Trade Route Air Solutions

On Friday, July 26, 2024, Leafus (Leaf) from Trade Route Air was scheduled to arrive at my home for an air duct and dryer vent cleaning appointment. I reached out at 11:15am for an ETA because I had not heard anything from him. He did not answer, but he called me back at 111:19 am and stated that he was getting gas and that he would and be there in about 20 min and He finally arrived at my home at 11:45am. He serviced the air ducts first, before servicing the dryer duct. Upon going upstairs for a wellness check, I immediately noticed that Leaf had not fully pulled the dryer from the wall, which would be expected in order to complete the dryer duct cleaning. I asked him how he was able to reach the wall without pulling the unit out, as I have the largest dryer Samsung makes (DV56H9000EP 9.5 cu ft stainless platinum, which stands at 44 and 7 He demonstrated how he reached the piping on the wall by placing his left hand on the top left corner of the dryer and his right hand on the bottom right hand corner of the dryer and used his and body strength to lift himself and citing I could clean it (the pipe that leads to the roof) without getting behind the dryer He then asked me to follow him outside so that he could show me where the dryer vents out to. Due to the dryer vent casing having an angle on it, I asked him how he was able to ensure that the vent was properly cleaned if there was no up-close visibility into the area. He stated that he was able to secure the blower all the way to the top and felt confident about the work he completed. Upon testing the dryer, we were immediately made aware that the hose was not secured onto the wall as dryer lint blew all over the room. That is also when we noticed the damage to the top of the dryer and once we powered it on, the sound that it made let us know that something was awry. I texted the images to Leaf and sent him a video about the damages. He stated that he wanted to come over with a plunger to see if he could remove the dents. We rebutted this request because he is not a known dryer repair technician and we do not want to incur any further damage. We then asked Leaf to escalate this matter and to get back to us with a viable solution. Someone named Jo called me to offer a refund of the dryer vent cleaning fee of $50. We feel this is an unacceptable resolution because my dryer is not functioning like it did before Leaf used his upper body strength and; to damage the top of the dryer, forcing something within the dryer to be and making a terrible grinding noise.

MR LEAFUS THOMAS DID A THOROUGH CLEANING OF MY AIR DUCTS. VERY PROFESSIONAL AND MADE SURE I WAS SATISFIED WITH THE JOB BEFORE COMPLETING THE WORK.

I appreciate the level of professionalism and efficiency of service provided by Mr. Leafus! The air circulation in my home has improved tremendously and I am satisfied. Thank you for your services.

Mr. Leafus was very knowledgeable and did such a great job cleaning my air ducts. I was amazed by the before and after photos he took of my dirty air ducts and could not believe that was circulating in my home. My ac feels like it gets cooler faster now and the overall air quality smells much cleaner, even my teenage son noticed. My allergies have gotten much better since the cleaning and to my surprise he found black mold and took care of it for me. As a single mom and first time home owner I had no idea the importance of having your air ducts cleaned and how much it could impact your health. Thank you Mr. Leafus for educating me and doing such a great job. I highly recommend him and will be sending everyone to him!