Top Turf Lawn Care & Pest Management

My mother had been using Top Turf for years. Slowly overtime the lawn started to deteriorate. At no time did a Tech suggest there was an issue and that they should probably stop the service they were providing until they solved the dying grass problem. They just decided to continue putting chemicals on dirt and charging us for it . Eventually, we had someone come out, and let us know the dead frass was caused by a fungus. They stated that it would be September before they could treat it which meant I would have to spend more money than I already had treating the lawn, then need to sod it when all this time and expense could have been avoided. If they are experts in the industry , you’d think they would mention there was a problem instead of continuing their service and applying their products to the dirt in our front yard. I contacted customer service or “should I say customer no service” and their apathetic and condescending attitudes made me realize I needed to discontinue their worthless services. The manager that I spoke with actually said “it’s a bummer“ that I feel the way I do and it “sucks“ to lose a customer. Seriously? Who talks that way and what is my mother been paying for for at least 20 years ?

Twice, they have sprayed herbicide on recently planted areas. They wiped out my vinca minor, and then the creeping jenny that I planted to replace the vinca. In addition, they sprayed my azaleas that bordered the area, causing shrub damage each time.

After living in our home for the last three years, we made the decision to focus on on our yard and did a complete overhaul last fall. We killed our yard, raked out all of the top layer, had topsoil applied to even out a slope, over seeded, reseeded as needed due to rain, fervently watered and cared for our new fescue and by March it looked amazing. It was costly, but we were so happy at the amount of progress achieved in such a short amount of time. In March, our landscaper recommended to start looking into companies that could assist with preemergent and weed control and unfortunately we did not do a lot of research into the best Atlanta company to use. We noticed a sign in a neighbors yard and decided to schedule a consultation with Top Turf to help educate us on the needs and best approach for our yard. They were very nice upon the initial call, set up a call back for a supervisor to come and meet with us to go through our yard to help identify troublesome areas along with educating us on how to best help our yard thrive, we are after all not well versed in yard and lawn care, hence the need for a company like Top Turf. No supervisor ever called or walked through anything with us but figured that they knew what they were doing and we trusted them to do just that. After a few weeks we started to notice weeds popping up. We called regularly as they continued to multiply. The first call we were assured that some weeds were normal due to the spring and rainy season but that they would come anytime between treatments at no cost to touch up any weeds they hadn't gotten control of. Over the course of the summer, we continued to call. We asked for the person in charge of our route to schedule an appointment with us to meet in person. We had some concerns, we wanted to understand their processes more clearly and we wanted to make sure that they understood our yard, as we had put A LOT of time, money and love into growing our yard. At no time did anyone call. We would come home and there would be a billing statement in our mailbox showing that someone had treated our yard, along with the bill. The most frustrating part of our experience with this company is that from the very first time they came, they never accurately identified our fescue grass. The employees we experienced, while I'm sure some are knowledgeable, seem to be uneducated in the knowledge of grasses, weed types and needs of lawns. We assumed that a technician would be well trained to implement a tailor fit plan for each yard they were treating and as we learned the very hard way, we were wrong. After 90% of our yard turned to an infestation of weeds of 9 different kinds, I contacted 4 other highly sought after companies that all did their own assessment of our lawn and the issues. All were consistent, all would have been manageable had they maintained a communicative relationship with their client and because of Top Turf we lost an initial 3000 investment of a yard that should have been thriving currently. After refusal of the owner to call us we went through multiple debates with Charles, Kevin Kaus and Douglas. They eventually agreed to kill our yard, seed and aerate and zero out our balance because of the issues. We are continuing to receive an overdue bill and when I reached out to Kevin Kaus his reply to me was that our yard was infested with weeds when they started service (I have pictures, it wasn't), the amount owed for the treatments performed was owed and that there is no guarantee that they can control weeds. So essentially, they say, is that nothing is guaranteed and they cannot guarantee to maintain your yard beyond infestation. J wish I was clearly made aware of this before we started using their service, as we would have found a different company. I highly recommend doing your research when choosing an established and respected company, because I now know they do exist in Atlanta. They ruined our yard, wasted our initial investment and basically told us to get over it and to submit payment or it would be sent to collections.

Service was good

After a couple of months and 3 treatments... it's looking much better! (One treatment was free as a weed treatment follow-up.) If I remember correctly there is a discount for prepaying. However, I did not choose to prepay. I wanted to see how things went before doing so. This was based on comments from others not receiving full refunds for prepaid services.

