BERT MAXWELL FURNITURE CO

I bought Lazy Boy furniture from Bert Maxwell Furniture in Macon, which has a lifetime warranty. They had a bad attitude when I had to take the furniture in for repair, and an even worse attitude when I picked up the furniture after having to pay several hundred dollars for the work which was under warranty. The employees and the owner were complaining saying my furniture needed to be thrown in the trash and saying that my furniture is obsolete. First of all, that is not the way to conduct business. It's rude and unprofessional. They're great when you're spending money your hard earned money with them, but worst customer service I've ever had in my life when they have to do some actual work on that same furniture that you purchased from them. I'm all about supporting your local family owned business, but never again from them. They've definitely lost my family and I as customers.

The store is huge and has been there for many years in Macon GA. The sales person with whom we communicated on the phone, Darlene Jackson, went above and beyone to take care of our needs before we ever got to the store. Upon arrival at the store, she greeted us warmly and made us feel welcome and at ease. She showed us what we were looking for exactly, gave us choices on coverings and then answered all questions immediately. We were introduced to Mr. Maxwell and were given all the warranty information and then we were wrote up and completed the deal. They special ordered us the furnishings that we wanted for no additional cost and were better to us than any other La-Z-Boy furniture dealer we went to. Service after the sale included a hand written thank you card within 24 hours. We did call back once as the MRS. was interested ion another chair and Darlene got us answers immediately.