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About us
Crystal Clear Pools & Spas, Inc., has served Loganville and the surrounding areas since 1996. We take pride in quality workmanship and excellent customer service. Call for a free estimate today.
Business highlights
Se habla espanol
29 years of experience
Services we offer
Concrete and Vinyl Swimming Pools
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.220 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
55% | ||
5% | ||
0% | ||
0% | ||
40% |
Filter reviews by service
Showing 1-20 of 20 reviews
Phil M.
Aug 2024
Horrible customer service and workmanship. Lied about installed features. Quoted 4 months from groundbreaking to swimmingâ ¦took 10 months. Zero business integrity. Run from this company!
Bobby B.
May 2023
Quoted 4 months from dig to swim took 9 months of hounding them weekly. Poor communication, flat-out lies about when they or subcontractors would be there, ignoring multiple calls and requests, and finally refusing to repair things that were not done correctly. We have spoken to many in the same situations or worse do not use crystal clear!
Lorna M.
Jun 2020
We signed a contract with Crystal Clear Pools & Spas for the construction of an 18x36 vinyl pool on August 5, 2019. As of today, June 2, 2020 we have a dug hole surrounded by a concrete deck, boxes of equipment that have been in our side yard since October 2019, an installed pump, and trash left by the work crew. The concrete was finished on April 9, 2020, since that time we have not been visited by a work crew. We have texted Jeff Alvarez on multiple occasions to ask when we can expect work to be completed. Mr. Alvarez has given us dates to expect workers, the delivery of our liner, etc. As of this writing none of the things Mr. Alvarez stated have come to pass. I asked Mr. Alvarez (in February 2020) to please have the pool completed before my son's May 20th high school graduation and his departure for Navy basic training on June 10, 2020. The pool remains incomplete. We requested a meeting with Mr. Alvarez and Mr. Burnham the week of May 11, 2020 to discuss a completion date. The request, like other messages, was ignored. We have paid Crystal Clear Pools & Spas $34,000 and our pool is not usable. I hope CCPS will finish our pool before June 10th, but I am doubtful. I would not recommend CCPS because they simply have not earned my trust and I would not want anyone else to be put through the wringer.
Elliot N.
Mar 2020
Their work is mediocre at this point, it looks like they will never finish. I think they are having money problems borrowing from Peter to pay Paul. I just want the job done.
Jamie A.
Oct 2019
Crystal Clear communicated well throughout the entire process. They were their to help anytime I called Jeff or Butch. Years later Butch still answers the phone when I call and has been more than helpful anytime I call.
JAMES C.
Jul 2019
Concrete Pool Installation
I am putting this exact review back on Home Advisor. I got with Butch last August 2019 and was promised if I removed the review, they would make the necessary repairs. That was 9 months ago, still nothing has been done. The worst experience ever, had gunite pool installed 3 years ago. While still under warranty, I noticed the concrete decking was settling bad, coming off the tile, causing severe trip hazards around the backside of pool. Butch stated they would correct the issue, they wanted to let it settle more, that was over 2 years ago. Zero communication from Butch or Jeff. How do stay in business with this kind of customer service. I got 100s of pictures showing their terrible work. It is embarrassing to have family and friends over and seeing the shape the pool is it. The entire back side of the pool has gaps in tile and concrete! I also forgot to mention, broke up my driveway and sidewalk with their equipment, even though I had purchased all this plywood to protect it from cracking, did not need it, did not care, not their problem! Hopefully, Home Advisor will remove this sorry company from their list of recommended pool installers!
Rebecca H.
Apr 2019
It was impossible to get them on the phone. They did a horrible job grading and we have flooding going under our house when it rains. They were supposed to fix it but never would. Multiple problems and they would never call back. We paid for salt for our pool but they never it it in the pool. Terrible company!!
Laura W.
Mar 2019
Hands down the best pool company I have ever dealt with. The professionalism of this company surpassed any pool company I've ever dealt with in the past. Thank you so much!
Jamie F.
Feb 2019
They are only getting one star because there is not an option to give anything lower. Do not use this pool company! Despite that fact that the pool builders knew she was dying of brain cancer, it was not done when she passed. They told us that it would be done in a few months. They signed a contract on July 5, 2018, did not start the build until September 10, 2018, and have worked an average of about 1 day every 5-6 weeks. We are now in February of 2019 and still nowhere close to a finished product. There is little communication from the owner or builder and our family member who was paying for the pool passed away December 12, 2018. We are desperate to get this thing finished and one of the homeowners is having to seek legal advice to get it done. Do not use this company. EDIT: Since this review was initially posted in February 2018, we are now getting better communication from the company's representative and there has been some development on the pool. However, we are still waiting for a finished product as of 03/08/2019.
Elizabeth B.
