HERITAGE REALTY

In the course of my business, I have had to work with several property management companies in various states. Heritage Realty is the WORST that I have experienced. In my time working with Heritage Realty, they have shown that they hold their interest 1st and high above the interest of the owner. First, Heritage Realty does NOT provide statements, invoices or responses to concerns in a timely manner. On numerous occasions my statements were provided weeks late with invoices missing. When I would contact Heritage with questions or concerns, I would rarely receive a response after the first attempt. Heritage Realty charges exorbitant (10%) late fees to the tenant, which they keep entirely. A tenant reported that they will not accept rent if the late fee is not included. As the owner, I do not see the late fee, but I am responsible for the eviction costs. Heritage Realty evicted a tenant for non-payment of rent, when the only portion missing was the late fee. Additionally, they were evicted with out notifying me as the owner. I discovered this on an invoice, which I receive months after this eviction occurred. On numerous occasions, I found questionable charges on my invoices. Once, I was charged because a tenant was not home for an appointment that the property management arranged. I, as the owner, have no hand in scheduling appointments or control of the tenant's time. Why am I being charged for the tenant not making an appointment that is entirely handled by the property management? Another time, I was charged more for the repair of an item than it would have been to replace the same item. Also, Heritage Realty installed a $2500 air conditioner with out clearing it with me, even though our agreement stated that anything over $500 must have owner approval. These are just a few of the numerous examples of Heritage Realty's awful property management. If you are searching for a property manager in Macon, GA, choose another management.