True Quality Roofing

Jan A. 10/2023 My roof was badly in need of replacement. From my initial consultation with Jay, I felt confident and assured that I would be getting a first-rate, professional job at a reasonable price. That's exactly what I received. Everything stipulated in the contract was done and even beyond. I would not hesitate to employ True Quality in future.

The team at True Quality Roofing really are a professional group of guys. They were in my neighborhood replacing one of my neighbors roofs and I stopped and was able to speak to Bryan. Bryan came out to inspect my roof and was quick to determine the problem. He was easy to communicate with and responded in a timely manner. He took his time inspecting the roof and was very knowledgeable. The guys came out, replaced our roof, and were a very professional crew. They were extremely helpful and I would definitely recommend them. I will use them again!

Very well!

Very poorly. They were going door to door in my neighborhood, and I wish now I had never become involved with them. Several items listed on my contract were not completed correctly (i.e., removal of my "old" satellite dish) and they "stole" my nearly new attic vent fans and left the wires bare in the attic - we were to discuss leaving the fans, but they removed them without informing me. I upgraded the shingles on my roof but was never given any guarantee on the new shingles. My contract clearly stated that they would adhere to what my insurance paid, but after the job was completed, they billed the insurance an additional $5000, which included work they did NOT perform - such as reinstallation of said attic vent fans. I had to retain an attorney in order to ensure that I only needed to pay the balance due from the insurance estimate. As a follow-up, in February of this year I had a roof leak which was determined by the roofing company I hired to repair it that it was caused by flashing being installed upside down. The subsequent claim to repair all the damage in the home due to this roof leak was nearly twice the cost of the roof replacement peformed by "True Quality."

A great job...

Jay came quickly to inspect our roof. He was very thorough in his inspection, as well as transparent on what the issue was. He was able to make minor repairs same day, and was reasonably priced. We would gladly use his company again!

Jay was prompt and friendly when he came to do an inspection of our roof and remove debris and trash left by builders. He took his time inspecting the roof and was very knowledgeable! Should we ever need more roof work done we will definitely use True Quality again.

I found True Quality Roofing on Angies list and read their reviews. I reached out and spoke with Jay. About 3 months ago, I called about a possible repair and Jay came out the next day. He inspected the roof and we discussed what needed to be done. I asked when they would be able to schedule it and he told me he would do it while he was there. If that’s not service I don’t know what is! Jay was super professional and courteous... not to mention timely. Thank you so much for what you do. I was concerned about the repair and it was fixed within a day!

I recently had roof damage due to several hail storms. I contacted my insurance agent and friends for recommendations. True Quality Roofing had the most sincere, real reviews. One call, and Jay was here the same day to inspect my roof and explain exactly what needed to be done. He met with my adjuster and everything began to happen. I had several occasions to speak with other employees at True Quality Roofing, they were always very understand, helpful, kind and polite. The crew from True Quality Roofing were punctual, efficient and worked non-stop. They handled every detail with the insurance company and the install. I can't say enough about TQR and their people!!!

Very prompt, showed up with proof of insurance (which seems rare these days), got us on the schedule in a reasonable time frame, and had room to reschedule due to rain. Showed up on time to get started, and finished in a day (as expected).

During the initial visit I asked for help to remove a tree from the garage, tarp the damaged section, and provide an estimate for the work (including electical). He said they would "help me out" and could probably have this all done in about a week or two. After the tree guy was a no-show, I had someone else take care of that and the tarp. I informed him that the tree was out of the way and to proceed with writing up a contract. The next day, work was started without my knowledge while I was at work (still no estimate or contract). He refused to provide an estimate without the scope from the insurance. Once the scope was provided, he said he needed the numbers as well. Again, I told him I needed an estimate because some of the things were not on the scope that I wanted to add (I.e. gutters, leaf guards, etc). During the last phone call he finally just blurted out a flat price for the work, and then he said I just need to find someone else to do the work.

Dwight was was very informative about everything that was going on with my roof. He arrived right on time and told me exactly what needed to be done. I will definitely used their services in the future.

Very well.

Service was excellent. Everything was on time and the quality of work was as described.

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That one went okay. They did not come the first time but eventually they arrive. They did a good job. There was a delay but because they did a good job, I was okay with it. They cleaned the roof. They did a good job. They cleaned the roof. They removed the leaves.

I wanted to write a quick review to share my experience with True Quality Roofing and, more specifically, with the representative who helped us throughout the roof replacement process, Reid Filipiak. He's a Project Manager. Our roof ended replacement because of storm damage. We contacted True Quality Roofing after reading glowing reviews on Angie's List and Google Reviews. We were not disappointed! True Quality is a factory certified contractor for the GAF Weather Stopper Lifetime Roof System, which places them in a very elite group, with an outstanding warranty. From the beginning to the process, through the dealings with the insurance company, during installation and after the job was finished, Reid was thoroughly professional and efficient. Communication was plentiful and he was extremely quick to respond to all of our questions/inquiries. He walked us through the process step by step and his crew (all part of the company) did an outstanding job inside and outside our home. No debris was left behind and clean up was thorough and meticulous. Still, Reid was there before, during and after to make sure that everything went smoothly and that we were satisfied. We're very pleased with the final results and will not hesitate to recommend this company to anyone who's looking for roof replacement and related services. Also, we urge you to ask for Reid specifically so that you can receive the outstanding customer service that we did. He's a true professional and brought a very personal and individualized feel to the whole process, which we appreciated. Thanks True Quality and thanks Reid!

No leaks noted since job was done.

They repaired the roof in a timely manner for exactly the amount quoted.

They were very professional and on time. And they informed me that I have one minor leak but it was no due to the roof deteriorating, it was because somebody celebrating shot a gun and the bullet hit the roof and attic. And they plugged the holes. They showed me the pictures about the work and the beam caused by light with the bullet. And after they finished, I haven't had any problems.

He and his team inspected the roof, replaced the broken shingles. He filed ins claim for us and got us covered.

Great. Jay and his crew were great to work with. They were professional, and worked quickly and efficiently. Jay was upfront about the timing and cost of the project. We are very satisfied with our new roof, and highly recommend True Quality Roofing.

He did his best within the scope of the service requested. He mentioned that he would send a report on what he found with suggestions and I am still waiting on it (several months have passed).

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I had to pay another $250 more. It was a good experience. Since the repairs have been made, no problems.