"This statement is intended to clarify key details that were not included by the customer regarding the day of the concrete pour. Our team at Best Concrete encountered unforeseen issues involving a wooden plank located underneath a shed—something that was not mentioned during the initial bid or inspection upon initial bid the area was cluttered with various items, complicating access. In addition to removing the wooden plank, our crew also had to deal with water that had accumulated beneath it, further delaying the process. These unexpected challenges required us to work faster than usual, During the job, we maintained open communication with the customer, who expressed understanding at the time. After successfully addressing the plank and water issues, we moved forward with framing. Due to these complications, there was initially not enough concrete, but instead of delaying the project, our team covered the additional concrete bill ourselves—something we also explained to the customer. Throughout the pour, the customer asked us to keep the slab at least one inch above the ground, and we ensured the slab was properly leveled to prevent water from flowing back toward the home. It’s important to note that no serious concerns were raised until the end of the project. Despite our efforts to explain the situation after completion, communication broke down. At Best Concrete, we pride ourselves on delivering quality work at affordable prices, as reflected in our numerous positive reviews. This particular situation was disappointing, especially given the understanding shown by the customer earlier and our willingness to absorb additional costs to complete the job under unforeseen conditions."