Customer service is HORRIBLE. I called to cancel service and was told I would receive a refund for the balance of my pre-paid year service. What they FAIL to tell you is that there is a $10 check processing fee, along with additional hidden fees they add. So the $111 that was owed back to me ended up at $52! I never take the time to write a review but I felt this company's deceptive practices needed to share with other consumers.

Pleased with the company! I have been using the company for several years. They follow our prearranged scheduled services, send notifications when they are arriving, and they do the job well. I will continue to use TopTurf.

So far, so good. They come when they're supposed to and the weeds have taken a hike!

They have been servicing our yard since August 2016 with the completely wrong product. We started having our home serviced 8.5.16 when we moved in. We have been noticing that the yard looks absolutely horrible. Today when Top Turf showed up to "treat" our yard I asked him why it looked so bad. He said that his manager just told him this morning that they should have never agreed to treat our yard as it is caterpillar grass and they can't treat that. I asked why still all the weeds. He said that they had been treating it with Bermuda grass product and that it would not work on our yard. He said he was sorry no one ever told us. I called the manager Dave and asked for a refund for the months that we have paid as it has not been treated properly. He said NO. He said that they could come evaluate our yard to see how to treat it and that they could treat caterpillar grass. My question was why did they not do that before beginning service as it is clearly in their notes the type of grass we have. I strongly request a refund of $356.00. They took our money KNOWING that they were not treating our yard correctly. Send On Paid to Amount Confirmation No. Paid from Status Type 3/10/2017 Bain-Top Turf Inc $62.00 3BW9FWXZ CHECKING Cleared Check 1/13/2017 Bain-Top Turf Inc $62.00 YBX96MF8 CHECKING Cleared Check 12/7/2016 Bain-Top Turf Inc $62.00 5BT9IXFP CHECKING Cleared Check 11/4/2016 Bain-Top Turf Inc $62.00 KBY9MXTE CHECKING Cleared Check 9/16/2016 Bain-Top Turf Inc $66.00 7BM9YYKS CHECKING Cleared Check 8/5/2016 Bain-Top Turf Inc $42.00 PBL97YJ4 CHECKING Cleared Check

Great . They call before coming and that's a plus. Very pleased with their services.

Service was terrible. We installed sod in March and by October it was dead. We spent over $3000.00 for the sod and thought we hired an experienced lawn care company. The technicians did not know and/or understand what they were doing. One tech stated we had heat stress and continued to fertilize the lawn. Another Tech (a manager) stated we have army worms and the army worms feed off the fertilizer which killed the lawn. The last manager came and said he didn't know what the issue was and recommended we over-seed. I spoke to Dave who was indifferent and stated this wasn't their fault and they couldn't do anything. He also said we should hire another company since he couldn't keep wasting time and money on sending anyone else out. I asked for a full refund of their service and that was denied.

This company is absolute TRASH!!! Please believe me!!! I have NEVER left a review before on any website about anything but after this experience I have to let the truth be known. Every time Top Turf has performed a service they left a bill on my door (the bill is hung on the door knob) and a sign in my yard. Well, they claimed they came in August... no sign OR bill on the door. I called to ask about it and was told a manager would call me back... NO CALL!. Well today, I get a phone call asking me to pay my bill for August. I explained to the lady that I NEVER received service in August. She transferred me to a manager. He says, "Ma'am, we came back out there the next week when you said you didn't receive service". I said to him, There wasn't a bill hung on the door knob nor a sign in the yard. His response, "Well it probably flew away". HUH??? So both times my bill flew from the AROUND the door knob AND the sign flew away.... BOTH TIMES???? Mind you, for the last 6 months that I have used them this has NEVER happened but in August this conveniently happened? Really? He was not understanding and demanded I pay. Even tried to accuse me of trying to cheat them. I just want to know how do I know that you've been to my house when YOUR SERVICE TECH didn't do what the protocol is-- PLACE A BILL ON THE DOOR AND SIGN IN THE YARD! Simple... they never actually came to my house! I am not paying for a service I did not receive. He claims to be part owner of the company. I will NEVER use them again and recommend that you don't either! Let me add this... AS YOU CAN SEE THEIR ACTUAL SERVICE IS GARBAGE! MY GRASS IS DEAD!!!

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I have always been happy with them. We do not have any weeds in our yard. We rarely talk to the workers, but they are always very polite.

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