Crosby Roofing & Seamless Gutters

They completed the job and got paid. There is warranty of 10 years on workmanship. The roof developed leak. I kept calling their office. They would say somebody would contact within 24 hours, but nobody did. It kept on going for weeks. I went to their office. Then they gave me the name of the person and his phone number to contact directly. The phone call to the person will go to the answering machine. No action. Their warranty is worthless. Be careful before hiring this company. You may find more trustworthy one around.

I have had many roofs done and gutters and never had problems. This company does not follow thru and is not dependable. You never see the boss and hear a great deal of sorrys and apologizes. I would never recommend this company. The employees leave the crap all over - old shingles, nails, wood, garbage like bottles and paper. We called numerous times and had many flat tires on the lawn mower and vehicles. Piles of nails left in the yard - brand new and old nails scattered. They use your electricity because they apparently cant afford a generator to take with them.This is the worst roofing company I have ever dealt with. If you want nothing but headaches and trouble - use this company.

I liked the price, but they really need to work on being punctual. The project manager didn't show up on the date scheduled for replacing the roof so I had to call and reschedule it. For the minor repairs on the gutters, they took their time sending out a group of young men who didn't do a good job. Also, some shingles of the new roof were already warped up after some months. I called the company to get these fixed and to have the repairs on the gutters done, but this time they took even longer to have someone contact me. This person said he would get back with me soon, which was several months ago. I am still waiting and decided to write this review to see if the company would be more responsive.

I got 3 estimates and Crosby was the least cost and by far the most professional. It took abut a month to get the work scheduled. Took about 16 hours to finish the job.

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Following days of torrential rainfalls, our roof started leaking again (we'd had repairs done over a year ago..NOT by Crosby).  We found Crosby Roofing in an online search and called and spoke with the congenial owner.  He told us originally it might be two weeks before they'd be able to fit me in (this rainy weather is good for their business but bad for us).  We scheduled an appointment for him to stop by and see the roof and discuss our options.  He arrived on time.  I emphasize this fact because he is one of the VERY few businessmen I've found that actually does what he promises.  He climbed the ladder to survey the situation and took lots of pictures to show us.  A simple patch job was NOT an option.  The original roofer had done a terrible job twelve years ago and our current shingles were basically sliding off the roof.  Richard gave us a price we could live with then gave us the really big bonus news that his crew was working on another job within walking distance of our home so they'd be able to do our roof within the next day or so.  He told us they'd be here between 7:30 and 8 AM and damned if they didn't actually arrive on time !  The crew was professional and efficient and worked until it was too dark to actually see...and they finished everything, including the cleanup.   Richard came by this morning to do a walk-around and to collect his fee.  I'm absolutely thrilled with him and his company.  I HIGHLY recommend this company.

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The rep Mr Tant was very friendly and responsive leading up to getting the contract but the crew that came out spoke little or no English so communication was not great. They removed the ventilation fan and patched the hole with a piece of wood. Tear off was ok with minimal damage to my plants & cleanup was good.They were in such a rush until they failed to make sure the decking in front of my home was level nor did they inform me of any problems. Instead they put the felt and shingles on that decking leaving an area with a dip in my new roof which I am sure it was swaying in as they walked on it before doing so. Upon noticing this problem I contacted Crosby roofing 3 times before Richard Crosby contacted me. He came out and informed me that he's not responsible for my roof having a high rafter or built on 24" instead of 16" and he'd have to charge me thousands more to fix the dip in my new roofing job.Surely his crew saw that problem before finishing that section. His words to me was simply it's new money. You just paid to have a new roof put on and won't even notice that dip in 6 months. It's just cause you're looking at it now. If we come back and put a string across it to show you it wasn't level to start with "Are you ready to square up on the work we've done so far?" Not are you 100% satisfied.He asked what crew did that and the crew with him said that crew not good. They got on the roof and the board started to give as they stepped on it I said see why didn't they see it giving at first? No answer except we only replace decking if its rotten not because its not level, you shouldn't have any leaks or you can call us back but never did I hear I am sorry it wasn't addressed before they covered it.I've looked at a lot of homes in my area older than mine with old and new roofs but everything's looks flat.Have someone in charge that can oversee the job and communicate with the owner every step of the project

I continued that I would pay once I returned home and inspected the work. Upon arriving home 3 weeks later, I noticed that the some of the downspouts were not in the correct place and not connected to the underground drainage pipes. One week later it stormed and the gutters in the front of the house filled up and broke the retention straps causing the gutter to buckle and warp. I called Crosby to notify them and they sent someone out. When the workmen came they looked at the gutter and said it needed another downspout (which I could have suggested had I been there for the initial installation.) He said he would have to come back to complete the repair. We scheduled it for 07/24/14@3pm. I drove 3 hours to be available for this appointment and no one came to repair this useless eyesore on the front of my house. I am so disappointed and beyond angry at this point. This is not what one would expect from a BBB affiliated company.

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Exceptional and professional cost effective work. have used these folks three times in last few years on two different residences. They could easily have told me that I needed a new roof on any of those occasions, and I would not have known any better.

