Quality Computer Systems Inc

I took my computer in Friday, 13 Aug 2013.  Left it to be cleaned of viruses.  Told they would get to it the following Tues the17th.  On 26 Aug I finally went in to pick up my computer, ready or not.  It was ready and costs $170 for two hours work.  I asked when it was ready to be picked up and was told it was ready the 16th.  10 DAYS AGO.  When I asked when was I going to find out it was ready I was told " they"  were supposed to have called to let me know.  I told the man " I don't know who 'they' are, but they didn't".  All I got was "I'm sorry, I will speak to ...... about it".  I will never take my computer back there again, nor will I ever recommend them to anyone.

I went into the store about an hour before they closed.  The salesman was not pushy, but was very helpful in finding us the right computer to fit our needs.  We're still getting used to using the computer, but we think we are really going to like it and we are happy with this company.  We were recommended to them by a brother-in-law who is knowledgeable about computers.  The service was excellent.

I received the following e-mail in reply to my complaint: Thanks for your information, it was very informative, but I am a little puzzled. You state ?I would NEVER recommend Quality Computer to anyone?. What would you like me to do for you? I replied:Steve, NEVER is what I said to Mark when I had reached my limit of patience with him. If a friend asked how my experience was with QC, what would you expect me to say? I don?t want you to do anything that you do not want to do willingly and from your heart. Please reread my final paragraph in the original e-mail as it states that my purpose was to make you aware that your folks are sadly lacking in Customer Service skills and in the long run it will probably hurt your business. But you have been around a long time and I was a failure at ownership so why listen to me. The impression I get from your reply is that you know that your guys are not customer oriented and don?t seem to be too concerned or particularly care. My hope is that the hardware I purchased from you will perform for the next 6 years as my Dell did. I can only imagine how long it would take to repair my system. Also I have no information on the warranty period for the PC. Other than that all is just peachy. Gary Roberts nd the beat goes on as I sent a follow-up e-mail:Steve, NEVER is what I said to Mark when I had reached my limit of patience with him. If a friend asked how my experience was with QC, what would you expect me to say? I don?t want you to do anything that you do not want to do willingly and from your heart. Please reread my final paragraph in the original e-mail as it states that my purpose was to make you aware that your folks are sadly lacking in Customer Service skills and in the long run it will probably hurt your business. But you have been around a long time and I was a failure at ownership so why listen to me. The impression I get from your reply is that you know that your guys are not customer oriented and don?t seem to be too concerned or particularly care. My hope is that the hardware I purchased from you will perform for the next 6 years as my Dell did. I can only imagine how long it would take to repair my system. Also I have no information on the warranty period for the PC. Other than that all is just peachy. And I sent this e-mail: Steve, NEVER is what I said to Mark when I had reached my limit of patience with him. If a friend asked how my experience was with QC, what would you expect me to say? I don?t want you to do anything that you do not want to do willingly and from your heart. Please reread my final paragraph in the original e-mail as it states that my purpose was to make you aware that your folks are sadly lacking in Customer Service skills and in the long run it will probably hurt your business. But you have been around a long time and I was a failure at ownership so why listen to me. The impression I get from your reply is that you know that your guys are not customer oriented and don?t seem to be too concerned or particularly care. My hope is that the hardware I purchased from you will perform for the next 6 years as my Dell did. I can only imagine how long it would take to repair my system. Also I have no information on the warranty period for the PC. Other than that all is just peachy. And lastly I sent this e-mail: Steve, I?m sure you are waiting with bated breath for this e-mail from me. I intend it to be the last one to you on this subject as I was able to speak with Brad Spiegel in person today when I picked up the correct power cord. It was enlightening to meet yet another rep of QC that does not understand, or listen, to a customer with a valid complaint. When I started to explain my situation to Brad in your office, he stopped me, saying that QC had learned something from my experience buying a computer from you. He was happy to explain all the problems you encounter in charging enough to make it worthwhile to transfer user data because of hardware restrictions that I had no knowledge of. I waited to see if he had anything to say about learning something about dealing with an unhappy customer with a valid list of problems that should not have happened if only a small portion of empathy was available from the sales person to the technician that installed the system to both of the owners of the business. Sadly he did not seem to even be aware of my concerns so I decided that it was hopeless to try to get through to anyone at QC and I have folded up my tent and leave you to continue to ignore customers who do not have any, or only a little, knowledge of your business. Please answer one question for me please. W hat is the warranty period on the PC you sold me?