I have never experienced this kind of customer service from a floral company in all my many years of ordering from all over the USA. To hang up on a customer that was willing to place a second order from you is beyond rude! I was willing to give them a second chance. Beyond disappointed! I have pictures of the order page and what my niece received and will upload as soon as I learn how.
Description of Work: I ordered the junk food arrangement for my 16 year old niece in the hospital. The arrangement was nothing like the picture and was not delivered same day as stated on order. If the company was out of the advertised container they should have substituted something more appropriate and closer to what was advertised. Instead it was a poorly put together wire basket with a horrible bow delivered a day late.201 I called and wanted to ask why my order was different because I was never contacted about a change. The lady Linda who stated she was the owner, never let me ask anything just said the basket was more expensive and if I wasn't happy then not order from them again and hung up on me. I was never rude and was also going to place another order for my grandmother to send to my niece, and stated so at beginning of call. I just wanted the company to know I wasn't satisfied and maybe they could have apologized and made the next order a little better. What I paid for and what I got was a big difference. I have pictures of the order page and what was delivered a day late.
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FAQ
PETALS FLOWERS & MORE is currently rated 1 overall out of 5.
No, PETALS FLOWERS & MORE does not offer free project estimates.
No, PETALS FLOWERS & MORE does not offer eco-friendly accreditations.
No, PETALS FLOWERS & MORE does not offer a senior discount.
No, PETALS FLOWERS & MORE does not offer emergency services.
No, PETALS FLOWERS & MORE does not offer warranties.