Aug 2018
We hired this company back in the beginning of April 2018 to have our pool completed. All we have four months later is gunite shot and the tile isn't even finished. They take your money and then you wont hear from them for weeks! They have horrible communication. I would not recommend this company to anyone!!
Sindy S.
Dec 2016
I would not recommend them to anyone, they don't follow up with what they say they will, they take on too many jobs and can't give you the time and quality you pay for.
Shay W.
Sep 2016
Concrete Pool Installation
They really cared about what I wanted in a pool and considered my budget. They didn't try to sell me lots of other things. Very considerate people.
Diane N.
Feb 2016
We obtained several bids for our pool project. Butch provided in-depth advice and information in pre-contract discussions, and he explained clearly the array of âcost-driversâ that are involved in construction of the pool we wanted. Butch and Jeff delivered a high quality product in all respects. They delivered on every promise and offered a comprehensive contract with guarantees for a price that was both competitive and inclusive. In each phase of the project--including excavation, rebar and plumbing, gunite, stone work, decking (Kool Deck) and rock ribbons, pebble finish, electrical/gas and equipment installations, and final grading and cleanupâthe work crews were focused, competent and skilled, organized as an efficient team, and friendly. Butch and Jeff gave us sound advice on the shape of the pool, color of Kool Deck, rock ribbons in the deck, adding a water feature, and best pebble finish color. They respected our wishes on details such as the choice of waterline tiles and layout of the site. We learned that the equipment provided under the contract is of high quality (with warranties). Delays on the project were really due to weather conditions that were not within the control of the company. In fact, the overall time frame of 3 months, interspersed with long bad-weather delays, gave us valuable chance to think through and learn about the process as well as to decide on additional features. Following completion, working with Gwen for our pool service is another very good experience. Looking back on the project, we never had to be concerned about whether the job would be completed to our satisfaction because we had complete confidence in Butch and Jeff who were always available and responsive. We are very pleased that we chose Crystal Clear Pools and Spas as the ideal company for our pool project. We highly recommend them. Diane and John N. in Athens, GA
Bob H.
Sep 2015
Butch & his team are amazing. I could not have asked for more. They went the extra mile & exceeded our expectations. We couldn't believe how easy they were to work with. They coordinated the pool along with our decking & landscaping created a paradise in our backyard that our family & friends have enjoyed over the summer. I would highly recommend them to build your pool.
Amber D.
Apr 2015
Crystal Clear Pools have been amazing. Butch, Jeff and their entire crew went above and beyond my expectations. We built an in-ground pool for a special needs child. They came up with a design that included a built in ramp that was seamless in the pool design. We had some septic tank location issues. They worked with the city planners and engineers for all the proper approvals. Had it not been for their extensive knowledge & professionalism, the pool could have never been built. I am grateful for all their hard work and look forward to working with Crystal Clear Pools in the future.
Russ F.
Apr 2015
The pool is beyond our expectations! It is exactly what we were envisioning and more. We were going for a natural oasis for our farm, and Butch helped us choose the right stone, tile, and pebble tec to achieve our dream pool! You will not be disappointed with the quality and service!
Ben H.
Apr 2015
I have used this company twice. The first time was to install a inground vinyl pool, which I had an outstanding experience. So I hired them again when I moved to install a gunite pool, which again I had an outstanding experience with them. I would recommend them to anyone thinking of putting in a pool. Great experience all the way around down to the customer service. To date they still service my pool!
Bud J.
Jun 2014
Concrete Pool Installation
Excellent results with the finished product - ~20,000 gal concrete pool with ~2000 sq ft of decking. I recommend Crystal Clear Pools and Spas to anyone looking to build a new pool. Price is competitive and results were satisfactory. Project took longer than planned, was difficult to track contractors and their schedules multiple times, work quality was good, core folks from Crystal Clear were responsive but not very communicative.
Ricky M.
Nov 2009
Crystal Clear was on time and everything was finished promply and when there was a problem it was taken care of as quickly as possible. I am very satisfied with the team at Crystal Clear Pools. Ricky McDaniel
Steve J.
Sep 2009
Working with the people at Crystal Clear Pools in Loganville was great! They were very knowledgeable and friendly. They worked with us in every way possible. We will be customers for many years and will recommend them to all our pool friends.
Licensing
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FAQ
Crystal Clear Pools & Spas is currently rated 3.2 overall out of 5.
Crystal Clear Pools & Spas accepts the following forms of payment: CreditCard
Yes, Crystal Clear Pools & Spas offers free project estimates.
No, Crystal Clear Pools & Spas does not offer eco-friendly accreditations.
No, Crystal Clear Pools & Spas does not offer a senior discount.
No, Crystal Clear Pools & Spas does not offer emergency services.
No, Crystal Clear Pools & Spas does not offer warranties.