DOT COM

I took my computer and left it with them to remove viruses from it. I knew it was infected with several. I was told it would probabaly be a few hours before they could get to it. Three days later I called to see if they had looked at it yet. I was told "you're right, you have several viruses". When asked how long would it take to do the work, I was told an hour, two at the most. I agreed to the cost and told them to go ahead. Over a week later I was finally called and told that it was ready. When I got it home, it continued to have some of the same problems as before, namely: it would not connect with any other site or link. When I would click on a link to another site it would lock up and have to be "control-alt-deleted" to exit. Then it would have to be rebooted to get back in. On several occasions when I called, I would get their answering service and be told they were "out on a service call" and would be given the message. The If the call was returned, it would be after a couple of days. I am convinced that this company does not have enough in-house personnel to adequately do quality work in a timely manner. I will not use them again.