RICKY HEATH PLUMBING

Repaired leak promptly

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My wife called and he came almost immediately and had the job completed in about an hour and it's all working fine.

They were punctual and completed the job in a timely manner.  I thought they were a little expensive but I
will certainly use them again.

They were very good and punctual.  If they didn’t do the job to our satisfaction, he would send them right back out.  We were just extremely pleased with them.  His price was in line with other companies.  We had got really great service.  He was prompt and stayed on top of it.  He communicated with us and called after the job was done.  They followed up.  They had put something in the wrong place.  He sent his men right out and fixed it.

Quick response, friendly and professional. Thorough as well; I thought the clog was cleared but he knew it wasn't and found more blockages.

I called and the owner of the company answered and he was very polite and caring and very professional.   They were at our house within 2 hours of when I called and my husband and I were very impressed with everything.  I would highly recommend.

The first time they came out they misdiagnosed the problem. I discovered it after they left, because some water was leaking through the concrete from a shower. They thought they had it stopped and they didn't. I had to call them back out after they weekend. Ricky assessed the problem and determined the correct problem the second time. They did not charge me for the second time. I am still considering using them again, because the problem still hasn't been fixed, because it is going to require a lot more expensive job to do it. They didn't repair everything that I asked them to repair.

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Have called them twice and both times they responded quickly. Thoroughly checked out problems (I have issues with 20 yr old home and hard water deposits blocking pipes) and cleared them. (Not their fault I had more than one blockage, requiring a return visit.)

I was very happy with the work. They did the job cheaper and a better than anyone else.

When called, I had to PICK-UP the plumber, take him to my business, take him to the hardware store, then return him to where I found him (alongside the interstate). He then 'repaired' a broken pipe which had to be 're-repaired' afterward. When I asked for a refund from the owner's wife (Lisa, I believe), I was told 'No', and that I sounded like I had PMS and obviously 'Not having a good day'. Keep in mind that I'm a 6ft. 3in. tall, 230 lb., 40 year old male. Keep in mind that the first bill was too high, and I called the owner to re-negotiate the price. We agreed on a new price BEFORE I discovered the leak in the 'repaired' section. The response that I received was insulting, to say the least. The woman was rude beyond belief. I will warn all my friends and business associates about this behavior.