The provided me what I needed at a fair price. All refuse removed. It is hard to imagine how anyone could have been better

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Made special effort to pull a man from one job to come and finish our job due to steep pitch of roof.  Felt we got great value for our money, and will use them again.

I really enjoyed dealing with Crosby Roofing. We had gotten several estimates prior to choosing Crosby. We felt Crosby Roofing was the most professional and gave us  the best price. They arrived at the time they told me and finished in the time they had estimated. My new roof looks fantastic and most importantly I am confident that it was installed properly and I am not worried about leaks anymore!

They put a new roof on the house.The job was started and completed satisfactorily on schedule.

I contacted them on a Saturday and my call was returned on Monday. An estimator came out about three days later. He checked two places that I had questions about and game me prices for both. The prices were better than two other quotes. After I agreed to the work, I was informed that they would be out in about two weeks. That was fine. I was at work when the work was completed. I actually forgot to pay right away, but I was not harassed. I payed over the phone and my receipt was emailed to me. The work looks better than the other gutters on the house.

Replaced shingles and cleaned gutters. James Bender was prompt and professional. Would recommend and would use again.
Just noticed they give Angie's List clients a 5%discount ....I will be using it!

They came and did the job right away and were through within 2 hours.  The roof looks great and no shingles are sticking up anymore.  I was very pleased with the service and with the professional way that the job was completed,

My overall experience with Crosby roofing was execellent.  From the beginning the communication was very good.  Colin Crosby showed up on the date that we set to give us an estimate.  He explained the process from start to finish and was very professional and articulate with his explanation of services. We signed a contract on that day and established a start date.  The crew showed up on the day that was agreed upon and immediately started to work. They completed the work in one day and cleand up the old debris.  I met with the lead planner Blake a few days later to do a walk around to perform an inspection and to address any issues/concers.  I had none.  Crosby Roofing did an execellent job and I would recommend them to anyone.

Our experience with Crosby Roofing was painless, and in the world of home repairs, that is high praise.  From the outset, I was impressed by the responsiveness to our inquiries.  Phone calls were answered immediately and the two times I had to leave a message, my calls were returned within a few hours.  A small anecdote to illustrate my point: as the crews were tearing off the old roof, they inadvertently were tossing the old shingles onto a small tree planted near my house.  I called the crew manager to ask them to be more careful, and within three minutes, all work on my roof stopped while the tree was covered and cleaned up.  I didn't have to ask again.
When we contracted with Crosby to fix the roof we were given a rough estimate of 6-8 weeks before they could  begin.  The reason for the delay was because of the backlog of roof replacements that were needed after the hail storm.   We didn't mind, because although our roof was damaged, it wasn't leaking so there wasn't a real sense of urgency.  They ended up replacing our roof well ahead of the estimates--in about three or four weeks, as opposed to the 6-8 they originally estimated. So that was a nice surprise.
The crews were efficient, punctual, diligent, and respectful. They were done in exactly the amount of time they said it would take, which was 3.5 days.  And while they created an awful mess while they worked, the yard and area surrounding the house were spotless at the end of the day.  The roof looks great.
No job of this magnitude goes without a few problems and no review would be honest without mentioning them.  But I would like to say that it's not so much the problems that occur, but how they are addressed and rectified, that is the measure of a good company. One of their trucks cracked our driveway as it was dropping off the dumpster for collecting the old roof tiles and other waste. I had to make one phone call to address that. The crew manager was at my house half an hour later, took responsibility for the damage, and arranged for a thorough repair.  Then monsoon season hit.  We had rain and rain and rain, but as soon as the sun looked like it was going to come out and stay out, the driveway was repaired.   I was not asked for a single penny until I was satisfied that my roof was repaired to our expectations and that the drive was again whole.
On balance, the experience was great.  We have had lots of experience with home repair organizations, ranging from the miserable to the excellent.   I would definitely categorize Crosby Roofing as excellent.

The company was very professional and quick from start to finish. The
estimator had a very fast response to my call and I didn't have to wait
long at all for a quote. They also worked very well with my insurance
company. When the work crew came, I was surprised at how the workmen
carried themselves. I'm used to a bunch of shirtless guys with fowl
mouths, but Crosby roofing was very professional. The crews came in,
completed work in a timely manner, and even did a great job cleaning up.
Now that I have this nice new roof. They did such a good job on the
roof I had them do new siding as well. It was a seamless project as they
started the siding just as the roofing was finished. Great job all
around. Thank You Crosby.

Mr. Crosby came out and gave me an estimate the day I called. It was for architectural shingles and was a better quote than other roofers in town. His crew came out within that week and got the job done in one day. They did a great job, and I would definitely recommend them to anyone who needs a roof. Crosby Roofing has done many of my friends roofs and gutters, and they are all very pleased.

The company was very professional and quick from start to finish. The estimator had a very fast response to my call and I didn't have to wait long at all for a quote. They also worked very well with my insurance company. When the work crew came, I was supprised at how the workmen carried themselves. I'm used to a bunch of shirtless guys with fowl mouths, but Crosby roofing was very professional. The crews came in, completed work in a timly manner, and even did a great job cleaning up. Now that I have this nice new roof, I'm going to have them put on new siding so my how looks like new again. Thank You Crosby.