people with very reasonable rates. They have very professional mechanics.

My car was taken into the shop on time. The facility had free internet, which was appreciated. The waiting room didn't look clean, though was not a big deal. The price for the oil change was good and the time it took was reasonable. The problem was that they didn't properly reattach the under-body panel that must be removed change the oil. The loose panel flapped violently under the car at highway speeds and I had to schedule a return visit so they could attach the tray properly.

Overall, it took two visits and 2 hours to get my oil changed. It didn't help that the guy behind the counter accused me of hitting something that caused the panel to come loose.