SERVPRO OF MACON

Description of Work: They cleaned up after my hot water heater burst causing my ceiling in the bedroom to collapse. They cleaned the debris, cleaned my carpet and dried the drywall.

Description of Work: They had to remove dry wall and baseboards for water damage. They placed a dehumidifier and fans to dry out the area.

Description of Work: I would probably use this company for water restoration but nothing beyond that. We actually used another company to dry out a 200 gallon water spill in our crawl space. I digress. ServoPro was the company I chose for the actual repairs caused by the water damage. This was a nightmare!!! We had difficulties getting straight answers from the Project Superintendent whose overall disposition was one of condescention and patronization. With the exception of the subcontracted plumbers everything was a disaster!!!! Please keep in mind they used subcontractors for everything. 1. None of the subs ever showed up when they said they would. It was usually two to three hours after the appointed time. 2. With the exception of the plumbers, the entire repairs to our living room and master bath were substandard, examples: A. The sole painter did not spackle the gouges in the bathroom walls caused by the plumbers. He did not paint the baseboards as was required per the contract. There literal droplets in the paint job. We are trying to decide whether or not to have it properly repainted by someone else! B. The main person in charge of redoing our laminate floor system was atrocious. He was flippant and spent more time on his cell phone than handling the task at hand. His helper should be given a bonus for just having to work with him. The flooring squeaks, is sticky and uneven. It needs to be redone properly. They also were late. Plus, the glass top to our coffee table now has deep scratches, but they will not take responsibility for it even though they moved it. The table top was cleaned before moving and had no scratches. Guess it must have been goblins!

Description of Work: I had a flood in my house and they came in at 1 AM til 3 AM to deal with my flooding problem. They worked with me for another month to fix my issues with flooding. They also helped me with getting new flooring. They arranged it and put it in.