DONE 2 PERFECTION LANDSCAPING

IT WAS DONE FAST, BUT HIS VERBAL GUARANTEE AND HIS GUARANTEED SATISFACTION PRINTED ON HIS BUSINESS CARD ARE WORTHLESS. WE GOT SEVERAL BIDS ON A LARGE BACKYARD LANDSCAPING JOB, INCLUDING A PAVER PATIO OF ~ 750 SQ. FT. DURING THE NEGOTIATING PROCESS, AUSTIN CRUM THE OWNER SAID HE WOULD PLACE SOME VERY LARGE CREPE MYRTLE TREES ( CALLED BAGGED IN BURLAP, B& B ). WE HAD SPECIFIED RED. TWO OF THE THREE ENDED UP BEING WHITE, AND HE STILL REFUSES TO CHANGE THEM. ALSO HE QUOTED US 2 B & B MAGNOLIA TREES, AND A B & B WEEPING YAUPON HOLLY. HE CHANGED THESE TO 15 GAL. , A MUCH SMALLER SIZE. ONLY 1/2 OF THE LARGE PLANTS THAT WERE SUPPOSED TO BE " B & B " ACTUALLY WERE. WHEN I QUESTIONED HIM ABOUT THE CHANGE IN SIZE, HE SAID " THOSE PLANTS DON'T COME IN THOSE LARGE SIZES ". WELL WHY DID HE PUT THAT ON HIS QUOTATION IF HE KNEW HE COULDN'T GET THEM IN THAT SIZE? WE HAD REQUESTED RED COLOR, FOR 16 AZALEAS AND 8 CAMELLIAS. AS IT TURNED OUT, ALL THESE PLANTS WERE DARK PINK, NOT RED. THERE IS A DIFFERENCE. WE STILL HAVE THE PICTURES THAT AUSTIN GAVE US SHOWING US WHAT HE WAS GOING TO PLANT. AUSTIN ALSO GUARANTEED THAT ALL THE PLANTS WOULD LIVE OR HE WOULD REPLACE THE ONES THAT DIED. AS OF THIS DATE 6 OF 8 CAMELLIAS AND 1 GARDENIA HAVE DIED. WE HAVE CALLED HIM ~ 6 TIMES, ASKING HIM TO COME TO OUR HOUSE, REPLACE THE WHITE CREPE MYRTLES, AND THE DEAD CAMELLIAS. HE SAYS HE'S COMING ( JUST TO GET OFF THE PHONE I SUPPOSE ) BUT HAS NEVER COME BY. WE HAVE GIVEN UP CALLING HIM. HE JUST DOESN'T CARE. HE HAS OUR MONEY. DURING THE PROCESS OF HIS CREW LAYING THE PAVER PATIO, THE CREW HAD GOTTEN THE PATTERN OUT OF SQUARE WITH THE HOUSE, AND HAD OVERLOOKED THE COLOR MIX. I HAD THEM PICK UP SOME LARGE AREAS AND RE DO IT. I WAS NOT IMPRESSED WITH THEIR ABILITIES WITH THE PAVERS. THE LAST DAY THE CREW IS RUSHING TO GET DONE. THEY SPREAD THE POLYMERIC SAND, WHICH IS WHAT BONDS THE PAVERS, KEEPS THEM FROM SHIFTING. AUSTIN SAYS JUST WET IT A COUPLE MORE TIMES. I HAD TO CLEAN SAND FROM THE PAVERS WITH A CHISEL FOR TWO HRS, AFTER THEY LEFT. SO THEN AUSTIN HANDS ME THE BILL FOR THE FINAL " HALF" OF THE AGREED TO PRICE. EXCEPT IT'S ~ $ 1000.00 MORE THAN WHAT WAS AGREED TO. HE SAID THE ORIGINAL AMT. WAS JUST AN ESTIMATE. WE STARTED ARGUING ABOUT THAT, AND HE PROUDLY INFORMED ME THAT HE HAD TAKEN OTHER CLIENTS TO COURT, AND HE HAD AN ATTORNEY THAT DIDN'T CHARGE HIM MUCH OR NOT ALL. DURING THE ARGUING, HE CURSED ME AND INSULTED MY WIFE AND I. I WAS INCLINED TO NOT PAY AND LET IT GO TO COURT BUT IT WAS MY WEDDING ANNIVERSARY, AND MY WIFE SAID PAY HIM THE EXTRA, AND GET HIM OUT OF OUR YARD, SO I DID. I HAD LOANED THEM SEVERAL TOOLS THROUGHOUT THE JOB, INCLUDING A WHEELBARROW, WHICH THEY TOOK, AND I HAD TO CALL REPEATEDLY TO GET THEM ALL BACK. I WAS A BUILDING CONTRACTOR FOR 12 YEARS. I KNOW THAT PROBLEMS COME UP. ITS HOW YOU HANDLE THEM THAT MAKES YOU PROFESSIONAL OR NOT.